Hello, this is ACEonline.

Thank you so much for your interest in our ACEonline

This is a guidance for how to contact with ACEOnline customer service.

----------------------------------------------------------------------------------------------------------------

[SUPPORT PAGE]

* ACEonline homepage (ar.masangsoft.com) → Click SUPPORT
  or
  MasangSoft homepage (http://global.masangsoft.com/ Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 * Please, write ①You Server ②Account name ③Character name *


[E-mail]

* Masangsoft email address: globalcs@masangsoft.com
   Please, write Aceonline on title and ①Your Server ②Account name ③Character name in the e-mail.

----------------------------------------------------------------------------------------------------------------

Please see the above information, I hope you do not have inconvenience for playing Ace Online.

We will work harder to offer better service.

Thank you.

2018.08.01 03:38

Charging cash error



Hello, everyone. 


There is a problem regarding charging cash for game.

We're investigating this issue and the payment agency is fixing the issue now. 


Sorry for your inconvenience. We will fix it as soon as possible.


And thank you for your interest in our game. 




2018.07.31 09:59

[Announcement] Server maintenance on AUG. 1st. 2018



Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Aug. 1st. 2018.  
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ For more details on the server maintenance 

* Date: 2018. 8. 1. (Wednesday)

* Maintenance Time 

- Turkey: 04:00 AM to 7:00 PM (3 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 05:00 AM (3 hours)
- UK: 01:00 AM to 04:00 AM (3 hours)

* Target: All countries

* Update contents: Server Stabilization, Changing a chairman

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We’ll do our best to serve you better.

Thank you.

2018.07.24 01:23

[Announcement] Server maintenance on July, 25th


Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on July, 25th. 2018.  
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ For more details on the server maintenance

* Date: 2018. 7. 25. (Wednesday)

* Maintenance Time

- Turkey: 04:00 AM to 6:00 AM (2 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 04:00 AM (2 hours)
- UK: 01:00 AM to 03:00 AM (2 hours)

* Target: All countries

* Update contents: Server Stabilization

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
             Please exit the game before the server maintenance for saving your data stably.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We’ll do our best to serve you better.

Thank you.

2018.07.17 10:05

[Announcement] No Server Maintenance on July, 18th





Hello, this is Ace Online.

First of all, we would like to thank everyone for all your support.
There will be no server maintenance on July, 18th, 2018.

Please note this announcement and if you have any questions, please let us know.
Ace Online will always do our best to serve you.

Thank you.

2018.07.12 05:54

Summer attaaaack!!

Hello, everyone. 


Thnak you for your interest and love in our game. 

We will have a SUMMER ATTAAAAK EVENT for this summer. 

Check the below details and get some luck! 





    1.  Reward for SUMMER ATTACK! 

7Reward.png

-   Participate to PVP with counterforce! We will give you special items for winners of PVP(Through a lottery)!!

-      Period : 15th~22nd, July

-     Reward items : Enchant Item Protect Card(3), C-Type Condensed SP Kit(50), Mighty Spear & Perfect Sight (5H)(3)

-   Those will be given without any notice.




2.    Check the attendance and get some summer supplies!

-     Period : 15th~28th, July

-      Get these items after playing game for one hour in event period!

-     Vatallus’ box gives you buffs and with rare probability, gives you Cash Armor ver.5

-     In Munitions Factory Supply box, you can get hyper weapon with rare probability

-     In lucky capsule, there is kit or buff item 

       7attendence.png




3.    Strategy Point war.

-     Period : 15th, 20th~22nd, 27th~28th July (12~24h)

-     4 more strategy points will be added on every Saturday and Sunday in this period. 




4.   Happy Hour Buff Event

-     Period : 15th ~ 28th, July 11, 2018

-     Every weekend, it will be added one more buff! 

7happyhour.png





5. Armor of this Month

-     Period : 15th ~ 28th, July

-     “Armor of this month” effect will be applied on below armor for 30 days 

       7armor.png



Thank you! 






×