Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2016.11.15 08:41

Regular Inspection(Server & System Stabilization)

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

November 16, 2016 (Wednesday.), please check the relevant information regularly.


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▣ regular inspection guidance

* Date: November 16, 2016 (Wednesday.)

* Check the time
- Turkey: pm 5:00 to 11:00 (6 hours)
- Germany, Italy, France, Spain, Poland: pm 3:00 to pm 9:00 (6 hours)
- UK: pm 2:00 to 8:00 (6 hours)

* Target: All countries

* Check the contents: Server & System Stabilization, Environmental improvement


※ Note : check time can be shortened or extended depending on the work in progress,

                Before the check carried out to the stable data store

                Please access the game ends.

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we will always try to ACE Online.

Thank you

2016.11.11 10:12

About suspended auction site

GOOD DAY. Ace Online.

Ace Online auction site will be suspended for a while because of the server problem.

Stopping time: November 12 PM 12:00 ~ November 13 PM 12:00  (24 hours)

check time can be shortened or extended depending on the work in progress,

for any inconvenience, very sorry.

Ace Online is make to go along with the user. always.

thank you


2016.11.09 08:53

Regular inspection guidance (again) :about running time

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

November 9, 2016 (Wednesday.), please check the relevant information regularly.


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▣ regular inspection guidance

* Date: September 9, 2016 (Wednesday.)

* Check the time 
- UK: 9:00 to 12:00 (3 hours)

* Target: UK

* Check the contents: Halloween event End,  leadership change, system stabilization


※ Note:      check time can be shortened or extended depending on the work in progress,

              Before the check carried out to the stable data store

              Please access the game ends.

              * UK server users will receive 1 day membership ticket.

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We will always try to ACE Online.

Thank you

2016.11.08 09:14

Regular Inspection(Halloween event End, leadership change)

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

November 9, 2016 (Wednesday.), please check the relevant information regularly.


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▣ regular inspection guidance

* Date: November 9, 2016 (Wednesday.)

* Check the time
- Turkey: 05:00 to 12:00 (7 hours)
- Germany, Italy, France, Spain, Poland: 3:00 to 10:00 (7 hours)
- UK: 02:00 to 9:00 (7 hours)

* Target: All countries

* Check the contents: Halloween event End,  leadership change


※ Note : check time can be shortened or extended depending on the work in progress,

                Before the check carried out to the stable data store

                Please access the game ends.

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we will always try to ACE Online.

Thank you

2016.10.26 11:01

About contour Issue (armor collection recovery was complete)

Hi ACE ONLINE.

After the game Forge transferred to our Account Masang Soft,

Some will guide you about the phenomenon armor collection does not apply.

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Due to data loss caused by missing information in the game Forge,

About some problems, you do your armor collection is not applicable:

contact the Game Forge side did not apply during today's regular check progress.

As a result, Recovery is complete.

Dear members. for any inconvenience to the game playing, very sorry,

Also if you have other problems, please feel free to contact us and we will be guided OK.


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Ace Online is make to go along with the user.


Thank you.
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