Hello, this is ACEonline.

Thank you so much for your interest in our ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

* ACEonline homepage (ar.masangsoft.com) → Click SUPPORT
  or
  MasangSoft homepage (http://global.masangsoft.com/ Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 * Please, write ①You Server ②Account name ③Character name *


[E-mail]

* Masangsoft email address: globalcs@masangsoft.com
   Please, write Aceonline on title and ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have inconvenience for playing Ace Online.

We will work harder to offer better service.

Thank you.

2019.02.19 06:50

[Announcement] Server maintenance on Feb. 19th. 2019



Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Feb. 19th. 2019.  
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ For more details on the server maintenance 

* Date: 2019. 2. 19. (Wednesday)

* Maintenance Time 

- Turkey: 04:00 AM to 06:00 PM (2 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 04:00 AM (2 hours)
- UK: 01:00 AM to 03:00 AM (2 hours)

* Target: All countries

* Update contents: Server stabilization 

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We’ll do our best to serve you better.

Thank you.

2019.02.14 01:38

Emergent Maintenance for Turkey server


Hello, everyone, 


Regarding the connection issue,

We will have a emergent maintenance on both Turkey server (Phoenix, Pegasus) for a 30 minute. (01:38~02:08)


Sorry for your inconvenience. 


 

2019.02.13 06:32

Maintenance will be extended


Hello everyone 

We are very sorry but today's maintenance will be taken more time than we expected.

It will be finished after one hour from now. 

Sorry for your inconvenience. 

Thank you. 

2019.02.12 07:49

[Announcement] Server maintenance on Feb. 13th. 2019


Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Feb. 13th. 2019.  
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ For more details on the server maintenance 

* Date: 2019. 2. 13. (Wednesday)

* Maintenance Time 

- Turkey: 04:00 AM to 10:00 PM (6 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 08:00 AM (6 hours)
- UK: 01:00 AM to 07:00 AM (6 hours)

* Target: All countries

* Update contents: Valentine's day event patch 

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We’ll do our best to serve you better.

Thank you.

2019.02.01 07:52

Valentine's day event (edited)

1.   Valentine’s day with lucky monkey!


  [Kill the monkey]

➽ 2/13~27, Feb.

➽ You can find Monkey and Red monkey with low probability when you hunt in field.

➽ Also, you can get a little more special item from Red monkey


    [‘show your monkey’ event!]

      ➽ When you leave a ticket with screenshot of monkey, we will give you a gift by drawing! !

      ➽ Entry Deadline : 27th of February

      ➽ Uploading screenshot: screenshot of FORUM

      ➽ Title: free

      ➽ Please fiil your server and character name in your ticket!

      ➽ Confirmation of prize winning: 6th of March, News

      ➽ Giving item : Until 8th of March

      ➽ If you give us SNS(public) or Youtube rink, we will give you [3 Valentine’s day chocolate] regardless of winning


2_1.png






 2.   Additional Strategy point!

      ● proceed time: 12-24

      ● 3 more points will be added in event period

      ● In event period, there are 9 points for each influence


2_2.png





3.    Make some Valentine’s chocolate!

   ■ Collect piece of chocolate!

    


  

    ● period :13th ~ 26th, February

     - When you log-in and play for one hour, we will give you [1 Piece of chocolate] everyday

    ● When you combined chocolate pieces in factory, you can get [Valentine’s day chocolate]

first week, you can get double! !

     - In 19th~22nd(edited). 2 chocolates will be given everyday!

   ■ Get some luck of chocolate from Valentine’s day chocolate!


    ● Valentine’s day chocolate is renewed!

    ● When use Valentine’s day chocolate, you can get 1 of below items with low probability.

     - Super armor option card (prefix)

     - Super armor option card (suffix)  

     - Hyper enchant item protect card

     - Hyper level up code

     - Super level up code

     - Random armor Ver.8


※ Every piece of chocolate will be deleted after finish the event




4.   Check the attendance!

    ● Period: 6th~19th, February

    ● After playing for one hour, you can get these items in event period!


2_4.png



5.    Valentine day’s happy hour event

      ● period: 6th~19th, February

      ● Happy hour buff will be applied in Valentine’s day event period

2_5.png



6.   Armor of this month


   Two types of armor effect will be applied on armors for 30 days in event period


   ■ Valentine’s day armor


   ● period : 6th~20th, February



2_6.png


■ Limited-Type armor

   ● period: 21st, Feb ~11th, Mar



2_7.png


Thank you! 











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