Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.



- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.


Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2019.12.18 10:24

[NOTICE] December GM Event

Hello everyone.
Thank you very much for using ACEonline for the year 2019, and we will be guiding you to the GM event in December.
See below for more information.


1. Happy Hour Events

◙ Period: Dec. 19, 2019 to Jan. 9, 2020

• Happy hours apply during the event.
- Monday: 50% increase in DP recovery
- Tuesday: Item drop rate increased by 10%.
- Wednesday: 10% Off WP Stores
- Thursday: 30% increase in SP recovery
- Friday: 10 percent increase in chance of Inchant
- Saturday: 50% increase in HP/DP recovery
- Sunday: 10% increase in drawer option drop rate

• Friday Mini Events
- 5 eye crystal boxes (recovery kits) will be provided if the window fails every Friday!

2. Daily attendance check event

◙ Period: Dec. 19, 2019 to Jan. 1, 2020

• Attendance check items will be given if you attend more than 1 hour every day!


3. Happy Christmas Event

◙ On December 25th (number), if you log on for more than an hour, you will receive [Red Gift Box]!

• The red gift box gives random probability of a flower or a male song.
• An additional 30% Happy Hour experience is available for Christmas.

4. Additional GeoFree Events

◙ Period: Dec. 19, 2019 to Jan. 9, 2020 (12-24)

• Four additional hubs are created during the event.

5. Year-end Burning Event

• Year-end experience burn events will take place!
• One Hyper-Level-Up Card (500% Experience 2 Hours) is available on January 1, 2020 for more than an hour) or more!
• Six additional hubs will be created daily from December 30 to January 2 (Thursday)

※ Notes

• All event items are paid once per account
• Please contact [1:1] for other event related inquiries.
• Event content may be changed without notice


Thank you for your interest and passion for ACEonline.
I will try to be ACEonline that does my best.

Thank you.

2019.12.17 03:24

[NOTICE] Announcement of the extension of regular inspection on December 17th

Hello everyone.
I would like to inform you about the extension of the regular inspection on December 17, 2019.
Please refer to the notice for more information.


〇 Instructions for checking the extension

* Day: December 17, 2019 (Table)

* Existing inspection time: 10:00 to 13:00 (3 hours)

* Extended inspection time: 13:00 to 14:30 (1 hour and 30 minutes)

* Grand Prize: All Servers

※ Precautions

- Please note that the inspection time may be shortened or extended depending on the progress of the work.


I apologize for the inconvenience caused to the members by checking the extension.

I'll be ACEonline that I always try.

Thank you.

2019.12.16 10:08

[NOTICE] Server maintenance on Dec. 17. 2019

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Dec. 17th. 2019.

▣ For more details on the server maintenance 

* Date: 2019. 12. 17. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 7:00 AM (3 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 06:00 AM (3 hours)
- UK: 02:00 AM to 5:00 AM (3 hours)

* Target: All countries

* Update contents: 
1. Some graphics cards in Windows 10 have been corrected.
- Gipose graphics drivers now operate normally regardless of version.

2. Update game guard

3. Server Stabilization  

[post-patch checks]
 ※ If an Exception error occurs after patching, please check the following information.

 - If the same Exception error occurs after patching, check if the d3d9.dll file is in the game installation path
 - If a d3d9.dll file exists, rename it to another file name, such as _d3d9.dll
 - Make sure that the game is played properly after re-run.

We’ll do our best to serve you better.

Thank you.

2019.12.09 09:48

[NOTICE] No Server maintenance on Dec. 10st. 2019.

Hello everyone.

The update check for Dec 10, 2019 will not be carried out.

Members shall refer to the instructions provided and hope that you will not be inconvenienced.

I'll be the ace online who always tries.

Thank you.

2019.12.09 05:05

[NOTICE] Announcement of this month's Armour Event in December

Hello everyone.

Thank you all for using Ace Online, and we have prepared this month's amo event for December

Please refer to below for more information.


[Amer in December: Toy-block Series!]

◙ Period: Dec. 10 to Dec. 30.
• During the event, the next armour will have a 30 day amo effect for this month

- Amer of the Month: Toy block Veil, Toy block Binder, Toy block Defender, Toy block guarder

※ Event content can be changed without prior notice.


Thank you for your interest in and passion for Ace Online. I will try to be the Ace Online who does my best.

Thank you.