Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2019.12.09 09:48

[NOTICE] No Server maintenance on Dec. 10st. 2019.

Hello everyone.

The update check for Dec 10, 2019 will not be carried out.

Members shall refer to the instructions provided and hope that you will not be inconvenienced.

I'll be the ace online who always tries.

Thank you.

2019.12.09 05:05

[NOTICE] Announcement of this month's Armour Event in December

Hello everyone.

Thank you all for using Ace Online, and we have prepared this month's amo event for December

Please refer to below for more information.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

[Amer in December: Toy-block Series!]

◙ Period: Dec. 10 to Dec. 30.
• During the event, the next armour will have a 30 day amo effect for this month

- Amer of the Month: Toy block Veil, Toy block Binder, Toy block Defender, Toy block guarder

※ Event content can be changed without prior notice.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━


Thank you for your interest in and passion for Ace Online. I will try to be the Ace Online who does my best.

Thank you.

2019.12.02 07:48

[NOTICE] Server maintenance on Dec. 03. 2019

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Dec. 03th. 2019. 
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ For more details on the server maintenance 

* Date: 2019. 12. 03. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 6:00 AM (2 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 05:00 AM (2 hours)
- UK: 02:00 AM to 04:00 AM (2 hours)

* Target: All countries

* Update contents: Changing Leader, Server Stabilization  

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We’ll do our best to serve you better.

Thank you.

2019.11.29 01:51

[NOTICE] UK Server maintenance on Nov. 29th. 2019

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be temporary server maintenance on Sep. 20th. 2019. 
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ For more details on the server maintenance 

* Date: 2019. 11. 29.

* Maintenance Time 

- 02:00 AM to 02:30 AM (30 Minutes) 


* Target: UK

* Update contents: Fixing Strategy Point bug

<Compensation of Misaeng a server UK>.
- Additional hubs will be created for parts of the UK server that have not been created since the November 27 failure, as follows:

- 4 additional hubs will be created for 3 days from November 29 to December 1. (Progress time : 12:00 to 24:00)

- Target : UK Server

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We’ll do our best to serve you better.

Thank you.

2019.11.27 05:57

[Notice] Recover UK (HELIX) server

Hello, This is ACEonline Operations Team.
This is to inform you about the failure of the server connection between UK on Nov. 27, 2019.

-------------------------------------------------------------------------------------------

Unexpected connection failure with UK (HELIX) servers.
The server was temporarily inaccessible.
You can use the game normally.
I'll do my best to make sure you play the game smoothly.

I would like to express my apologies for causing inconvenience to the members.
Our ACEonline team will do our best to ensure smooth service.

-------------------------------------------------------------------------------------------

I'll be ACEonline that I always try.

Thank you.
×