Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2019.11.11 10:10

[NOTICE] Server maintenance on Nov. 12st. 2019

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Nov. 12st. 2019
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▣ For more details on the server maintenance 

* Date: 2019. 11. 12. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 6:00 AM (2 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 05:00 AM (2 hours)
- UK: 02:00 AM to 04:00 AM (2 hours)

* Target: All countries

* Update contents: Server Stabilization  

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2019.11.04 10:06

[NOTICE] No Server maintenance on Nov. 05st. 2019.

Hello everyone.

The update check for November 05, 2019 will not be carried out.

Members shall refer to the instructions provided and hope that you will not be inconvenienced.

I'll be the ace online who always tries.

Thank you.

2019.10.29 10:26

[Notice] Recover Spanish and Turkish (PEGASUS) server

Hello, This is ACEonline Operations Team.
This is to inform you about the failure of the server connection between Spain and Turkey on October 29, 2019.

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Unexpected connection failure with Spanish and Turkish (PEGASUS) servers.
The server was temporarily inaccessible.
You can use the game normally.
I'll do my best to make sure you play the game smoothly.

I would like to express my apologies for causing inconvenience to the members.
Our ACEonline team will do our best to ensure smooth service.

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I'll be ACEonline that I always try.

Thank you.

2019.10.29 02:22

[Notifications] Server maintenance Delay Guide

Hello everyone.

Thank you for loving ACEonline.

Please be advised that the regular inspection will be extended on October 29, 2019.

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 Instructions for checking the extension

* Day: October 29, 2019 (Tuesday)

* Existing inspection time
- Turkey: 04:00 AM to 6:00 AM (2 hours)
- Germany, Italy, France, Spain, Poland: 03:00 AM to 05:00 AM (2 hours)
- UK: 02:00 AM to 04:00 AM (2 hours)

* Extended check time
- Turkey: 06:00 AM to 7:00 AM (1 hours)
- Germany, Italy, France, Spain, Poland: 05:00 AM to 06:00 AM (1 hours)
- UK: 04:00 AM to 05:00 AM (1 hours)

* Target: All countries


※ Care point: Please note that the inspection time may be shortened or extended depending on the progress of the work.

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We apologize for the inconvenience caused by the extension inspection.

I'll be ACEonline that I always try.

Thank you.

2019.10.28 09:11

[NOTICE] Server maintenance on Oct. 29. 2019

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Oct. 29th. 2019. 
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▣ For more details on the server maintenance 

* Date: 2019. 10. 29. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 6:00 AM (2 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 05:00 AM (2 hours)
- UK: 02:00 AM to 04:00 AM (2 hours)

* Target: All countries

* Update contents: Changing Leader, Server Stabilization  

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.
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