Hello, this is ACEonline.

Thank you so much for your interest in our ACEonline

This is a guidance for how to contact with ACEOnline customer service.



* ACEonline homepage (ar.masangsoft.com) → Click SUPPORT
  MasangSoft homepage (http://global.masangsoft.com/ Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 * Please, write ①You Server ②Account name ③Character name *


* Masangsoft email address: globalcs@masangsoft.com
   Please, write Aceonline on title and ①Your Server ②Account name ③Character name in the e-mail.


Please see the above information, I hope you do not have inconvenience for playing Ace Online.

We will work harder to offer better service.

Thank you.

2018.08.13 07:22

[Announcement] No Server Maintenance on August, 15th

Hello, this is Ace Online.

First of all, we would like to thank everyone for all your support.
There will be no server maintenance on August, 15th, 2018.

Please note this announcement and if you have any questions, please let us know.
Ace Online will always do our best to serve you.

Thank you.

2018.08.07 09:52

[Announcement] Server maintenance on August, 7th

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on August, 7th. 2018.  

▣ For more details on the server maintenance

* Date: 2018. 8. 7. (Wednesday)

* Maintenance Time

- Turkey: 04:00 AM to 6:00 AM (2 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 04:00 AM (2 hours)
- UK: 01:00 AM to 03:00 AM (2 hours)

* Target: All countries

* Update contents: Server Stabilization

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
             Please exit the game before the server maintenance for saving your data stably.

We’ll do our best to serve you better.

Thank you.

2018.08.06 10:22

Firework Festival in Phillon (EDITED)

Hello, everyone! 

Here is August's event! 

Let's participate and get some luck! 

 1.    Let’s go to the battle field!


-     Period : 8th~ 31, August

-     On this event period, If you participate in pvp or influence war and register video or screenshot on our forum, we will give you a gift for you guys! 

-   1 super option card set(adv), 1 [advanced weapon effect] poison, 1 Sekhmete Trophy

-   Those will be given without any notice after event period.-    You can post the screenshot on your own country's forum, or [screenshot] either. https://ar.masangsoft.com/AOEU_FORUM  

2.  Strategy Point war.

-     Period : 11th, 12th, 15th(4 more will be added!), 17th, 19th, 24th, 26th, August (12~24h)

-     3 more strategy points will be added on these days. 


     BCU : 11, ANI : 11 

3.    Check the attendance and get some summer supplies!

-     Period : 11th~24th, August

-      Get these items after playing game for one hour in event period!

-      When you log-in on this period, you will get 5 Random Mini Capsule!

-      Random Mini Capsule give you a buff(30min) randomly.

-      When you log-in on 15th, August (8pm~10pm), you will get [mark] dragon


4.    Happy Hour Buff Event on weekend

-     Period : 10th ~ 31th, August

-     On every Fri, Sat, Sun and 15th, you get the happy hour buff!


5. Armor of this Month

-     Period : 8th ~ 29th, August

-     “Armor of this month” effect will be applied on below armor for 30 days 


Thank you! 

2018.08.01 09:36

Charging cash error is properly working now.

Hello, everyone. 

Charging cash error issue is fixed, and now It is properly working now. 

We are very sorry about your inconvenience again, 

and thank you for your understanding. 

2018.08.01 03:38

Charging cash error

Hello, everyone. 

There is a problem regarding charging cash for game.

We're investigating this issue and the payment agency is fixing the issue now. 

Sorry for your inconvenience. We will fix it as soon as possible.

And thank you for your interest in our game.