Hello, this is ACEonline.

Thank you so much for your interest in our ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

* ACEonline homepage (ar.masangsoft.com) → Click SUPPORT
  or
  MasangSoft homepage (http://global.masangsoft.com/ Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 * Please, write ①You Server ②Account name ③Character name *


[E-mail]

* Masangsoft email address: globalcs@masangsoft.com
   Please, write Aceonline on title and ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have inconvenience for playing Ace Online.

We will work harder to offer better service.

Thank you.

2017.04.20 05:56

the change of the election schedule of the leadership.

Good day, Ace Online.

We will inform you about the change of the election schedule of the leadership.

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Regular inspections scheduled for May 4 will not be held due to internal circumstances.

Therefore, the schedule for the initialization of the leadership team to be held on May 4 has been changed to April 26

The election schedule for the leadership has changed.

- Candidate application period: From April 19 to April 21
- Voting period: April 22 ~ April 24
- Election day: April 25, 18:00
- Patch Progress Date: April 26 Regular Inspection


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We hope that you will not have any inconvenience in using the game by referring to the information provided.

Thank you.

2017.04.18 09:42

About regular Inspection

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

2017, 4, 19(Wednesday) , please check the relevant information regularly.


━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ regular inspection guidance

* Date: 2017, 4, 19 (Wednesday)

* Check the time

- Turkey: 5:00 to 11:00 (6 hours)
- Germany, Italy, France, Spain, Poland: 3:00 to 9:00 (6 hours)
- UK: 2:00 to 8:00 (6 hours)


* Target: All countries

* Check the contents: Server stabilization, Improvement of gap phenomenon


※ Note : check time can be shortened or extended depending on the work in progress,

                Before the check carried out to the stable data store

                Please access the game ends.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

we will always do our best for the best ace online.

Thank you

2017.04.11 10:17

Ranking of global compensation

Good day 
The ACE Online.

corium Gemstones Collection Ranking Pre-Event We will guide you the ranking of global compensation for each gear.

Please refer to the following for details.

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<Ranking of global compensation by each gear>

First place: 300,000 event cache
Second place: 100,000 event cache
Third place: 5,000 event cache

※ etc
The deadline for using the event cache to be paid is 30 days and will expire after 30 days.


-------------------------------------------------- -------------

Thank you for your interest and enthusiasm in keeping Ace Online online.

We will make our best efforts to become Best Ace Online.

Thank you.

2017.04.11 09:31

not regular inspection.

Hi, The ACE Online.

We really appreciate you for giving love to ACE Online,
 ::

April 12, 2017 (WED)


regular inspection is not progress.


Please refer to this guide(comment), really hope you no inconvenience about Ace Online play.


Ace Online is make to go along with users. always.


Thank you.

2017.04.05 07:52

About regular Inspection running time

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

2017, 4, 5(Wednesday) , please check the relevant information regularly.


━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ regular inspection guidance (running time) 

* Date: 2017, 4, 5 (Wednesday)

* Check the time

- Turkey: 11:00 ~ 11:30 (30 minutes)
- Germany, Italy, France, Spain, Poland: 09:00 ~ 09:30 (30 minutes)
- UK: 08:00 ~ 08:30 (30 minutes)


* Target: All countries

* Check the contents: Easter event progress, Server stabilization


※ Note : check time can be shortened or extended depending on the work in progress,

                Before the check carried out to the stable data store

                Please access the game ends.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

we will always do our best for the best ace online.

Thank you
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