Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2017.09.26 11:19

October fest event!

Hello,

Dear, Our Ace Online.
 
Thanks to the many people who love and love Ace Online, we have organized the Oktoberfest event.
 
Please refer to the following for details.
 
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※ Event period: 2017.09.27 ~ 2017.10.18

<One event! Beer festival event!>

※ Progress: 1. You can acquire various event items after monster hunting in the event map!
                2. You can acquire advanced items by combining the acquired event items.

Event Monster
             ☞ delivery cat, glider cat, drunk cat, chicken cat.


  • Event Monster Drop Item

Item Name

SPI

A Class repair kit

B Class repair kit

C Class repair kit

A Class Shield Kit

B Class Shield Kit

C Class Shield Kit

B Class SP Recovery Kit

C Class SP Recovery Kit

D Class SP Recovery Kit

beer

Pretzel

SauerKraut

Haxn

Barbarian sausage



  • Event Item

Item Name

Item Effect

beer

Reduced SP consumption 5 minutes -10%

Pretzel

Advanced weapon warhead speed 5 minutes + 5%

Barbarian Sausage

Engine Speed ​​& Boost Speed ​​+10 m / s for 10 seconds

Haxn (pig dish)

5 minutes effective angle + 29.55, multi-target +3, radar distance + 20%

Sauerkraut(cabbage)

Chain rolling possible for 30 seconds

Picnic Basket

Obtain reward item when using

  • Combination formula: beer + pretzel + barbarian sausage + Haxn + sauerkraut = picnic basket

  • The items will be deleted after the event ends.


<Event two! New user return event!>
※ New users and users who do not have access to the game since July 29, 2017 can receive items!
Ace's blessing items must be used within 24 days of payment.
Payment items: Rookie's Gift Box (10th level), Blessing of Ace Return
 
▣ Payment items: Rookie's gift box (new user, return user), blessing (return user)
 
▣ Target: New users and users who have not logged on to the game since July 29, 2017
 
- Unlocked characters will receive "Ace Blessing Return" and "Rookie's Gift Box" items when accessing games during the event period as of July 29, 2017.
 
- As of July 29, 2016, new users will receive a 'roki gift box' item.
 
 ※ Blessing items of returned ace must be used 24 times after payment.
 ※ Rookie's gift box can be obtained when you reach 10th, 20th, 30th, 40th, 50th, 60th, 70th, 80th, 101st level.
 
※ Precautions
 
- 'Ace Blessing Return' and 'Rookie's Gift Box' are not transactionable, only one character per account will be paid.
- If you do not use 'Blessing of Ace Return', it will be removed from your inventory 24 hours after receiving your payment.
- If you return after the event, the gift box will not be paid.

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Thank you for your interest and enthusiasm for keeping Ace Online online,
 
We will make our best efforts to become Best Ace Online.
 
Thank you.

2017.09.26 05:50

About regular Inspection

Hi, Dear, Our ACE Online.

We really appreciate you giving love for ACE Online,

2017, 9, 27  (Wednesday) , Please check the relevant information regularly about running time,

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▣ Regular inspection guidance

* Date: 2017, 9, 27. (Wednesday)

* Check the time

- Turkey: 04:00 AM to 12:00 PM (8 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 11:00 AM (8 hours)
- UK: 02:00 AM to 10:00 AM (8 hours)

* Target: All countries

* Check the contents: Server Stabilization, Nest of Lock point battle, October Event upgrade.

※ Notice : check time can be shortened or extended depending on the work in progress,

               Before the check carried out to the stable data store

               Please access the game ends.

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We will do our best for the Best Ace Online.

Thank you

2017.09.20 05:41

About electing Ace Online UK leadership.

Hello.

Dear, Our Ace Online.

We will notify you about electing Ace Online UK leadership.

If you have any members who want to be a leader, please contact us by one-on-one inquiry and we will be selected for the next inspection.

Thank you

2017.09.19 05:17

About regular Inspection

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

2017, 9, 20  (Wednesday) , Please check the relevant information regularly about running time,

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▣ Regular inspection guidance

* Date: 2017, 9, 20. (Wednesday)

* Check the time

- Turkey: 04:00 AM to 12:00 PM (8 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 11:00 AM (8 hours)
- UK: 02:00 AM to 10:00 AM (8 hours)

* Target: All countries

* Check the contents:  Server Stabilization, Initialize the leadership.

※ Notice : check time can be shortened or extended depending on the work in progress,

               Before the check carried out to the stable data store

               Please access the game ends.

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We will do our best for the Best Ace Online.

Thank you

2017.09.12 09:22

About regular Inspection

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

2017, 9, 13  (Wednesday) , Please check the relevant information regularly about running time

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▣ Regular inspection guidance

* Date: 2017, 9, 13. (Wednesday)

* Check the time

- Turkey: 04:00 AM to 8:00 PM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 7:00 AM (4 hour)
- UK: 02:00 AM to 6:00 AM (4 hours)

* Target: All countries

* Check the contents:  Server Stabilization, Initialize the leadership

※ Notice : check time can be shortened or extended depending on the work in progress,

               Before the check carried out to the stable data store

               Please access the game ends.

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We will do our best for the Best Ace Online.

Thank you
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