Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2020.07.27 09:57

[NOTICE] Server maintenance on July. 28st. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on July. 28st. 2020

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▣ For more details on the server maintenance 

* Date: 2020. 07. 28. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 07:00 AM (3 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 06:00 AM (3 hours)
- UK: 02:00 AM to 05:00 AM (3 hours)

* Target: All countries

* Update contents: 
1. Server Stabilization

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2020.07.21 05:32

[NOTICE] Military Factory Event Progress Guide

Hello. Everyone

We sincerely thank all of you for using Ace Online, and have prepared an event for [Destroy the NGC Military Factory!].

Please see below for details.

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- Period: After regular inspection on July 21, 2020 ~ before inspection on September 01 

1. Destroy the NGC military factory!
    1-1. Event Content
      - After regular inspection on July 21, you can move to the [Remember Memories] map from the Warp Shop.
      - If you go back through the warp, you will see a large NGC munitions factory.
      - NGC's munitions factory is rapidly producing weapons to destroy all forces using God's mineral'Ortrium'.
      - A powerful shield generator protects the NGC military factory, and NGC troops are in the vicinity.
      - Destroy the NGC munitions factories to stop the enemy's production of munitions.


    1-2. [NGC Gun Factory] and [NGC Shield Generator]

      - An NGC munitions factory is created in the center of the past memory map and an NGC shield generator is created at the edge of each map.
      - [NGC Military Factory] has a shield and does not take damage.
      - If you destroy two or more [NGC Shield Generators], the [NGC Military Factory] shield will disappear.
      - Destroying [NGC Logistics Factory] will reward all users on the map, such as the Logistics Factory Supply Box.
      - [NGC Logistics Factory] [NGC Logistics Factory] and [NGC Shield Generator] are regenerated after a certain period of time after destruction.

2. Hosting this month's Armour Event

      - Period : August 1, 2020 to August 30, 2020
      - Amer of the Month: Raffid Wildcat Bale, Heavy Fortress Defender, Strong Sherman Gader, Sharp Mustang Binder

      • This month's armer effect will be applied to the following amers for 30 days during the event period.

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We thank you for your interest and enthusiasm for those who care about ACEonline, and we will try our best to be ACEonline.

Thank you.

2020.07.20 15:51

[NOTICE] Server maintenance on July. 21st. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on July. 21st. 2020

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▣ For more details on the server maintenance 

* Date: 2020. 07. 21. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 09:00 AM (5 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 08:00 AM (5 hours)
- UK: 02:00 AM to 07:00 AM (5 hours)

* Target: All countries

* Update contents: 
1. Gunsu factory event progress.
  (Details of the event will be announced through regular announcements after the regular inspection.)

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2020.07.13 10:08

[NOTICE] Server maintenance on July. 13st. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on July. 07st. 2020

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▣ For more details on the server maintenance 

* Date: 2020. 07. 07. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 07:00 AM (3 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 06:00 AM (3 hours)
- UK: 02:00 AM to 05:00 AM (3 hours)

* Target: All countries

* Update contents: 
1. Infinity and Arena are close.
2. The June event will be extended for a week. (The event ends at the periodic inspection of 2020.07.21.)

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2020.07.06 08:58

[NOTICE] Server maintenance on July. 07st. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on July. 07st. 2020

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ For more details on the server maintenance 

* Date: 2020. 07. 07. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 07:00 AM (3 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 06:00 AM (3 hours)
- UK: 02:00 AM to 05:00 AM (3 hours)

* Target: All countries

* Update contents: 
1. Infinity and Arena are open. (Progress time: 2020.07.07 After regular inspection ~ 2020.07.14 Before regular inspection)

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.
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