Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2017.07.25 08:49

About regular Inspection

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

2017, 7, 26  (Wednesday) , please check the relevant information regularly about running time

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▣ regular inspection guidance

* Date: 2017, 7, 26. (Wednesday)

* Check the time

- Turkey: 04:00 to 11:00 (7 hours) + 1 hour (Extended time)
- Germany, Italy, France, Spain, Poland: 03:00 to 10:00 (7 hours) + 1 hour (Extended time)
- UK: 02:00 to 09:00 (7 hours) + 1 hour (Extended time)

* Target: All countries

* Check the contents:  Server Stabilization, End of event 

※ Note : check time can be shortened or extended depending on the work in progress,

                Before the check carried out to the stable data store

                Please access the game ends.

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we will always do our best for the best ace online.

Thank you

2017.07.20 01:37

Gm event of the month

dear, Ace Online.


Thank you to the many members who love and love Ace Online.

The Ace Online team has organized a small event for the heat-exhausted members.


Please refer to the following for details.


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 ◈ Event Period: July 21 (Fri.) 00:00 ~ August 3 (Thursday) 23:59

 ◈ Target: all servers

 [Happy Hour Event]

 ☞ Various buff effects are applied every day


SUN

MON

TUE

WED

THUR

FRI

SAT

7/21

Increase item drop rate by 50%

7/22

① increased Experience by 100%.

② increased Shield recovery rate by 20%

7/23

① increased Experience rate by 110%

② Increase of SP recovery rate by 20%

7/24

increased Item drop rate by 70%

7/25

Increased Shield Recovery (100%)

7/26

Increased experience rate (120%)

7/27

increased Rare item drop rate by 50%

7/28

increased SP recovery rate  (30%)

7/29

①Increased experience rate (130%)

② increased SP recovery rate  (30%)

7/30

①Increased experience rate (140%)

②increased Rare item drop rate by 60%

7/31

DP recovery amount 110%

8/1

increased Item drop rate by 70%

8/2

Increased experience rate (150%)

8/3

increased Rare item drop rate by 70%


[Attendance check event]

 ☞ The following items will be paid to the member who has connected for more than 1 hour (once per account)

 ☞ Collect the flag of victory through attendance check and join before competition

 ☞ The more flags of victory are collected, the better the reward can be exchanged at the korean exchange!

 ☞ Make free space in inventory before event starts

 ☞ If your inventory is full and you have not received the item, we can not take any action



SUN

MON

TUE

WED

THUR

FRI

SAT

7/21

flags of victory 20

7/22

flags of victory 20

7/23

flags of victory 20

7/24

flags of victory 20

7/25

flags of victory 20

7/26

Power Mystery Capsules 3

7/27

angel feathers 2

7/28

Power Mystery Capsules 3

7/29

God's accurate sights (1H)


7/30

Basic, Advanced Beast's Teeth (1h)

7/31

Power Mystery Capsules 3

8/1

angel feathers

8/2

Power Mystery Capsules 3

8/3

Code of Questionable blue



[Armor Event of the Month]

 ☞ Aicas Binder, Brooteth Veil, Carris Garder, and Crucsse Defenders are eligible for this month's armor effect for 30 days.


Aicas Binder

Brooteth Veil

Carris Garder

Crucsse Defender


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Thank you for your interest and enthusiasm in keeping best  Ace Online,


We will make our best efforts to become best  Ace Online.


Thank you.



2017.07.18 06:11

About regular Inspection

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

2017, 7, 19  (Wednesday) , please check the relevant information regularly about running time

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▣ regular inspection guidance

* Date: 2017, 7, 19. (Wednesday)

* Check the time

- Turkey: 04:00 to 07:00 (3 hours)
- Germany, Italy, France, Spain, Poland: 03:00 to 06:00 (3 hours)
- UK: 02:00 to 05:00 (3 hours)

* Target: All countries

* Check the contents:  Server Stabilization

※ Note : check time can be shortened or extended depending on the work in progress,

                Before the check carried out to the stable data store

                Please access the game ends.

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we will always do our best for the best ace online.

Thank you

2017.07.11 09:47

not regular inspection

Hi, The ACE online.

We really appreciate you for giving love to ACE Online,

date : 2017.07.12 (WED)

regular inspection is not progress.

Please refer to this guide(comment), we hope you no inconvenience about Ace Online play.

Ace Online is make to go along with users. always.

Thank you.

2017.07.05 09:29

About regular Inspection running time

Hi, The ACE Online.

good day,
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We really appreciate you giving love for ACE Online,

2017, 7, 5 (Wednesday) , please check the relevant information regularly about running time

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▣ regular inspection guidance

* Date: 2017, 7, 5 (Wednesday)

* Check the time

- Turkey: 04:00 to 12:00 (8 hours) + extension (1 hours)
- Germany, Italy, France, Spain, Poland: 03:00 to 11:00 (8 hours) + extension (1 hours)
- UK: 02:00 to 10:00 (8 hours) + extension (1 hours)

* Target: All countries

* Check the contents:  Event progress, Server stabilization


※ Note : check time can be shortened or extended depending on the work in progress,

                Before the check carried out to the stable data store

                Please access the game ends.

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we will always do our best for the best ace online.

Thank you

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