Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2021.07.05 09:39

[NOTICE] Server maintenance on July. 06rd. 2021

Hello everyone.  

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on July. 06rd. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 07. 06. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 10:00 AM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours) 
- UK: 02:00 AM to 08:00 AM (6 hours) 

* Target: All countries

* Update contents: 
1. End of June event and start of July event
   (Details on the event will be announced through a notice after maintenance.)

2. Other small bugs are fixed.
- This month's Armor will be partially corrected for parts that are not progressing normally.
  (One Armor Collection ALL will be paid once per account for 60 minutes after the regular maintenance on July 6th ~ before the regular maintenance on July 20th.)
   ※ We apologize for any inconvenience caused to members due to event-related errors,
       and please refer to the [NOTICE] This month's Armor and Return Event Progress Guide for details on event corrections.

3. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We'll do our best to serve you better.

Thank you.

2021.06.28 09:46

[NOTICE] Server maintenance on June. 29rd. 2021

Hello everyone.  

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on June. 29rd. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 06. 29. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 10:00 AM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours) 
- UK: 02:00 AM to 08:00 AM (6 hours) 

* Target: All countries

* Update contents: 
1. 1. An error where some item names were not displayed or displayed differently from the existing names has been fixed.
- The part where the item name is not displayed on the tulip tip of formula type armor items has been fixed.
- The part where formula type armor is displayed with a different name in the armor collection has been corrected.
- The part where the name of the event item, Crystal of Purification, was not displayed has been fixed.
- Incorrect display of some other items has been fixed.

2. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We'll do our best to serve you better.

Thank you.

2021.06.28 09:46

[NOTICE] This month's Armor and Return Event Progress Guide

Hello. Everyone.

We would like to inform you about the progress of this month's Armor and Return event.

For more details, please refer to the information below.

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1. Armor Event of the Month
◙ Period: July 06 (Tuesdayafter regular inspection ~ July 31 (Saturday)   - (07.05 Modify)

• During the event period, the armor of the month will be applied to the following armor for 30 days.

• This month's Armor Events are: Sky Blue Edition Veil, Sky Blue Edition Binder, Sky Blue Edition Defender, and Sky Blue Edition Garder. (Modified on June 29, 2021.)

※ In the case of the Premium Formula Type Armor of the Month event as previously announced, a bug has been identified, and we will fix it as soon as possible and resume the process.
We are very sorry that the event could not be conducted smoothly.


2. Recruitment of new pilots! (07.08 Modify)
◙ Period:  June 29 (Thu) after maintenance ~ July 31 (Wed)
• One per account and new users from Lv 10 to Lv 90
• Rookie's Gift Box can be obtained by accessing the game for more than 1 hour (once per account)
• This is a package that contains essential items for the settlement of the planet Philon, such as hyper option cards, 500% experience points, warpoints, armor appearance change kits, and equipment!
• When Rookie's gift box is opened, a gift box of the next level is given together.
• As you level up, you can get better items

 
3. Return pilot welcome gift!

 ◙ Period:  June 29 (Thu) after maintenance ~ July 31 (Wed)
• We will give '1 Blessing of Returned Ace' to characters who have not been connected for 30 days based on the last access date!
• Returned Ace's Blessing can be received by logging into the game for 1 hour (once per account)

• When an item is used, the returning user (R) is displayed to the right of the character's name, and the buff is applied for 15 days.
• If you are in a squadron with a pilot who used the blessing of the returning Ace and are on the same map, you can receive the same buff.
• Ace's blessing from returning from a squadron does not overlap with the same buff.

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We thank you for your interest and passion for ACEonline, and we will do our best to become ACEonline.

Thank you.

2021.06.21 10:04

[NOTICE] Server maintenance on June. 22rd. 2021

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on June. 22rd. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 06. 22. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 

* Target: All countries

* Update contents: 
1. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We'll do our best to serve you better.

Thank you.

2021.06.14 13:32

[NOTICE] Server maintenance on June. 15rd. 2021

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on June. 15rd. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 06. 15. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 09:00 AM (5 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 08:00 AM (5 hours) 
- UK: 02:00 AM to 07:00 AM (5 hours) 

* Target: All countries

* Update contents: 
1. Leadership change is in progress.
2. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.
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