Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2021.02.09 10:36

[NOTICE] GM EVENT

Hello. Everyone.

We sincerely thank our members for using ACEonline, and we have received many GM events in February.

See below for more details.

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1. Attendance check event
- Period: After regular maintenance on February 09, 2021 ~ March 03, 2021
- Description: Item payment when connected for more than 1 hour

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2. Armor Event of the Month
- Duration: February 16, 2021 After regular maintenance-March 02, 2021
- Description: A fixed-term function is added to the specified armor option, and the effect lasts for 30 days.

- Armor of the Month: I Gear (Philon Bat Binder), A Gear (Philon Bat Guard), B Gear (Philon Bat Veil), M Gear (Philon Bat Defender)

3. Reward after level up event
- Period: February 09, 2021 After regular maintenance-February 28, 2021
- Description: Additional rewards are supported when reaching a certain level during the event period.

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4. Membership Event
- Period: February 04, 2021 After regular maintenance-March 08, 2021
- Description: If you log in for more than 1 hour every week, you will receive an event item. (Pay once a week per account)
- Target: Membership payment user

event4.PNG

5. Happy Hour Event
- Period: February 16, 2021 After regular maintenance-March 02, 2021
- Monday: Item drop rate increased by 20%
- Tuesday: 10% discount at SPI stores
- Wednesday: HP recovery amount increased by 100%
- Thursday: 30% increase in experience
- Friday: 10% discount at WP Store
- Saturday: DP recovery amount increased by 100%
- Sunday: WP acquisition amount increased by 10%

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We thank you for your interest and passion for ACEonline, and we will do our best to become ACEonline.

Thank you.

2021.02.09 06:29

[NOTICE] Catch Me If You Can EVENT

EVENT 01.jpg

2021.02.08 08:43

[NOTICE] Server maintenance on Feb. 09th. 2021

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Feb. 09th. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 02. 09. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 10:00 AM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours)
- UK: 02:00 AM to 08:00 AM (6 hours)

* Target: All countries

* Update contents: 
1. Christmas event ends
2. The Catch Me If You Can event is in progress.
   (Details can be confirmed through event notice after regular inspection.)
3. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2021.02.01 09:37

[NOTICE] Server maintenance on Feb. 02th. 2021

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Feb. 02th. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 02. 02. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours)
- UK: 02:00 AM to 06:00 AM (4 hours)

* Target: All countries

* Update contents: 
1. Signcode update is in progress.
2. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2021.01.25 10:02

[NOTICE] Server maintenance on Jan. 26th. 2021

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Jan. 26th. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 01. 26. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 07:00 AM (3 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 06:00 AM (3 hours)
- UK: 02:00 AM to 05:00 AM (3 hours)

* Target: All countries

* Update contents: 
1. Leadership change is in progress.
2. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.
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