Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.



- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.


Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2016.10.25 08:20

Regular Inspection (System Stabilization&Halloween Event progress)

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

October 26, 2016 (Wednesday.), please check the relevant information regularly.


▣ regular inspection guidance

* Date: October 26, 2016 (Wednesday.)

* Check the time 
- Turkey: 05:00 to 11:00 (6 hours)
- Germany, Italy, France, Spain, Poland: 4:00 to 10:00 (6 hours)
- UK: 03:00 to 9:00 (6 hours)

* Target: All countries

* Check the contents: Replacing system &Server Stabilization &Halloween Event progress)

※ Note : check time can be shortened or extended depending on the work in progress,

                Before the check carried out to the stable data store

                Please access the game ends.


we will always do our best for the best ace online.

Thank you

2016.10.20 14:18

Guide about the issue.

Good Day. Ace Online.

After this Account Transfer of our Masang Soft to the game Forge,

※Guide about the issue.※


[Issue Details]

Some user's  your armor collection has not been applied in the game Forge from data.

About this issue content, It is being checked at Ace Online development team.

Please note.

For the inconvenience game play, we terribly sorry.


we will always do our best for the best ace online.
Thank you.

2016.10.19 09:26

Halloween events

Good day. The ACE Online Team.

Halloween events are conducted in accordance with the Halloween period. We look forward to participating.
- The duration of the event: 10.26.2016 (regular check after) - 09.11.2016 (regular check before)


one! Halloween event map

- A variety of monsters to summon LV.50 ~ LV100 come back,
When you kill a monster you can obtain a wide range of flow kit.

- And the bosses' Sturm piece "halo Widow Monster defeated during the raid monster appeared, :
Raid monsters compensation will be paid a differential for each stage.
(Higher level the more rewards will increase the value.)

※ Precautions
- Compensation is not paid when not damaging more than two minutes at 500 damaging.

Halo Widow rewards!

보상 표1.jpg

※ You can acquire various items in the box. they are paid when Halo Widow kill.

two Events ! Attend events!

- Access to the user during the event period will be paid one gift box of candy witch and one dog per account.

- A user who is connected to a cumulative time of 1 hour will receive an extra one gift box witch.

- Items that can be combined with sugar are as follows:


※ Precautions
- Bulk candy items are deleted after November 9 regular checks.

Three events! Halloween Happy Hour Events!


Four events! Add new armor, armor Events!

Halloween events armor is WP Store Sales.

① Halloween Armor Series


※ etc
When 10 coating, the ALL armor capsule collection will not be generated.

thank you for your interest and passion of giving love about ACE Online,
I'll try to be more doing the best.

Thank you.

2016.10.18 10:47

[Guide] Selected GM user

[Guide]  Selected GM user

Good  day.  Ace online.
We selection will guide the user has given us GM.
Please see below for more details.

-------------------------------------------------- ------------------------------------------------------ ----

1. Turkey servers

- ANI : HeroKing

2. UK server

- BCU : ShinobuOshino
- ANI : RememberHOV

3. IT server


4. PL server


The rest of Germany, Italy, France, Poland, Spain and the server
In the case of Turkey, the BCU application server by Jenny Yu forces to extend the offer period.
Thank you for your attention.

※ You can try again always
    Thank you once again for an extended period of GM apply

1) GM-user application period: October 18, 2016 Thursday ~

※ Once the submission is completed, that period may be terminated early.

2) recruitment: 2 people, 1 Arlington , 1 BCU

3) Selection Procedure: Customer Service 1:1 inquiries and through a global cs-mail

                         Form :
                                 1. The user is motivated to take GM?
                                 2. if GM tried just as user activity?
                                 3. Ace Online is?
                                 4. Whether English is enabled?
                                 5. Character Name
                                 6. SEVER NAME

4) user roles GM activities:
                                   1. Create game strategy report (Bulletin)
                                   2. The opinion put forward by the representative users
                                   3. Question / TIP Management Board
                                   4. SNS activity
                                   5. Bug reports, etc.

5) Activity period: 3 months (1st activity period: 10/18/2016 - 01/31/2017)

6) Why
    - Pay 1 months membership (monthly)
    - A Class 5000 Shield Kit, SP kit payments 100
    - The user pays GM Mark 
    - GM and GM Mark paid before the user name Character Character Display
    - One kinds of free support (new cache items)
    - The selection of the excellent monthly user activity during the GM deadline
    - 1 Additional paid (each month) for selected users only event M Coin cache

------------------------------------------------------------------------------------------------------ ----

Please refer to the guide information.

Thank you for your support to the selected user Masang soft GM 1 group

We will work harder to let rewarded with better service.

Thank you.

2016.10.18 10:15

[Notice] Not regular inspection

Hi, The ACE Online.

We really appreciate you for giving love to ACE Online,
October 19, 2016 (WED) 

regular inspection is not progress.
Please refer to this guide, We hope you no inconvenience about Ace Online Play.
I will always try for best 'ACE Online'.

Thank you.