Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2019.12.02 07:48

[NOTICE] Server maintenance on Dec. 03. 2019

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Dec. 03th. 2019. 
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▣ For more details on the server maintenance 

* Date: 2019. 12. 03. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 6:00 AM (2 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 05:00 AM (2 hours)
- UK: 02:00 AM to 04:00 AM (2 hours)

* Target: All countries

* Update contents: Changing Leader, Server Stabilization  

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2019.11.29 01:51

[NOTICE] UK Server maintenance on Nov. 29th. 2019

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be temporary server maintenance on Sep. 20th. 2019. 
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▣ For more details on the server maintenance 

* Date: 2019. 11. 29.

* Maintenance Time 

- 02:00 AM to 02:30 AM (30 Minutes) 


* Target: UK

* Update contents: Fixing Strategy Point bug

<Compensation of Misaeng a server UK>.
- Additional hubs will be created for parts of the UK server that have not been created since the November 27 failure, as follows:

- 4 additional hubs will be created for 3 days from November 29 to December 1. (Progress time : 12:00 to 24:00)

- Target : UK Server

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2019.11.27 05:57

[Notice] Recover UK (HELIX) server

Hello, This is ACEonline Operations Team.
This is to inform you about the failure of the server connection between UK on Nov. 27, 2019.

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Unexpected connection failure with UK (HELIX) servers.
The server was temporarily inaccessible.
You can use the game normally.
I'll do my best to make sure you play the game smoothly.

I would like to express my apologies for causing inconvenience to the members.
Our ACEonline team will do our best to ensure smooth service.

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I'll be ACEonline that I always try.

Thank you.

2019.11.25 04:36

[NOTICE] Server maintenance on Nov. 26st. 2019

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Nov. 26st. 2019
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▣ For more details on the server maintenance 

* Date: 2019. 11. 26. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 6:00 AM (2 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 05:00 AM (2 hours)
- UK: 02:00 AM to 04:00 AM (2 hours)

* Target: All countries

* Update contents: Server Stabilization  

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2019.11.20 02:11

[Notice] Recover UK (HELIX) server

Hello, This is ACEonline Operations Team.
This is to inform you about the failure of the server connection between UK on Nov. 20, 2019.

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Unexpected connection failure with UK (HELIX) servers.
The server was temporarily inaccessible.
You can use the game normally.
I'll do my best to make sure you play the game smoothly.

I would like to express my apologies for causing inconvenience to the members.
Our ACEonline team will do our best to ensure smooth service.

<Disability Compensation Guidance>

Compensation: Five days of membership
Compensation Payment Period: 2019.11.20 to 2019.11.25

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I'll be ACEonline that I always try.

Thank you.
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