Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2019.06.19 05:59

Gm event for June

       Find your favorit map!  

  • What is your favorite map?  

Please let me show your screenshot or video of your favorit map in ACEonline with reason (short one is ok). We will give lover’s picture(5 hours) set for 5 winners!


  • Three items will be randomly given among these 5 (red ruby / Defense chram / blue mountain / blue sapphire / evasion charm)


  • period : 20th ~ 30th of June:

  1. go to your favorite map and take some picture or video of it!  

  2. leave a ticket including screenshot / video or let me know URL

  3. don’t forget you should leave a ticket including your server and character name!

  • Items will be given to winner’s inventory without any notice until 5 of July.


           6map.PNG


         Happy hour event


      - Happy hour buff effect will be applied on all users in this period!

      - Period : Thu, Fri, Sat, Sun, Mon of 20th, Jun ~ 1st, Jul   

           6happy.PNG


         Additional strategy point war

  • 4 more strategy points will be added on event days.


  • Total 16 more points for each influence.


         6strategy.PNG

Thank you!

2019.06.17 08:05

[Announcement] No Server Maintenance on Jun, 18th




Hello, this is Ace Online.

First of all, we would like to thank everyone for all your support.
There will be no server maintenance on Jun, 18th, 2019.

Please note this announcement and if you have any questions, please let us know.
Ace Online will always do our best to serve you.

Thank you.

2019.06.10 07:47

[Announcement] Server maintenance on Jun. 11th. 2019



Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Jun. 11th. 2019.  
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▣ For more details on the server maintenance 

* Date: 2019. 6. 11. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 7:00 PM (3 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 05:00 AM (3 hours)
- UK: 01:00 AM to 04:00 AM (3 hours)

* Target: All countries

* Update contents: server stabilization  changing a chairman

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2019.06.10 05:08

Server is recovered (Germany, Polish)


We had an issue in German and Polish server. 


Because of some server issue, 

our German and Polish server was down for several days. 

We recovered this now, so you can play the game normally right now.


We are very sorry for your inconvenience. 

2019.06.03 08:08

[Announcement] Server maintenance on Jun. 4th. 2019


Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Jun. 4th. 2019.  
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▣ For more details on the server maintenance 

* Date: 2019. 6. 4. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 6:00 PM (2 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 04:00 AM (2 hours)
- UK: 01:00 AM to 03:00 AM (2 hours)

* Target: All countries

* Update contents: server stabilization  

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.
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