Hello, this is ACEonline.

Thank you so much for your interest in our ACEonline

This is a guide for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

* ACEonline homepage (ar.masangsoft.com) → Click SUPPORT
  or
  MasangSoft homepage (http://global.masangsoft.com/ Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 * Please, write ①You Server ②Account name ③Character name *


[E-mail]

* Masangsoft email address: globalcs@masangsoft.com
   Please, write Aceonline on title and ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have inconvenience for playing Ace Online.

We will work harder to offer better service.

Thank you.

2017.11.14 10:36

[Announcement] Server Maintenance on November 15th

Hello everyone,

 

Thank you so much for your interest in our AceOnline.

There will be server maintenance on Nov.15th. 2017. 

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For more details on the server maintenance

* Date: 2017. 11. 15. (Wednessday)

 

* Maintenance Time

- Turkey: 04:00 to 11:00 (7 hours) 

- Germany, Italy, France, Spain, Poland: 02:00 to 09:00 (7 hours)

- UK: 01:00 to 08:00 (7 hours)

 

* Target: All countries

 

* Update contents:

1. Halloween event is over

2. Halloween map has been deleted

3. Halloween Armor series change kit have been deleted in WP shop

4. Candy have been deleted

5. Server Stabilization

 

 Notice : Server maintenance may be shortened or extended depending on progress of the operation. Please exit the game before the server maintenance for saving your data stably.

 

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We’ll do our best to serve you better.

 

Thank you.

2017.11.09 01:56

[Announcement]Masangsoft global website address has been changed

Hello, this is Ace Online. 


Our original global website has been changed. 

Please read the following information for more details. 

-------------------------------------------------------------------

<Masangsoft Global Support Website>

-Before : www.masangsoft.com

-After  : http://global.masangsoft.com/


-How to contact our customer service

1. Go to Masangsoft global support website (www.global.masangsoft.com)

2. Log in and select SUPPORT tab. 

3. Choose your game and nationality of the game (ACEONLINE JP or ACEONLINE(EUROPE))

-------------------------------------------------------------------

Please note the following information above and if you have any questions please let us know. 

We'll do our best to serve you better. 


Thank you


2017.11.07 08:38

[Announcement] There will be server maintenance on Nov. 8th. 2017.

Hello everyone, 

Thank you so much for your interest in our AceOnline. 

There will be server maintenance on Nov. 8th. 2017.  

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ For more details on the server maintenance 

* Date: 2017. 11. 08. (Wednessday)

* Maintenance Time 

- Turkey: 04:00 AM to 08:00 PM (4 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 06:00 AM (4 hours)
- UK: 01:00 AM to 05:00 AM (4 hours)

* Target: All countries

* Update contents: Server Stabilization

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation. Please exit the game before the server maintenance for saving your data stably. 


━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

We’ll do our best to serve you better. 

Thank you.

2017.10.31 08:10

[Announcement] No Server Maintenance on November 1st

Hello, this is Ace Online. 


First of all, we would like to thank everyone for all your support.
There will be no server maintenance on November. 1st. 2017.


Please note this announcement and if you have any questions, please let us know.
Ace Online will always do our best to serve you.

Thank you.

2017.10.26 01:41

About electing Ace Online UK leadership.

Hello.

Dear, Our Ace Online.

We will notify you about electing Ace Online UK leadership.

If you have any members who want to be a ANI leader, please contact us by one-on-one inquiry and we will be selected for the next inspection.

Thank you
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