Good Day. The ACEonline.

I love to sincerely thank you for giving love about ACEonline,

We will guide Ace Online Contact information

-------------------------------------------------- ------

[1:1 Reception Contact Information]
* Online Ace homepage (ar.masangsoft.com) → SUPPORT Click
  Masang Soft Main page (www.masangsoft.com) Click! the screen comes SUPPORT → SUPPORT Click
   → ACEONLINE (EUROPE) and click Create contact (https://www.masangsoft.com/SUPPORT_INQUIRY)



[E-mail inquiries guide]

* Masangsoft email contact address: globalcs@masangsoft.com

-------------------------------------------------- ------

Please see the above information, I hope you do not have inconvenience for Ace Online play.

We will work harder to better service.

Thank you.

2016.10.13 09:59

[Guide] Ace Online user guide GM announcements

GOOD DAY. Ace Online Team.

After transfer to a Masang in the Game Forge Software,
thank you for infinite love for Ace Online. Always.

The first group is recruiting about Masang GM 1 in progress.
Please note that through the Announcement for more information.

-------------------------------------------------- -------------------------------------------------- ----------------------

1) GM-user application period: October 13, 2016 (Thursday) - October 16, 2016 (Sunday)

2) recruitment: 2 people, 1 Arlington , 1 BCU

3) Selection Procedure: Customer Service 1:1 inquiries and through a global cs-mail

                         Form :
                                 1. The user is motivated to take GM?
                                 2. if GM try just as user activity about event?
                                 3. Ace Online is?
                                 4. Whether English is enabled?
                                 5. Character Name 
                                 6. SEVER NAME

4) Release Date: October 18, 2016 (Tuesday)

5) user roles GM activities: 
                                   1. Create game strategy report (Bulletin)
                                   2. The opinion put forward by the representative users
                                   3. Question / TIP Management Board
                                   4. SNS activity
                                   5. Bug reports, etc.

6) Activity period: 3 months (1st activity period: 10/18/2016 - 01/31/2017)

7) Why
    - Pay 1 months membership (monthly)
    - A Class 5000 Shield Kit, SP kit 100 payments 
    - One kinds of free support (new cache items)
    - The selection of the excellent monthly user activity during the GM deadline
    ---> Additional paid (each month) for selected users only event M Coin cache

-------------------------------------------------- -------------------------------------------------- ----------------------

Please refer to the guide information. Thank you for your support to the selected user Masang Soft GM 1 group

We will work harder to let rewarded with better service.

Thank you.

2016.10.12 09:19

[Guide] strengthen enforcement illegal program guide

GOOD DAY. Ace Online.

After transfer to Masang Soft in the game Forge,

we received numerous inquiries and given various suggestions.

In order to provide a more pleasant and healthy environment for Ace Online,

now, program prevents unauthorized programs and sign application code update is in progress.

Please see below for more details.

-------------------------------------------------- ------------------------------

[Sign code and apply the update program using prevention Guide]

- Security program to prevent illegal program for periodic inspections conducted (october 12, 2016)
  The sign code has been updated.

- If Masang Soft's operating policies rewarded according to our verified using illegal programs,
  First comes the account being permanently block, the progress does not proceed for any reason will recover.

- It may be caught by different methods or subpoena or gas logs, etc. of your question.



※ Note: In the case of GM impersonation may be a disadvantage to the Account.

★ ★ How to Report Information

-  Our Masang Soft 1:1 us (www.masangsoft.com ☞ support ☞ Main Reception GLOBAL ☞ ACEONLINE (EUROPE) Contact
   Please contact the reception or globalcs@masangsoft.com.

-------------------------------------------------- ------------------------------

Please refer to the guide.
 
We will work harder to let rewarded with better service.
 
Thank you.

2016.10.11 10:03

Regular Inspection (System Stabilization&Game Guard patch applied)

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

October 12, 2016 (Wednesday.), please check the relevant information regularly.


━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ regular inspection guidance

* Date: October 12, 2016 (Wednesday.)

* Check the time 
- Turkey: 05:00 to 10:00 (5 hours)
- Germany, Italy, France, Spain, Poland: 4:00 to 09:00 (5 hours)
- UK: 03:00 to 8:00 (5 hours)

* Target: All countries

* Check the contents: Replacing system &Server Stabilization &Game Guard patch applied


※ Note : check time can be shortened or extended depending on the work in progress,

                Before the check carried out to the stable data store

                Please access the game ends.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

we will always try to ACE Online.

Thank you

2016.10.04 10:26

Regular inspection guidance (Replacing leadership&Server stabilization)

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

October 05, 2016 (Wednesday.), please check the relevant information regularly.


━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ regular inspection guidance

* Date: October 05, 2016 (Wednesday.)

* Check the time 
- Turkey: 06:00 to 10:00 (4 hours)
- Germany, Italy, France, Spain, Poland: 5:00 to 09:00 (4 hours)
- UK: 04:00 to 8:00 (4 hours)

* Target: All countries

* Check the contents: Replacing leadership&Server stabilization


※ Note : check time can be shortened or extended depending on the work in progress,

                Before the check carried out to the stable data store

                Please access the game ends.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

we will always try to ACE Online.

Thank you

2016.09.21 05:28

ACE Online regular inspection running time

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

September 21, 2016 (Wed.), please check the relevant information regularly.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ regular inspection extension guidance

* Date: September 21, 2016 (Wed.)

* Check the time 
- Turkey: 06:00 to 11:00 (5 hours)
- Germany, Italy, France, Spain, Poland: 5:00 to 10:00 (5 hours)
- UK: 04:00 to 9:00 (5 hours)

* check time (regular inspection ) is running more. 
- Turkey: 11:00 ~ 01:00 (2 hour)
- Germany, Italy, France, Spain, Poland: 10:00~12:00 (2 hour)
- UK: 9:00~11:00 (2 hour)


* Target: All countries

* Check the contents: For Server stabilization

 
※ Note:      check time can be shortened or extended depending on the work in progress,

              Before the check carried out to the stable data store

              Please access the game ends.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

we will always try to ACE Online.

Thank you
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