Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2020.11.30 10:11

[NOTICE] Server maintenance on Dec. 01th. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Dec. 01th. 2020

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▣ For more details on the server maintenance 

* Date: 2020. 12. 01. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 07:00 AM (3 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 06:00 AM (3 hours)
- UK: 02:00 AM to 05:00 AM (3 hours)

* Target: All countries

* Update contents: 
1. Xigncode update is in progress.
2. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2020.11.23 12:36

[NOTICE] Server maintenance on Nov. 23th. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Nov. 23th. 2020

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▣ For more details on the server maintenance 

* Date: 2020. 11. 23. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 09:00 AM (5 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 08:00 AM (5 hours)
- UK: 02:00 AM to 07:00 AM (5 hours)

* Target: All countries

* Update contents: 
1. A new armor collection has been added. (Sky Blue Edition)
2. Halloween event End
3. Other minor bugs will be fixed.
      -A bug where the silent skill was not initialized even after the aircraft was shot down has been fixed.
4. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2020.11.20 10:24

[Notice] Compensation for website access failure

Hello. This is ACEonline.
We will inform you of compensation for website access failures that occurred on November 19, 2020.

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[Information on compensation for game access failure due to homepage access failure]

① Reward item payment
-Reward item payment: 2 days membership
-Payment period: November 27, 2020 ~ November 30, 2020
-Payment method: During the payment period, items are paid once per account

② Happy hour buff progress
-Duration: November 27, 2020 ~ November 30, 2020
-Experience 100% progress

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Once again, we are very sorry to the members for the website access page.

Thank you.

2020.11.19 14:00

[Notice] Notice of apology for website failure (2020.11.19)

Hello. This is ACEonline.

We sincerely thank all of you for loving Ace Online.

The website could not be accessed after about 6 a.m. Korean time today (November 19, 2020),
and this caused a phenomenon that the game could not be accessed normally after a connection failure.

We apologize for any inconvenience caused to the members of the game for the occurrence of the website access failure,
and the website use and game access are proceeding normally due to the completion of the correction of the error on the website failure phenomenon.

Compensation for disability will be paid for the failure to use the game normally due to the problem,
and details of disability compensation will be announced through the announcement tomorrow (20 November 2020).

Once again, we deeply apologize for the inconvenience caused by the long-term disability.
We will do our best to prevent problems in advance through continuous inspection and verification.

Thank you.

2020.11.16 09:29

[NOTICE] Server maintenance on Nov. 17th. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Nov. 17th. 2020

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▣ For more details on the server maintenance 

* Date: 2020. 11. 17. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 07:00 AM (3 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 06:00 AM (3 hours)
- UK: 02:00 AM to 05:00 AM (3 hours)

* Target: All countries

* Update contents: 
1. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.
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