Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2020.05.12 02:59

[Notice] Boosting Package Sales Notice

Hello. Ace online.
We sincerely thank members who use Ace Online, and we inform you about the boosting package.
Please refer to the notice below for details.

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[Boosting Package Sales Guide]
   P3.PNG
  - Price: 49,000 M Coin → 19,900 M Coin

1. When using an upgrade ticket, it grows to level 106 at a time!
     P1.PNG

2. Upgrade Gift
    P2.PNG
  - Membership 10 days,
  - SPI capsule (500,000 to 1 million SPI box)
  - computer (A gear: Stakato BM, B, M, I gear: Arpeggio JB)
  - engine
     (A gear: counter JM-1, B gear: Histar JP-I, M gear: trouble counter BP-I, I gear Teen BT-I)
      basic and advanced weapon (1st Hyper Weapon Ver.3 with random options)
  - armor
     (A gear: Grizzly garter type R, B gear: phantom veil type R,
      M gear: tower defender type R, I gear prisma binder type R)

3. Precautions when using upgrade tickets
  - Only characters below level 106 can be used.
  - Only available in cities.
  - After use, it grows only to 0% of experience level 106.
  - After using the upgrade ticket, it cannot be restored to the previous level.
  - Missions (quests) are not automatically completed.
  - Boosting packages, upgrade gifts, and upgrade tickets are non-tradeable / not warehouseable.
  - Notices are subject to change without prior notice.

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Thank you for your interest and enthusiasm for Ace Online and we will do our best to make Ace Online the best we can.

Thank you.

2020.05.12 02:03

[Notice] Khorium Development Event

Hello. Ace online.

We sincerely thank the members who use Ace Online,
and have organized a new resource corium development event.

Please see below for details.

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1. Development of energy resource 'Korium'!

- Period : After checking on May 12 (Thu) ~ before checking on June 9

  • During the event, hunting monsters on the map has a chance to acquire [Korium Ore].
  • Corium ore cannot be used immediately because it contains strong toxic substances.
     [Korium neutralizer] can be used to remove toxic substances and convert them into usable energy sources.

  • The BCU and ANI allied forces have installed corium exchangers in each city to collect energy and conduct energy research.

  • When you exchange Khorium in the Khorium exchanger, you can get specific rewards depending on the resource level.
      event6.PNG


[Some of the Khorium exchanger compensation]

  -Hyper option card
  -Elda activator (1 day)
  -Miracle Chocolate (1 day) 
  -Better Blade (5 hours)
  -Red Lotus Blade (10 hours)
  -Hyper module alpha / beta

[Coral neutralizer payment]
  event2.PNG
  • If you log in for more than 1 hour each day during the event period, you will receive [1 Corium Neutralizer].

  • When connecting for 2 hours or more, one additional Khorium neutralizer is provided. (Total 2 Corium Neutralizers can be obtained per day)

  • Combination of Khorium Neutralizer and Khorium Ore from the factory can be rewarded by taking them to the Khorium exchanger.

  event3.PNG

2. New pilot welcome gift!

- Period: After checking on May 12 (Thu) ~ before checking on June 9

  • We give [1 rookie's gift box] to new pilots who haven't accessed since April 1, 2020!
  • Rookie's Gift Box
     - Includes items essential to settling the planet Philon, such as armor appearance change kits, war points, experience increase cards, option cards, and equipment!
     - When opening a rookie's gift box, the next level gift box will be provided.
     - The higher the level, the better items you can get.

  • Rookie's gift box can be received by logging into the game for an hour during the event. (1 payment per account)

3. Return pilot welcome gift!
  - Period: After checking on May 12 (Thu) ~ before checking on June 9

  • We will provide '1 Ace's Blessing' to pilots who have no access records for 30 days from the last access date!
  • You can receive 1 Blessed Ace by accessing the game for 1 hour.

[Ace's Blessing Returned (15th)]
  • Ace's blessings that have returned are automatically deleted from the inventory one day after hydropower, so we recommend that you use them immediately.
  • When using this item, the returning user (R) is displayed to the right of the character's name and the buff is applied for 15 days.
  • If you form a flight with a pilot who uses the blessing of the returned Ace and are on the same map, you will receive the same buff.

4. Other notes
  (1) Khorium ore, pieces of Khorium, Khorium Chloride, Neutralized Khorium, and Khorium Neutralizer will be deleted after the event type.
  (2) Hyper Module, Elda's Activator, and Miracle Chocolate can't be canceled.
  (3) All event items are paid once per account.
  (4) For other event inquiries, please submit through [1: 1 Inquiries].
  (5) Event contents are subject to change without prior notice

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Thank you for your interest and enthusiasm for Ace Online and we will do our best to make Ace Online the best we can.

Thank you.


2020.05.11 09:20

[NOTICE] Server maintenance on May. 12st. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on May. 12st. 2020

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▣ For more details on the server maintenance 

* Date: 2020. 05. 12 (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 09:00 AM (5 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 08:00 AM (5 hours)
- UK: 02:00 AM to 07:00 AM (5 hours)

* Target: All countries

* Update contents: 
1. New Resource Khorium Event (For details, we will inform you through a notice after checking tomorrow.)
2. Launch of a new cash item boosting package (For details, we will inform you through a notice after checking tomorrow.)

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2020.04.27 14:34

[NOTICE] Server maintenance on Apr. 28st. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Apr. 28st. 2020

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▣ For more details on the server maintenance 

* Date: 2020. 04. 28 (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 09:00 AM (5 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 08:00 AM (5 hours)
- UK: 02:00 AM to 07:00 AM (5 hours)

* Target: All countries

* Update contents: 
1.  Server Stabilization

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2020.04.20 09:29

[NOTICE] Server maintenance on Apr. 21st. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Apr. 21st. 2020

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▣ For more details on the server maintenance 

* Date: 2020. 04. 21. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 07:00 AM (3 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 06:00 AM (3 hours)
- UK: 02:00 AM to 05:00 AM (3 hours)

* Target: All countries

* Update contents: 
1.  Leadership is replaced.

2. Server Stabilization

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.
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