Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2019.10.14 06:47

[NOTICE] No Server maintenance on Oct. 15st. 2019.

Hello everyone.

The update check for October 15, 2019 will not be carried out.

Members shall refer to the instructions provided and hope that you will not be inconvenienced.

I'll be the ace online who always tries.

Thank you.

2019.10.10 08:33

[NOTICE] Rewards for UK Server Access Fault

Hello, I'm Aceonline team.
Here's a reward for a connection failure with a UK server.

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<Compensation Contents>

1) Compensation payment
- Payment date: 2019.10.11 (Fri) to 2019.10.18 (Fri)
- Server : UK
- Content: Membership is paid 5days during the payment period.


Dear Members about last weekend's server failure in England,
I am very sorry for the inconvenience you have caused me to use the game.
I'll do my best to prevent a failure.

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Again, I'm very sorry to inconvenience you in using the game.

Thank you.

2019.10.08 01:01

[NOTICE] Server maintenance on Oct. 08. 2019

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Oct. 08th. 2019. 
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▣ For more details on the server maintenance 

* Date: 2019. 10. 08. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 6:00 AM (2 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 04:00 AM (2 hours)
- UK: 01:00 AM to 03:00 AM (2 hours)

* Target: All countries

* Update contents: Server Stabilization  

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2019.10.07 07:18

[Notice] Recover UK server

Hello, I'm Aceonline team.

The UK server was down due to an error.

You can access the UK server after today's maintenace.

I sincerely apologize to those who have suffered from this inconvenience.

We will try to provide improved service in the future.

Thank you.

2019.09.30 01:07

[NOTICE] No Server maintenance on Oct. 1st. 2019.

Hello, this is Ace Online.

First of all, we would like to thank everyone for all your support.
There will be no server maintenance on October. 1st. 2019.

Please note this announcement and if you have any questions, please let us know.
Ace Online will always do our best to serve you.

Thank you.
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