Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2021.08.23 09:02

[NOTICE] Server maintenance on Aug. 24rd. 2021

Hello everyone.  

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Aug. 24rd. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 08. 24. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 10:00 AM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours) 
- UK: 02:00 AM to 08:00 AM (6 hours) 

* Target: All countries

* Update contents: 
1. A bug where killmark items were not deleted or stored in the warehouse is fixed.
2. Leadership change is in progress.
3. Other minor bugs are fixed.
4. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We'll do our best to serve you better.

Thank you.

2021.08.16 15:39

[NOTICE] Server maintenance on Aug. 17rd. 2021

Hello everyone.  

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Aug. 17rd. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 08. 17. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 

* Target: All countries

* Update contents: 
1. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We'll do our best to serve you better.

Thank you.

2021.08.09 13:10

[NOTICE] Server maintenance on Aug. 10rd. 2021

Hello everyone.  

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Aug. 10rd. 2021

---------------------------------------------------------------------------------

▣ For more details on the server maintenance 

* Date: 2021. 08. 10. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 

* Target: All countries

* Update contents: 
1. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We'll do our best to serve you better.

Thank you.

2021.08.03 06:59

[NOTICE] August event information

Hello. This is ACEonline.

We sincerely thank our members for using ACEonline, and in August, we have prepared a Code X Ultimate event.

Please see below for details.

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1. Code X Ultimate!
     event.png      
◙ Period: After regular maintenance on August 03 ~ Before regular maintenance on August 31

• After the regular maintenance on August 03, you can go to Cygnus Stadium through the Warp Shop.
• Black Cygnus can be captured with a normal attack.
• If you catch Black Cygnus, Golden Cygnus appears.
• To catch the Golden Cygnus, you must collide with the same type of gear as the one written on the Golden Cygnus.
• In the event of a collision with Golden Cygnus, Code X Ultimate will be awarded to the Collider and the Collider faction.
• No rewards are given to deceased users.
• For normal faction users, monsters do not disappear even if they collide with Golden Cygnus, and no rewards are paid.
• You can combine event items using Code X Ultimate.
- Code X Ultimate 3ea + 30,000 SPI: Cygnus Recovery Potion
- Code X Ultimate 10ea + 50,000 SPI: Cygnus Core
- Code X Ultimate 20 + 200,000 SPI: Enchanted Random Box
- Code X Ultimate 50 + 300,000 SPI: B-grade SP recovery set
- Code X Ultimate 70 + 500,000 SPI: Super Option Card Choice Box
- Code X Ultimate 200 + Galaxy Orb 200 + 1 Million SPI: Super Armor Option Card Set
- Code X Ultimate 700 + Galaxy Orb 300 + 10 million SPI: Cygnus Recovery

2. Infinity event progress
◙ Period: After regular maintenance on August 03 ~ Before regular maintenance on August 31
• During this period, Infinity and Arena will be open.

3. Weekend Growth Support Event
◙ Period: After regular maintenance on August 03 ~ Before regular maintenance on August 31
• Every Saturday and Sunday, from 2pm to 6pm, experience points increase by 30% Happy Hour!

4. Other notes
1) Code X Ultimate will be deleted after the event ends.
2) For other event related inquiries, please use [1:1 Inquiry].
3) Event contents are subject to change without prior notice
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We would like to thank our members for their interest and enthusiasm for ACEonline, and we will do our best to become ACE Online that does its best.

thank you. 

2021.08.02 10:07

[NOTICE] Server maintenance on Aug. 03rd. 2021

Hello everyone.  

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Aug. 03rd. 2021

---------------------------------------------------------------------------------

▣ For more details on the server maintenance 

* Date: 2021. 08. 03. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 10:00 AM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours) 
- UK: 02:00 AM to 08:00 AM (6 hours) 

* Target: All countries

* Update contents: 
1. Healing herb items will be deleted in bulk.

2. August event begins.  (Details will be provided through a notice after the regular inspection.)

3. Killmark items cannot be used in Infinity.

4. Other small bugs are fixed.

5. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We'll do our best to serve you better.

Thank you.
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