Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2020.07.20 15:51

[NOTICE] Server maintenance on July. 21st. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on July. 21st. 2020

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▣ For more details on the server maintenance 

* Date: 2020. 07. 21. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 09:00 AM (5 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 08:00 AM (5 hours)
- UK: 02:00 AM to 07:00 AM (5 hours)

* Target: All countries

* Update contents: 
1. Gunsu factory event progress.
  (Details of the event will be announced through regular announcements after the regular inspection.)

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2020.07.13 10:08

[NOTICE] Server maintenance on July. 13st. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on July. 07st. 2020

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▣ For more details on the server maintenance 

* Date: 2020. 07. 07. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 07:00 AM (3 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 06:00 AM (3 hours)
- UK: 02:00 AM to 05:00 AM (3 hours)

* Target: All countries

* Update contents: 
1. Infinity and Arena are close.
2. The June event will be extended for a week. (The event ends at the periodic inspection of 2020.07.21.)

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2020.07.06 08:58

[NOTICE] Server maintenance on July. 07st. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on July. 07st. 2020

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▣ For more details on the server maintenance 

* Date: 2020. 07. 07. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 07:00 AM (3 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 06:00 AM (3 hours)
- UK: 02:00 AM to 05:00 AM (3 hours)

* Target: All countries

* Update contents: 
1. Infinity and Arena are open. (Progress time: 2020.07.07 After regular inspection ~ 2020.07.14 Before regular inspection)

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2020.06.29 01:54

[NOTICE] Server maintenance on June. 30st. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on June. 30st. 2020

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▣ For more details on the server maintenance 

* Date: 2020. 06. 30. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 07:00 AM (3 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 06:00 AM (3 hours)
- UK: 02:00 AM to 05:00 AM (3 hours)

* Target: All countries

* Update contents: 
1. Server Stabilization
2. Leadership replacement is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2020.06.22 14:36

[NOTICE] Server maintenance on June. 23st. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on June. 23st. 2020

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▣ For more details on the server maintenance 

* Date: 2020. 06. 23. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 07:00 AM (3 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 06:00 AM (3 hours)
- UK: 02:00 AM to 05:00 AM (3 hours)

* Target: All countries

* Update contents: 
1. Server Stabilization
2. Chocolate items that are reward items for Valentine's Day events will be deleted.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.
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