Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2021.03.02 07:15

[NOTICE] Spring Festival progress information

Hello. This is ACEonline.
We sincerely thank our members for using ACEonline, and we have organized the Spring Festival in March.

For more information, please refer to the following.

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1. Spring Combination Event

◙ Period: March 02 (Tue) ~ March 30 (Tue)

• If you log in for more than 1 hour every day during the event period, you will receive [1 Trace of Spring].
• If you log in for more than 90 minutes, you will receive an additional [2 Traces of Spring]!
• You can acquire a total of 3 Spring Trails per day.
• Create a variety of buff items to help you hunt and battle with the traces of spring!

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2. Spring Happy Hour Event
◙ Period: March 02 ~ March 08

• Special Happy Hours are applied during the event!
- Monday: Item drop rate increased by 20%
- Tuesday: 10% discount at SPI stores
- Wednesday: HP recovery amount increased by 100%
- Thursday: 30% increase in experience
- Friday: 10% discount at WP Store
- Saturday: DP recovery amount increased by 100%
- Sunday: WP acquisition amount increased by 10%

3. Notes
• After the event ends, all traces of spring will be deleted.
• Event items are paid only once per account
• Event contents are subject to change without prior notice.

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We thank you for your interest and enthusiasm for ACEonline, and we will do our best to become ACEonline.

Thank you.

2021.03.01 16:27

[NOTICE] Server maintenance on Mar. 02rd. 2021

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Mar. 02rd. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 03. 22. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 10:00 AM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours)
- UK: 02:00 AM to 08:00 AM (6 hours)

* Target: All countries

* Update contents: 
1. The Catch Me If You Can event is over.
   - Deus Ex Machina, Hermes' Shoes, and Velocity Potion will be removed at once.
     (If you have not used Hermes shoes and velocity potion, please use it before regular inspection.)

2. Spring event is in progress. (Details will be provided through a notice after regular inspection)

3. Leadership change is in progress.

4. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2021.02.22 04:56

[NOTICE] Server maintenance on Feb. 23rd. 2021

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Feb. 23rd. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 02. 23. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 07:00 AM (3 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 06:00 AM (3 hours)
- UK: 02:00 AM to 05:00 AM (3 hours)

* Target: All countries

* Update contents: 
1. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2021.02.15 14:06

[NOTICE] Server maintenance on Feb. 16th. 2021

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Feb. 16th. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 02. 16. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 07:00 AM (3 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 06:00 AM (3 hours)
- UK: 02:00 AM to 05:00 AM (3 hours)

* Target: All countries

* Update contents: 
1. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2021.02.09 10:36

[NOTICE] GM EVENT

Hello. Everyone.

We sincerely thank our members for using ACEonline, and we have received many GM events in February.

See below for more details.

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1. Attendance check event
- Period: After regular maintenance on February 09, 2021 ~ March 03, 2021
- Description: Item payment when connected for more than 1 hour

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2. Armor Event of the Month
- Duration: February 16, 2021 After regular maintenance-March 02, 2021
- Description: A fixed-term function is added to the specified armor option, and the effect lasts for 30 days.

- Armor of the Month: I Gear (Philon Bat Binder), A Gear (Philon Bat Guard), B Gear (Philon Bat Veil), M Gear (Philon Bat Defender)

3. Reward after level up event
- Period: February 09, 2021 After regular maintenance-February 28, 2021
- Description: Additional rewards are supported when reaching a certain level during the event period.

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4. Membership Event
- Period: February 04, 2021 After regular maintenance-March 08, 2021
- Description: If you log in for more than 1 hour every week, you will receive an event item. (Pay once a week per account)
- Target: Membership payment user

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5. Happy Hour Event
- Period: February 16, 2021 After regular maintenance-March 02, 2021
- Monday: Item drop rate increased by 20%
- Tuesday: 10% discount at SPI stores
- Wednesday: HP recovery amount increased by 100%
- Thursday: 30% increase in experience
- Friday: 10% discount at WP Store
- Saturday: DP recovery amount increased by 100%
- Sunday: WP acquisition amount increased by 10%

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We thank you for your interest and passion for ACEonline, and we will do our best to become ACEonline.

Thank you.
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