Hello, this is ACEonline

Thank you for playing ACEonline.

This is guide for Ace Online Contact information.

----------------------------------------------------------------------------------------------------------------

[1:1 Reception Contact Information]
* Online Ace homepage (ar.masangsoft.com) → SUPPORT Click
  Masang Soft Main page (http://global.masangsoft.com/) Click! the screen comes SUPPORT → SUPPORT Click
   → ACEONLINE (EUROPE) and click Create contact (https://global.masangsoft.com/SUPPORT_INQUIRY)
  Please, write your ①Server ②Account name ③Character name.


[E-mail inquiries guide]

* Masangsoft email contact address: globalcs@masangsoft.com
   Please, write Aceonline on title and ①your Server ②Account name ③Character name in e-mail.

----------------------------------------------------------------------------------------------------------------

Please see the above information, I hope you do not have inconvenience for playing Ace Online.

We will work harder to offer better service.

Thank you.

2017.12.12 08:02

[Announcement] No Server Maintenance on December 13th

Hello, this is Ace Online. 


First of all, we would like to thank everyone for all your support.
There will be no server maintenance on December. 13th. 2017.


Please note this announcement and if you have any questions, please let us know.
Ace Online will always do our best to serve you.

Thank you.

2017.12.05 08:25

[Announcement] Server maintenance on Dec. 6th. 2017

Hello everyone.
 
Thank you so much for your interest in our AceOnline. 
There will be server maintenance on Dec. 6th. 2017.  
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
▣ For more details on the server maintenance 
 
* Date: 2017. 12. 06. (Wednessday)
 
* Maintenance Time 
 
- Turkey: 04:00 AM to 10:00 PM (6 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 08:00 AM (6 hours)
- UK: 01:00 AM to 07:00 AM (6 hours)
 
* Target: All countries
 
* Update contents: Server Stabilization
 
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
               Please exit the game before the server maintenance for saving your data stably. 
 
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We’ll do our best to serve you better. 

Thank you.

2017.11.28 05:26

[Announcement] No Server Maintenance on November 29th

Hello, this is Ace Online. 


First of all, we would like to thank everyone for all your support.
There will be no server maintenance on November. 29th. 2017.


Please note this announcement and if you have any questions, please let us know.
Ace Online will always do our best to serve you.

Thank you.

2017.11.21 07:44

[Announcement] Server maintenance on Nov. 22nd. 2017

Hello everyone, 

 

Thank you so much for your interest in our AceOnline. 

There will be server maintenance on Nov. 22nd. 2017.  

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

 

For more details on the server maintenance 

 

* Date: 2017. 11. 22. (Wednessday)

 

* Maintenance Time 

 

- Turkey: 04:00 AM to 10:00 PM (6 hours) 

- Germany, Italy, France, Spain, Poland: 02:00 AM to 08:00 AM (6 hours)

- UK: 01:00 AM to 07:00 AM (6 hours)

 

* Target: All countries

 

* Update contents: Server Stabilization

 

Notice : Server maintenance may be shortened or extended depending on progress of the operation. Please exit the game before the server maintenance for saving your data stably. 

 

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

We’ll do our best to serve you better. 

Thank you.

×