Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2020.07.13 10:08

[NOTICE] Server maintenance on July. 13st. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on July. 07st. 2020

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▣ For more details on the server maintenance 

* Date: 2020. 07. 07. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 07:00 AM (3 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 06:00 AM (3 hours)
- UK: 02:00 AM to 05:00 AM (3 hours)

* Target: All countries

* Update contents: 
1. Infinity and Arena are close.
2. The June event will be extended for a week. (The event ends at the periodic inspection of 2020.07.21.)

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2020.07.06 08:58

[NOTICE] Server maintenance on July. 07st. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on July. 07st. 2020

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▣ For more details on the server maintenance 

* Date: 2020. 07. 07. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 07:00 AM (3 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 06:00 AM (3 hours)
- UK: 02:00 AM to 05:00 AM (3 hours)

* Target: All countries

* Update contents: 
1. Infinity and Arena are open. (Progress time: 2020.07.07 After regular inspection ~ 2020.07.14 Before regular inspection)

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2020.06.29 01:54

[NOTICE] Server maintenance on June. 30st. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on June. 30st. 2020

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▣ For more details on the server maintenance 

* Date: 2020. 06. 30. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 07:00 AM (3 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 06:00 AM (3 hours)
- UK: 02:00 AM to 05:00 AM (3 hours)

* Target: All countries

* Update contents: 
1. Server Stabilization
2. Leadership replacement is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2020.06.22 14:36

[NOTICE] Server maintenance on June. 23st. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on June. 23st. 2020

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▣ For more details on the server maintenance 

* Date: 2020. 06. 23. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 07:00 AM (3 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 06:00 AM (3 hours)
- UK: 02:00 AM to 05:00 AM (3 hours)

* Target: All countries

* Update contents: 
1. Server Stabilization
2. Chocolate items that are reward items for Valentine's Day events will be deleted.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2020.06.18 05:20

[Notice] Emergency Server Inspection Progress  

Good morning. ACE Online.

We sincerely thank all of you who love ACE Online,
and we will guide you through the emergency server inspection on Thursday, June 18, 2020.
 
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▣ Emergency Server Inspection Guide

* Date: June 18, 2020 (Thursday)

* Inspection time
-Turkey: 09:00 AM to 11:00 AM (2 hours)
-Germany, Italy, France, Spain, Poland: 08:00 AM to 10:00 AM (2 hours)
-UK: 07:00 AM to 09:00 AM (2 hours)

* Target: All servers

* Inspection contents

1. Event bug fix progress

※ Precautions
The inspection time may be shortened or extended depending on the progress of the work, and for stable data storage, please close the game connection before conducting the inspection.
 
Again, we apologize for any inconvenience caused by the emergency server check.
 

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ACE Online will always strive.
Thank you.
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