Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2020.09.25 08:06

[NOTICE] No Server maintenance on Sept. 29st. 2020

Hello everyone.

The update check for September 29, 2020  will not be carried out. 

Members shall refer to the instructions provided and hope that you will not be inconvenienced.

I'll be the ace online who always tries.

Thank you.

2020.09.25 08:05

[NOTICE] September ~ October 2020 Arena / Infinity Schedule

Hello. Ace online.
This is a guide to the Arena / Infinity Schedule for Sept. ~ Oct. 2020.
Please refer to the following notice for details.

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<Sept. ~ Oct. 2020 Arena / Infinity Schedule>

-Date: 2020.09.25 ~ 2020.10.13
-Contents: Arena / Infinity Schedule

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Thank you for your interest and passion for Ace Online, and we will do our best to make Ace Online.

Thank you.

2020.09.22 04:38

[NOTICE] October GM event

Hello. Ace is online.

We sincerely thank our members for using Ace Online, and we have organized a GM event in October.

Please refer to the following for details.

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1. Infinity event progress

   1) Progress period
       - Week 1: 2020.10.05 00:00 ~ 2020.10.11 24:00 Creasia Holy Land
       - Week 2: 2020.10.12 00:00 ~ 2020.10.18 24:00 Planet Destroyer

   2) How to proceed
       - Reward is paid to the team that clears the highest difficulty level according to the period and region
       - Progress by parking

   3) Item reward and payment date
       - Item Reward: 9000WP Capsule, God's Advent Package (B, M, I Gear-Advanced Weapon, A Gear-Basic Weapon)
       - Payment date and time
          Ⓐ 1st week compensation: at the time of regular inspection on October 22
          Ⓑ Compensation for the 2nd week: During regular inspection on October 29th

2. Additional events before the base occupation
- During the event period, two or more bases will appear from Monday to Friday than usual.

3. Happy Hour Event
- Happy Hour event will be held during the event period.
- Sunday: SP recovery rate 30%
- Monday: SPI store discount 20%
- Tuesday: WP recovery increase 10%
- Wednesday: experience increase 100%
- Thursday: 20% discount on WP store
- Friday: Item drop rate 10%
- Saturday: HP/DP recovery rate 50%

4. Attendance check event
-Duration: September 28, 2020 ~ October 21, 2020
-Description: Item payment when connected for more than 1 hour

event 01.PNG

5. Notes

-Event items are paid only once per account
-For other event related inquiries, please submit through [1:1 Inquiry]
-Event contents are subject to change without prior notice

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We would like to express our gratitude for the interest and passion of our members who care for Ace Online, and we will do our best to become Ace Online.

Thank you.

2020.09.21 10:11

[NOTICE] Server maintenance on Sept. 22th. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Sept. 22th. 2020

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▣ For more details on the server maintenance 

* Date: 2020. 09. 22. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours)
- UK: 02:00 AM to 06:00 AM (4 hours)

* Target: All countries

* Update contents: 
1. The November event is scheduled. (Details will be provided through an announcement tomorrow.)

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2020.09.14 09:19

[NOTICE] No Server maintenance on Sept. 15st. 2020

Hello everyone.

The update check for September 15, 2020  will not be carried out. 

Members shall refer to the instructions provided and hope that you will not be inconvenienced.

I'll be the ace online who always tries.

Thank you.
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