Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.



- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.


Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2017.02.21 10:25

About regular Inspection

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

2017 (Wednesday) , please check the relevant information regularly.


▣ regular inspection guidance

* Date: 2017 (Wednesday)

* Check the time

- Turkey: 5:00 to 9:00 (4 hours)
- Germany, Italy, France, Spain, Poland: 3:00 to 7:00 (4 hours)
- UK: 2:00 to 6:00 (4 hours)

* Target: All countries

* Check the contents: Server & System Stabilization

※ Note : check time can be shortened or extended depending on the work in progress,

                Before the check carried out to the stable data store

                Please access the game ends.


we will always do our best for the best ace online.

Thank you

2017.02.14 10:09

not regular inspection.

Hi, The ACE Online.

We really appreciate you for giving love to ACE Online,

February 15, 2017 (WED)

regular inspection is not progress.

Please refer to this guide(comment), really hope you no inconvenience about Ace Online play.

Ace Online is make to go along with users. always.

Thank you.

2017.02.10 10:11

[Guide] Selected GM user

[Guide]  Selected GM user

Good  day.  Ace Online.
We selection will guide the user has given us GM.
Please see below for more details.

-------------------------------------------------- ------------------------------------------------------ ----

1. IT servers

- BCU : silviosilc 

2. UK server

- gennonamae

★Location: undecided

3. SP server

BCU : corsarionecroo

The rest of Germany, Italy, France, Poland, Spain and the server
In the case of Turkey, the BCU application server by Jenny Yu forces to extend the offer period.
Thank you for your attention.

※ You can try again always
    Thank you once again for an extended period of GM apply

1) GM-user application period: October 18, 2016 Thursday ~

※ Once the submission is completed, that period may be terminated early.

2) recruitment: 2 people, 1 Arlington , 1 BCU

3) Selection Procedure: Customer Service 1:1 inquiries and through a global cs-mail

                         Form :
                                 1. The user is motivated to take GM?
                                 2. if GM tried just as user activity?
                                 3. Ace Online is?
                                 4. Whether English is enabled?
                                 5. Character Name 
                                 6. SEVER NAME

4) user roles GM activities: 
                                   1. Create game strategy report (Bulletin)
                                   2. The opinion put forward by the representative users
                                   3. Question / TIP Management Board
                                   4. SNS activity
                                   5. Bug reports, etc.

5) Activity period: 3 months (1st activity period: 10/18/2016 - 01/31/2017)

6) Why
    - Pay 1 months membership (monthly)
    - A Class 5000 Shield Kit, SP kit payments 100
    - The user pays GM Mark 
    - GM and GM Mark paid before the user name Character Character Display
    - One kinds of free support (new cache items)
    - The selection of the excellent monthly user activity during the GM deadline
    - 1 Additional paid (each month) for selected users only event M Coin cache

------------------------------------------------------------------------------------------------------ ----

Please refer to the guide information.

Thank you for your support to the selected user Masang Soft GM 1 group

We will work harder to let rewarded with better service.

Thank you.

2017.02.09 15:11

[♥♥] Valentine event progress guide


DEAR, Ace Online.

We celebrated Valentine's Day and arranged this Valentine's Day event.

For more information, please refer to the following.
February 10, 2017 through February 15, 2017
One event! Attendance event!
The search item is automatically paid during the event period, and 30 hours of Class C SP Recovery Kit are paid for 1 hour access.

Event two! Happy Hour Event

Three! Armor Event of the Month!

The effect of this month is applied to the Valentine armor during the event.
Thank you for your interest and enthusiasm in playing ACE Online,
We will do our utmost to become the best ACE Online.
Thank you.

2017.02.09 12:52

Infiniti 1 Winners Guidance

From, Operations Team.
Dear, Ace Online

I will show you the winners of the Infiniti 1st place team as part of the last Daily Event.
For more information, please refer to the following.
CountryInfinity ModeInfinity Event 1st Place Team
CreAsia SanctuaryVWFre**Val**
Planet DestroyerDarkWid**NotLooki**kcklpp**punk**
Survival AbyssH1yo**_Eph1X**blun**
CreAsia Sanctuarymehmet42**Simu**ABLUKA**Farkedm**
Planet DestroyerABLUKA**Simu**Farkedm**kral**mehmet42**
Survival AbyssABLUKA**Farkedm**mehmet42**
CreAsia Sanctuaryn**R**Bc**Buldok**xsaurodin**Troub**
Planet DestroyerMgNe**
Survival AbyssN**Bc**R**n**Buldok**xsaurodin**
CreAsia Sanctuary
Planet Destroyer
Survival Abyss
CreAsia SanctuaryAbyssMorg**kazd**IWAN**Pietre**Akatsu**
Planet DestroyerJu**Smo**
Survival Abyssnone
CreAsia SanctuaryXMfOroch**DarkPoron**MiniAM**Tony**HuevoRo**xXHeathen**
Planet DestroyerHuevoRo**XMfOroch**DarkPoron**RónaldLopez**MiniAM**xXHeathen**
Survival AbyssSilverSh**
CreAsia Sanctuary_LegendRiva**_UKRAIN**Fral**giznn**_LegendiRiva**
Planet Destroyer_LegendRiva**_UKRAIN**_LegendiRiva**To**giznn**Fral**
Survival AbyssGashish**Kosh**

※ The second digit of the character name is marked *, and the event compensation payment is currently being processed sequentially.
"Congratulations on winning the Infiniti event.
We will make our best efforts to become Best ACE Online.
Thank you."