Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2021.06.14 13:32

[NOTICE] Server maintenance on June. 15rd. 2021

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on June. 15rd. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 06. 15. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 09:00 AM (5 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 08:00 AM (5 hours) 
- UK: 02:00 AM to 07:00 AM (5 hours) 

* Target: All countries

* Update contents: 
1. Leadership change is in progress.
2. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2021.06.08 06:29

[NOTICE] June event information

Hello. This is ACEonline.
We sincerely thank our members for using ACEonline, and we have prepared an event to eradicate infected monsters in June.

 Please see below for details.

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1. Destroy the infected monsters!!
◙ Period: After maintenance on June 8th ~ Before maintenance on July 6th
• When you hunt monsters in the field, there is a certain probability that a monster infected with Molok virus will appear.

• If you defeat an infected monster, you have a certain chance to get a 'Mark of White Coat'.

 • You can craft various items that are helpful for the game by using the White Coat Token.

[Combination]
- Token of White Coat 20 + 30,000 SPI: Mask
- 200 Tokens of White Coat + 5000 Ion Particles + 3 Million SPI: Prevention Goggles
- 100 Token of White Coat + 1 Crystal of Purification + 3000 Ion Particles + 1 Million SPI: Enchantment Random Box
- 150 Tokens of White Coat + 3 Crystals of Purification + 5000 Ion Particles + 1.5 million SPI: Super Option Card Choice Box
- 500 Token of White Coat + 4 Crystals of Purification + 10,000 Ion Particles + 10 Million SPI: 10,000 WP Capsule
- 3000 Token of White Coat + 20 Purifying Crystal + 100000 Ion Particles + 30 Glory of Power + 500 Million SPI: Capella's Exclusive Parts (7 days)
 

2. Purification Crystal Event

◙ Period: After maintenance on June 8th ~ Before maintenance on July 6th

• During the event period, if you log in for more than 1 hour every day, you will receive 1 Crystal of Purity.

 • Combine various event items using Purification Crystals and White Coat Tokens!

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3. Weekend Happy Hour Event
◙ Period: After maintenance on June 8th ~ Before maintenance on July 6th

• Happy Hour, which increases experience by 30%, is applied every Saturday and Sunday from 8 PM to 11 PM.

4. Growth support event in the second half of 2021

◙ Period: After maintenance on June 15, 2021 ~ December 31, 2021
• When you reach a certain level, you will receive a level-up reward.
• Membership for 5 days is paid once per account, and the remaining items are paid once per character.
 
- Lv80: Membership 5 days
- Lv85: Lover's photo
- Lv90: 5 days of membership
- Lv91 : C SP 50
- Lv92 : C SP 50
- Lv93: Lover's Scent
- Lv94 : SS 800
- Lv95: Enchantment Random Box
- Lv96: Lover's Scent
- Lv97 : C SP 50
- Lv98 : Armor Collection Capsule ALL
- Lv99 : 5000WP Capsule
- Lv100 : Armor Collection Capsule ALL
- Lv101: Lover's Scent
- Lv102 : C SP 50
- Lv103: Military Factory Supply Box
- Lv104: Enchantment Random Box
- Lv105: Super Option Card Choice Box

5. Highest level achievement event

◙ Period: After maintenance on June 15, 2021 ~ Until further notice
• When you reach level 115, you will receive 50,000 WP (once per character)

 
6. Other notes
(1) The Token of White Coat and the Crystal of Purification will be deleted after the event ends.
(2) All event items are paid once per account.
(3) For other event related inquiries, please use [1:1 Inquiry].
(4) Event contents are subject to change without prior notice


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We would like to thank our members for their interest and enthusiasm for Aceonline, and we will do our best to become Aceonline doing its best.

 Thank you.

2021.06.08 06:25

[NOTICE] Notice of confirmed errors (2021.06.08)

Hello. This is ACEonline.

On June 8th, we will inform you that there are confirmed errors in the game.

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[Confirmed Errors]

1. An error in which some item names are not displayed or are displayed differently from the existing names
- An error where the item name was not displayed in the tulip of the Formula Type Armor armor item.
- Error in Armor Collection where Formula Type Armor armor is marked with a different name (Sorcerer Veil-E V1, Sonic Binder-R V1, Machine Defender-D V1, Formula Guarder-R V1 are now marked and will be fixed)
- An error where the item name was not displayed in the tultip of the event item, Crystal of Purification.
 
The information provided has been passed on to the development team and is in the process of being corrected, and we will revise the relevant part as soon as possible.

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We apologize for any inconvenience caused by unexpected errors.

Thank you.

2021.06.07 13:11

[NOTICE] Server maintenance on June. 08rd. 2021

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on June. 08rd. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 06. 08. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 

* Target: All countries

* Update contents: 
1. The May event ends.
2. The June event will be held.
3. Formula Type Armor is added to the Premium Armor Collection capsule.

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※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2021.05.31 14:14

[NOTICE] Server maintenance on June. 01rd. 2021

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on June. 01rd. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 06. 01. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 

* Target: All countries

* Update contents: 
1. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.
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