Hello, this is ACEonline.

Thank you so much for your interest in our ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

* ACEonline homepage (ar.masangsoft.com) → Click SUPPORT
  or
  MasangSoft homepage (http://global.masangsoft.com/ Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 * Please, write ①You Server ②Account name ③Character name *


[E-mail]

* Masangsoft email address: globalcs@masangsoft.com
   Please, write Aceonline on title and ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have inconvenience for playing Ace Online.

We will work harder to offer better service.

Thank you.

2018.12.11 05:14

2018 Christmas Event & Server maintenance (schedule edited)



Hello, every one, 


For this year’s Christmas, we prepared some special Christmas event! 

Let’s participate and get some luck! 


-EVENT Period : 12th, DEC ~ 3rd, JAN 


For this event, there will be server maintenance on Dec 12th, 2018 


----------------------------------------------------------------------------------------------------

◎ For more details on the server maintenance 

*Date : 2018. 12. 12 (Wednesday) 

*Maintenance Time 

-Turkey : 07:30 AM to 12:30 AM (5 Hours) 

-Germany, Italy, France, Spain, Poland : 05:30 AM to 10:30 AM (5 Hours)

-UK : 04:30 AM to 09:30 AM (5 Hours)

*Target : All countries 

*Update Contents :  Christmas event


2018.12.10 03:23

Christmas Event


Hello, 

We will have a Christmas Event! 

Let's participate and get some luck ;) 


1. Uninvited guest in Santa town.

-period : 12/12 ~ 1/2


12uninvited.png

1)Event map, [TOY LAND] is added!

-Kill the monsters in the map, and get some rewards!


2)Protect the cathedral from Halloween monsters!

-When destroy the car Halloween veil and guarder are mounted, Defense will start.

-Then Halloween monsters will be appeared and start to attack the cathedral to plunder presents.

-If you succeed to protect the cathedral in 15 minutes, rewards will be given.


12uninvited2.png

3) Added event shop!

-Exchange the reward at each city’s event shop!

-There will be [[Mark] Christmas Blue, [Mark] Christmas Pink, Hyper option card,  Enchant Item Protect Card] show up with very low probability from Christmas gift.



2. Strategy point

-More strategy points will be appeared.

-Date :  12/12-14, 12/24,25,31



3. Attendance event

-period : 12/19~1/1

-Attendance reward will be given in this period

(+) every sunday in this period, 5 Ammunition Recharge Box will be given additionally.


12atten.png




4.Christmas Happy Hour event

-Period : 12/19~26

-Get special buff for Christmas!

12happyhour.png



5. Armor of this month

-Two types of armor effect will be applied for 30 days

- Toy Block armor (12/13~1/10)

12armor.png

-Raptor Series (1/11~31)

12arnor2.png



Thank you!

2018.12.04 07:08

[Announcement] No Server Maintenance on December, 4th



Hello, this is Ace Online.

First of all, we would like to thank everyone for all your support.
There will be no server maintenance on December, 4th, 2018.

Please note this announcement and if you have any questions, please let us know.
Ace Online will always do our best to serve you.

Thank you.

2018.11.27 08:00

[Announcement] Server maintenance on Nov. 28th. 2018






Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Nov. 28th. 2018.  
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ For more details on the server maintenance 

* Date: 2018. 11. 28. (Wednesday)

* Maintenance Time 

- Turkey: 04:00 AM to 6:00 PM (2 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 04:00 AM (2 hours)
- UK: 01:00 AM to 03:00 AM (2 hours)

* Target: All countries

* Update contents: Server Stabilization

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We’ll do our best to serve you better.

Thank you.

2018.11.20 09:51

[Announcement] Server maintenance on Nov. 21st. 2018




Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Nov. 21st. 2018.  
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ For more details on the server maintenance 

* Date: 2018. 11. 21. (Wednesday)

* Maintenance Time 

- Turkey: 04:00 AM to 6:00 PM (2 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 04:00 AM (2 hours)
- UK: 01:00 AM to 03:00 AM (2 hours)

* Target: All countries

* Update contents: Server Stabilization

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We’ll do our best to serve you better.

Thank you.
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