Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2017.05.16 09:51

About regular Inspection

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

2017, 5, 17 (Wednesday) , please check the relevant information regularly about running time

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▣ regular inspection guidance

* Date: 2017, 5, 17 (Wednesday)

* Check the time

- Turkey: 5:00 to 8:00 (3 hours)
- Germany, Italy, France, Spain, Poland: 3:00 to 6:00 (3 hours)
- UK: 2:00 to 5:00 (3 hours)

* Target: All countries

* Check the contents:  Server Stabilization,  Spring Events Additional payment progress,

※ Note : check time can be shortened or extended depending on the work in progress,

                Before the check carried out to the stable data store

                Please access the game ends.

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we will always do our best for the best ace online.

Thank you

2017.05.15 03:43

Ace Online Overseas Billing Disability (BP) occurred.

Hi , THE ACE ONLINE
GOOD DAY

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Thank you for your understanding.
On May 14th, there was a billing error.
We are currently analyzing the cause of the phenomenon in BP's billing server.
We apologize for any inconvenience this may have caused you

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THANK YOU


2017.05.09 11:18

not regular inspection.

Hi, The ACE Online.

We really appreciate you for giving love to ACE Online

may, 10, 2017 (WED)

regular inspection is not progress.

Please refer to this guide(comment), really hope you no inconvenience about Ace Online play.

Ace Online is make to go along with users. always.

Thank you.

2017.04.28 10:14

not regular inspection.

Hi, The ACE Online.

We really appreciate you for giving love to ACE Online,
 ::

may, 3, 2017 (WED)

regular inspection is not progress.

Please refer to this guide(comment), really hope you no inconvenience about Ace Online play.

Ace Online is make to go along with users. always.

Thank you.

2017.04.26 11:12

[Guide] Easter event compensation payment guide

Good day.
The Ace Online.

We will inform you about Easter event compensation payment.

Please refer to the following for details guide

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About reward payment for Easter events,
Currently, payments will be made in sequence,
About delaying payment of event compensation
Thank you for your understanding.

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We hope that you will not have any inconvenience in using the game by referring to the information provided.

We will make our best efforts to become Best Ace Online.

Thank you.
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