Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2017.01.02 09:41

About Emergency Inspection

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

January 2 , 2017 (Monday) , please check the relevant information regularly.


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▣ regular inspection guidance

* Date: January 2, 2017 (Monday)

* Check the time

- Turkey: 12:45 to 1:45 (1 hours)
- Germany, Italy, France, Spain, Poland: pm 10:45 to am 11:45 (1 hours)
- UK: pm 3:45 to 4:45 (1 hours)



* Target: All countries

* Check the contents: Cache Store is closed for a while due to system error.


※ Note : check time can be shortened or extended depending on the work in progress,

                Before the check carried out to the stable data store

                Please access the game ends.

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we will always try to ACE Online.

Thank you

2017.01.02 05:45

[Temporary cache issues]

Hi, the Ace Online.


Currently, some cache charging and cache does not work

We confirmed that it is occurring.


We are asking our payment service provider to confirm this. about Temporary cache issues

We will be able to remind you as soon as this part is complete.


Please note that payment may not be available temporarily,

There is no problem with game play.for any inconvenience to the game playing , very sorry


Thank you.


2016.12.27 06:52

not regular inspection.

Hi, The ACE Online.

We really appreciate you for giving love to ACE Online,
 
December 28, 2016 (WED) 

regular inspection is not progress.

Please refer to this guide, We hope you no inconvenience about Ace Online play.

Ace Online is make to go along with users. always.

Thank you.

2016.12.20 10:37

Regular Inspection (Server & System Stabilization)

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

December 20, 2016 (Wednesday.), please check the relevant information regularly.


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▣ regular inspection guidance

* Date: December 20, 2016 (Wednesday.)

* Check the time
- Turkey: 5:00 to 11:00 (6 hours)
- Germany, Italy, France, Spain, Poland: 3:00 to 9:00 (6 hours)
- UK: 2:00 to 8:00 (6 hours)

* Target: All countries

* Check the contents: Server & System Stabilization, Environmental System improvement, 

1. We really appreciate you giving love for ACE Online,1. Fixed the error of noting the specific item enchant.

2. Snowflake coin can not deal with sculpt items.



※ Note : check time can be shortened or extended depending on the work in progress,

                Before the check carried out to the stable data store

                Please access the game ends.

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we will always try to ACE Online.

Thank you

2016.12.19 08:21

[Guide] Campaign to eliminate illegal programs.★

GOOD DAY.
The Ace Online.
:)
Three months have passed since Ace Online was transferred and new.
In the meantime, I received many inquiries and suggestions from many members.
To provide you with a more pleasant and healthy game environment,
Our Ace Online team constantly checks for illegal program use
I will strengthen the crackdown.

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★ Ace online illegal program guide ★

In our software, when the use of illegal program is confirmed,
If the account has been verified, the recovery will not proceed for any reason.

★ How to report ★

If you are using an illegal program during your use of Ace Online
After taking a video using a video recording program
Please accept our inquiries at 1: 1
Please report to globalcs@masangsoft.com.

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We will continuously notify you of your complaints
We will check for illegal programs.
Our Ace Online Team has created Ace Online to create a pleasant and healthy game environment.
I will do my best.

Thank you.
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