Hello, this is ACEonline.

Thank you so much for your interest in our ACEonline

This is a guide for how to contact with ACEOnline customer service.



* ACEonline homepage (ar.masangsoft.com) → Click SUPPORT
  MasangSoft homepage (http://global.masangsoft.com/ Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 * Please, write ①You Server ②Account name ③Character name *


* Masangsoft email address: globalcs@masangsoft.com
   Please, write Aceonline on title and ①Your Server ②Account name ③Character name in the e-mail.


Please see the above information, I hope you do not have inconvenience for playing Ace Online.

We will work harder to offer better service.

Thank you.

2017.11.07 08:38

[Announcement] There will be server maintenance on Nov. 8th. 2017.

Hello everyone, 

Thank you so much for your interest in our AceOnline. 

There will be server maintenance on Nov. 8th. 2017.  


▣ For more details on the server maintenance 

* Date: 2017. 11. 08. (Wednessday)

* Maintenance Time 

- Turkey: 04:00 AM to 08:00 PM (4 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 06:00 AM (4 hours)
- UK: 01:00 AM to 05:00 AM (4 hours)

* Target: All countries

* Update contents: Server Stabilization

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation. Please exit the game before the server maintenance for saving your data stably. 


We’ll do our best to serve you better. 

Thank you.

2017.10.31 08:10

[Announcement] No Server Maintenance on November 1st

Hello, this is Ace Online. 

First of all, we would like to thank everyone for all your support.
There will be no server maintenance on November. 1st. 2017.

Please note this announcement and if you have any questions, please let us know.
Ace Online will always do our best to serve you.

Thank you.

2017.10.26 01:41

About electing Ace Online UK leadership.


Dear, Our Ace Online.

We will notify you about electing Ace Online UK leadership.

If you have any members who want to be a ANI leader, please contact us by one-on-one inquiry and we will be selected for the next inspection.

Thank you

2017.10.24 13:38

Halloween event! (Revise)


This is ACEonlie.

We would like to express our sincere appreciation for your support and Halloween events for our members.

For details, please refer to the following.

<Halloween event progress guide>

- Event period: 2016.10.25 (Wed) - 2016.11.15 (Wed)

One! Halloween event map opening!

- Various monsters from LV.50 to LV100 will be summoned,

You can get various kinds of kits when you shoot down monsters.

- Boss Monsters When you destroy 'Stamper Peace', a raid monster, Halo Widow Monster appears,

Raid monsters will receive a different reward for each step.

(Higher levels will increase the value of the reward item.)

※ Precautions

- If you do not give 500 damage for more than 2 minutes, compensation will not be paid.

※ Halo Widow Reward Item

보상 표1.jpg

※ You can acquire various items when using Halo Widow Item.

※ etc

- The halo widow monster disappears when the time limit expires.

- Nuts and nets to hinder users when consuming HP will use this skill.

- Halo Widow is transformed into a nymph, larva, and adult each time it is destroyed.

※ Event two! Attendance event

- Users who access during the event will receive 1 candy and 1 witch gift box per account.

- Users who have accumulated cumulative time of 1 hour will receive one additional witch gift box.

Combination 1

Combination 2


4 candies (attendance items)

Super Item Capsule

7 candies (attendance items)

Priscilla Item Capsule

※ Precautions

- Candy items will be removed in bulk after the regular inspection on November 15th.

Event three! Add new armor, event armor

- The new armor collection is registered and sold in the armor collection capsule, and the Halloween armor series can be purchased at the WP shop.

- Raptor series and Halloween armor series will be added to the armor of this month.

raptor series.jpg

※ Sonic series are not be added yet. Sorry for the misunderstanding.

2. Halloween Armor Series

※ etc

- Halloween armor series will be excluded from WP shop after regular inspection on November 15


I would like to thank ACE Online for their interest and enthusiasm,

We will make our best efforts to become the best ACE Online.

Thank you.

2017.10.24 05:56

About regular Inspection

Hello. Ace Online.

Thank you for big love of Ace Online.

October 25, 2017 (Wed) We will give you information about regular inspection.

▣ Regular inspection guidance

* Date: 2017, 10, 25. (Wednesday)

* Check the time

- Turkey: 04:00 AM to 12:00 PM (8 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 11:00 AM (8 hours)
- UK: 02:00 AM to 10:00 AM (8 hours)

* Target: All countries

* Update contents: Halloween event progress, leadership replacement

※ Notice : Depending on the progress, the inspection time may be shortened or extended.

                 Prior to conducting a check for stable data storage,

                 Please end the game connection.


We will do our best to become the best Ace Online.

Thank you.