Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2016.10.12 09:19

[Guide] strengthen enforcement illegal program guide

GOOD DAY. Ace Online.

After transfer to Masang Soft in the game Forge,

we received numerous inquiries and given various suggestions.

In order to provide a more pleasant and healthy environment for Ace Online,

now, program prevents unauthorized programs and sign application code update is in progress.

Please see below for more details.

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[Sign code and apply the update program using prevention Guide]

- Security program to prevent illegal program for periodic inspections conducted (october 12, 2016)
  The sign code has been updated.

- If Masang Soft's operating policies rewarded according to our verified using illegal programs,
  First comes the account being permanently block, the progress does not proceed for any reason will recover.

- It may be caught by different methods or subpoena or gas logs, etc. of your question.



※ Note: In the case of GM impersonation may be a disadvantage to the Account.

★ ★ How to Report Information

-  Our Masang Soft 1:1 us (www.masangsoft.com ☞ support ☞ Main Reception GLOBAL ☞ ACEONLINE (EUROPE) Contact
   Please contact the reception or globalcs@masangsoft.com.

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Please refer to the guide.
 
We will work harder to let rewarded with better service.
 
Thank you.

2016.10.11 10:03

Regular Inspection (System Stabilization&Game Guard patch applied)

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

October 12, 2016 (Wednesday.), please check the relevant information regularly.


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▣ regular inspection guidance

* Date: October 12, 2016 (Wednesday.)

* Check the time 
- Turkey: 05:00 to 10:00 (5 hours)
- Germany, Italy, France, Spain, Poland: 4:00 to 09:00 (5 hours)
- UK: 03:00 to 8:00 (5 hours)

* Target: All countries

* Check the contents: Replacing system &Server Stabilization &Game Guard patch applied


※ Note : check time can be shortened or extended depending on the work in progress,

                Before the check carried out to the stable data store

                Please access the game ends.

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we will always try to ACE Online.

Thank you

2016.10.04 10:26

Regular inspection guidance (Replacing leadership&Server stabilization)

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

October 05, 2016 (Wednesday.), please check the relevant information regularly.


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▣ regular inspection guidance

* Date: October 05, 2016 (Wednesday.)

* Check the time 
- Turkey: 06:00 to 10:00 (4 hours)
- Germany, Italy, France, Spain, Poland: 5:00 to 09:00 (4 hours)
- UK: 04:00 to 8:00 (4 hours)

* Target: All countries

* Check the contents: Replacing leadership&Server stabilization


※ Note : check time can be shortened or extended depending on the work in progress,

                Before the check carried out to the stable data store

                Please access the game ends.

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we will always try to ACE Online.

Thank you

2016.09.21 05:28

ACE Online regular inspection running time

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

September 21, 2016 (Wed.), please check the relevant information regularly.

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▣ regular inspection extension guidance

* Date: September 21, 2016 (Wed.)

* Check the time 
- Turkey: 06:00 to 11:00 (5 hours)
- Germany, Italy, France, Spain, Poland: 5:00 to 10:00 (5 hours)
- UK: 04:00 to 9:00 (5 hours)

* check time (regular inspection ) is running more. 
- Turkey: 11:00 ~ 01:00 (2 hour)
- Germany, Italy, France, Spain, Poland: 10:00~12:00 (2 hour)
- UK: 9:00~11:00 (2 hour)


* Target: All countries

* Check the contents: For Server stabilization

 
※ Note:      check time can be shortened or extended depending on the work in progress,

              Before the check carried out to the stable data store

              Please access the game ends.

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we will always try to ACE Online.

Thank you

2016.09.20 09:22

Sever stabilize (Regular inspection)

Hi, The ACE Online.

We really appreciate you giving big love for ACE Online,

September 21, 2016 (WED.), please check the relevant information regularly.

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▣ regular inspection guidance

* Date: September 21, 2016 (WED.)

* Check the time 
- Turkey: 06:00 to 11:00 (5 hours)
- Germany, Italy, France, Spain, Poland: 5:00 to 10:00 (5 hours)
- UK: 04:00 to 9:00 (5 hours)


* Target: All countries

* Check the contents: For Server stabilization

 
※ Note:    check time can be shortened or extended depending on the work in progress,

              Before the check carried out to the stable data store

              Please access the game ends.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

we will always try to ACE Online.

Thank you
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