Hello, this is ACEonline.

Thank you so much for your interest in our ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

* ACEonline homepage (ar.masangsoft.com) → Click SUPPORT
  or
  MasangSoft homepage (http://global.masangsoft.com/ Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 * Please, write ①You Server ②Account name ③Character name *


[E-mail]

* Masangsoft email address: globalcs@masangsoft.com
   Please, write Aceonline on title and ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have inconvenience for playing Ace Online.

We will work harder to offer better service.

Thank you.

2016.10.19 09:26

Halloween events

Good day. The ACE Online Team.

Halloween events are conducted in accordance with the Halloween period. We look forward to participating.
- The duration of the event: 10.26.2016 (regular check after) - 09.11.2016 (regular check before)


━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━


one! Halloween event map

- A variety of monsters to summon LV.50 ~ LV100 come back,
When you kill a monster you can obtain a wide range of flow kit.

- And the bosses' Sturm piece "halo Widow Monster defeated during the raid monster appeared, :
Raid monsters compensation will be paid a differential for each stage.
(Higher level the more rewards will increase the value.)

※ Precautions
- Compensation is not paid when not damaging more than two minutes at 500 damaging.


Halo Widow rewards!

보상 표1.jpg





※ You can acquire various items in the box. they are paid when Halo Widow kill.


two Events ! Attend events!

- Access to the user during the event period will be paid one gift box of candy witch and one dog per account.

- A user who is connected to a cumulative time of 1 hour will receive an extra one gift box witch.

- Items that can be combined with sugar are as follows:

1.JPG




※ Precautions
- Bulk candy items are deleted after November 9 regular checks.


Three events! Halloween Happy Hour Events!

 캡처78.JPG





Four events! Add new armor, armor Events!

Halloween events armor is WP Store Sales.

① Halloween Armor Series

할로윈.JPG



※ etc
When 10 coating, the ALL armor capsule collection will not be generated.


━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
thank you for your interest and passion of giving love about ACE Online,
I'll try to be more doing the best.

Thank you.

2016.10.18 10:47

[Guide] Selected GM user

[Guide]  Selected GM user

Good  day.  Ace online.
We selection will guide the user has given us GM.
Please see below for more details.

-------------------------------------------------- ------------------------------------------------------ ----

1. Turkey servers

- ANI : HeroKing

2. UK server

- BCU : ShinobuOshino
- ANI : RememberHOV

3. IT server

BCU : D0M

4. PL server

BCU : SILNYPL


The rest of Germany, Italy, France, Poland, Spain and the server
In the case of Turkey, the BCU application server by Jenny Yu forces to extend the offer period.
Thank you for your attention.

※ You can try again always
    Thank you once again for an extended period of GM apply


1) GM-user application period: October 18, 2016 Thursday ~

※ Once the submission is completed, that period may be terminated early.

2) recruitment: 2 people, 1 Arlington , 1 BCU

3) Selection Procedure: Customer Service 1:1 inquiries and through a global cs-mail

                         Form :
                                 1. The user is motivated to take GM?
                                 2. if GM tried just as user activity?
                                 3. Ace Online is?
                                 4. Whether English is enabled?
                                 5. Character Name
                                 6. SEVER NAME

4) user roles GM activities:
                                   1. Create game strategy report (Bulletin)
                                   2. The opinion put forward by the representative users
                                   3. Question / TIP Management Board
                                   4. SNS activity
                                   5. Bug reports, etc.

5) Activity period: 3 months (1st activity period: 10/18/2016 - 01/31/2017)

6) Why
    - Pay 1 months membership (monthly)
    - A Class 5000 Shield Kit, SP kit payments 100
    - The user pays GM Mark 
    - GM and GM Mark paid before the user name Character Character Display
    - One kinds of free support (new cache items)
    - The selection of the excellent monthly user activity during the GM deadline
    - 1 Additional paid (each month) for selected users only event M Coin cache


------------------------------------------------------------------------------------------------------ ----


Please refer to the guide information.

Thank you for your support to the selected user Masang soft GM 1 group

We will work harder to let rewarded with better service.

Thank you.

2016.10.18 10:15

[Notice] Not regular inspection

Hi, The ACE Online.

We really appreciate you for giving love to ACE Online,
 
October 19, 2016 (WED) 

regular inspection is not progress.
 
Please refer to this guide, We hope you no inconvenience about Ace Online Play.
 
I will always try for best 'ACE Online'.

Thank you.

2016.10.13 09:59

[Guide] Ace Online user guide GM announcements

GOOD DAY. Ace Online Team.

After transfer to a Masang in the Game Forge Software,
thank you for infinite love for Ace Online. Always.

The first group is recruiting about Masang GM 1 in progress.
Please note that through the Announcement for more information.

-------------------------------------------------- -------------------------------------------------- ----------------------

1) GM-user application period: October 13, 2016 (Thursday) - October 16, 2016 (Sunday)

2) recruitment: 2 people, 1 Arlington , 1 BCU

3) Selection Procedure: Customer Service 1:1 inquiries and through a global cs-mail

                         Form :
                                 1. The user is motivated to take GM?
                                 2. if GM try just as user activity about event?
                                 3. Ace Online is?
                                 4. Whether English is enabled?
                                 5. Character Name 
                                 6. SEVER NAME

4) Release Date: October 18, 2016 (Tuesday)

5) user roles GM activities: 
                                   1. Create game strategy report (Bulletin)
                                   2. The opinion put forward by the representative users
                                   3. Question / TIP Management Board
                                   4. SNS activity
                                   5. Bug reports, etc.

6) Activity period: 3 months (1st activity period: 10/18/2016 - 01/31/2017)

7) Why
    - Pay 1 months membership (monthly)
    - A Class 5000 Shield Kit, SP kit 100 payments 
    - One kinds of free support (new cache items)
    - The selection of the excellent monthly user activity during the GM deadline
    ---> Additional paid (each month) for selected users only event M Coin cache

-------------------------------------------------- -------------------------------------------------- ----------------------

Please refer to the guide information. Thank you for your support to the selected user Masang Soft GM 1 group

We will work harder to let rewarded with better service.

Thank you.

2016.10.12 09:19

[Guide] strengthen enforcement illegal program guide

GOOD DAY. Ace Online.

After transfer to Masang Soft in the game Forge,

we received numerous inquiries and given various suggestions.

In order to provide a more pleasant and healthy environment for Ace Online,

now, program prevents unauthorized programs and sign application code update is in progress.

Please see below for more details.

-------------------------------------------------- ------------------------------

[Sign code and apply the update program using prevention Guide]

- Security program to prevent illegal program for periodic inspections conducted (october 12, 2016)
  The sign code has been updated.

- If Masang Soft's operating policies rewarded according to our verified using illegal programs,
  First comes the account being permanently block, the progress does not proceed for any reason will recover.

- It may be caught by different methods or subpoena or gas logs, etc. of your question.



※ Note: In the case of GM impersonation may be a disadvantage to the Account.

★ ★ How to Report Information

-  Our Masang Soft 1:1 us (www.masangsoft.com ☞ support ☞ Main Reception GLOBAL ☞ ACEONLINE (EUROPE) Contact
   Please contact the reception or globalcs@masangsoft.com.

-------------------------------------------------- ------------------------------

Please refer to the guide.
 
We will work harder to let rewarded with better service.
 
Thank you.
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