Hello, this is ACEonline.

Thank you so much for your interest in our ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

* ACEonline homepage (ar.masangsoft.com) → Click SUPPORT
  or
  MasangSoft homepage (http://global.masangsoft.com/ Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 * Please, write ①You Server ②Account name ③Character name *


[E-mail]

* Masangsoft email address: globalcs@masangsoft.com
   Please, write Aceonline on title and ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have inconvenience for playing Ace Online.

We will work harder to offer better service.

Thank you.

2018.10.15 08:19

2018 Halloween

Hello, everyone.

In this month, we’re going to have a special Halloween event!

Let’s participate and get some luck ;)



1. Lock-on : PVP 

10screenshot.png

-   Leave a ticket with PVP video or screenshot on our bulletin board

(https://ar.masangsoft.com/index.php?mid=AOEU_FORUM&category=389842&act=dispForumContent)

-8 winners will be selected in random drawings and we will give them a special gift!

-Period : 17th OCT ~ 14th NOV

-We will inform the prizewinner on our “NEWS” on 16th, NOV and items will be given until 23rd.   

-Form for participating the event : Character name / server / screenshot or video.


**<special gift list> 

-first prize :  1 Blessing of Nation(30min), 1 Hyper Option Card Set, 3 Hyper Enchant Item Protect Card

-Second prize : 1 Hyper Option Card Set, 2 Hyper Enchant Item Protect Card

-Third prize : 1 Hyper Option Card Set


(+) Bonus Event 

-If you leave a ticket with Video (link), we will give you [1 Power of War package] additionally without success or failure.

-[Power of war] package 

10bonusevent.png





2. Halloween week event 

-Period : 17th ~ 31st, OCT 

-If you log in in Halloween week for mor than an hour, you can get a special item once a week. 

-First week : Prisca item capsule (17th~23rd) 

-Second week : Super item capsule (24th~31st) 








3.Happy hour event! 

-Period : 19th, OCT ~ 11th, NOV 

-The happy hour event will be given on every Friday, Saturday, Sunday

-On Halloween day, special happy hour buff will be applied. 

10happyhour.png






4.Strategy Point 

-In event period, there will be 2~6 extra points will be generated. 


10strategy.png






5.Check the attendance! 

-Period : 17th, OCT ~ 6th, NOV

-Get these items after playing game for one hour in event period!

-You can get item with just logging in on Monday, Tuesday. 

(+) BONUS EVENT 1 : On October 31 at 20 o’clock, 1 [Halloween effect] will be given! 

(++) BONUS EVENT 2 : 10 [Extra sweet pumpkins] in everyday 

10attendance.png







6. Armor of this Month

-2 types of “Armor of this month” effect will be applied on below armor for 30 days. 

10armor.png


Thank you!! 

2018.10.05 08:00

[Announcement] Server maintenance on OCT. 10th. 2018


Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on OCT. 10th. 2018.  
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ For more details on the server maintenance 

* Date: 2018. 10. 10. (Wednesday)

* Maintenance Time 

- Turkey: 04:00 AM to 7:00 PM (3 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 05:00 AM (3 hours)
- UK: 01:00 AM to 04:00 AM (3 hours)

* Target: All countries

* Update contents: Server Stabilization, Changing a chairman

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We’ll do our best to serve you better.

Thank you.

2018.10.01 08:15

[Announcement] Server maintenance on OCT. 2nd. 2018

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on OCT. 2nd. 2018.  
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ For more details on the server maintenance 

* Date: 2018. 10. 2. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 6:00 PM (2 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 04:00 AM (2 hours)
- UK: 01:00 AM to 03:00 AM (2 hours)

* Target: All countries

* Update contents: Server Stabilization

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation. Please exit the game before the server maintenance for saving your data stably. 

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We’ll do our best to serve you better.

Thank you.

2018.09.21 06:01

[Announcement] No Server Maintenance on September, 26th

Hello, this is Ace Online.

First of all, we would like to thank everyone for all your support.
There will be no server maintenance on September, 26th, 2018.

Please note this announcement and if you have any questions, please let us know.
Ace Online will always do our best to serve you.

Thank you.

2018.09.19 04:13

Maintenance

Hello everyone 

We are very sorry but today's maintenance will be taken more time than we expected.

It will be finished after one hour from now. 

Sorry for your inconvenience. 

Thank you. 

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