Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2021.09.13 08:58

[NOTICE] Server maintenance on Sept. 14rd. 2021

Hello everyone.  

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Sept. 14rd. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 09. 14. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 8:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 

* Target: All countries

* Update contents: 
1. Other minor bugs are fixed.
2. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We'll do our best to serve you better.

Thank you.

2021.09.07 07:01

[NOTICE] GM Event

Hello. This is ACEonline.
We sincerely thank our members for using ACEonline, and we have prepared a GM event.
Please see below for details.

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1. World Tree of Growth Event Stage 2
◙ Period: After maintenance on September 07 ~ Before maintenance on October 05
• If you log in for more than 1 hour every day during the event period, you will receive 1 'Rich Autumn Energy'.
• You can create an 'Autumn Attack Package' by combining 27 rich autumn energy at the Factory.
- Autumn Attack Package: 1 Super Armor Option Card Set, 4 Hyper Option Card Choice Boxes, 1 10 Enchant Destruction Prevention Card
                          1 10,000 WP Capsule, 1 Armor Collection ALL, 1 Hermes Shoes (28 days)

2. Membership Weekly Attendance Check Event
◙ Period: After maintenance on September 07 ~ Before maintenance on October 05
- If you log in for more than 1 hour each week among members using membership, you will receive an event item (once a week)
- After 09/07 regular maintenance ~ 09/14 before regular maintenance: 1 blue gift box
- After 09/14 regular maintenance ~ 09/21 before regular maintenance: 1 Enchantment Destruction Prevention Card
- After the 09/21 regular inspection ~ 09/28 before the regular inspection: God's intense spear and one accurate sight (5H)
- After the 09/28 maintenance ~ 10/05 before the regular maintenance: 1 blue gift box

3. Happy Hour Event
◙ Period: After maintenance on September 07 ~ Before maintenance on October 05
• Various happy hours apply each week.
- Monday: Rare option drop rate increased by 30%
- Tuesday: Armor enchantment success rate increased by 10%
- Wednesday: HP/DP recovery increased by 100%
- Thursday: EXP increase by 20%
- Friday: 10% discount at SPI Shop
- Saturday: SP recovery increased by 100%
- Sunday: Item drop rate increased by 10%

※ Other notes
1) The abundance of autumn energy will be deleted after the event ends.
2) Event items are paid once per account.
3) For other event related inquiries, please use [1:1 Inquiry].
4) Event contents are subject to change without prior notice

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We would like to thank our members for their interest and enthusiasm for ACEonline, and we will do our best to become ACEonline that does its best.

thank you.

2021.09.06 12:04

[NOTICE] Server maintenance on Sept. 07rd. 2021

Hello everyone.  

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Sept. 07rd. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 09. 07. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 10:00 AM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours) 
- UK: 02:00 AM to 08:00 AM (6 hours) 

* Target: All countries

* Update contents: 
1. GM event is in progress. (Details will be provided through notice after regular inspection.)
2. Other minor bugs are fixed.
3. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We'll do our best to serve you better.

Thank you.

2021.08.31 07:06

[NOTICE] Military factory event progress

Hello. This is ACEonline.

We sincerely thank the members who use ACEonline, and in September, destroy the NGC munitions factory!! We have prepared an event.

Please see below for details.

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1. Destroy the NGC munitions factory!!!

◙ Period: After maintenance on August 31 ~ Before maintenance on October 05

• After maintenance on August 31st, you can move to the [Memories of the Past] map in the Warp Shop.

• If you go to the past through the warp, you will see the large NGC munitions factory.

• The NGC munitions factory is rapidly producing weapons to annihilate all forces using the divine mineral 'ortrium'.

• A strong shield generator protects the NGC munitions factory, and NGC troops are deployed around it.

• Destroy the NGC munitions factory to stop the enemy from producing munitions.

※ Special rewards will be given when the munitions factory is destroyed.

※ NGC munitions factories appear only in the war channel.


event.png


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We would like to thank our members for their interest and enthusiasm for ACEonline, and we will do our best to become ACEonline that does its best.
thank you.

2021.08.30 10:03

[NOTICE] Server maintenance on Aug. 31rd. 2021

Hello everyone.  

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Aug. 31rd. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 08. 31. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 10:00 AM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours) 
- UK: 02:00 AM to 08:00 AM (6 hours) 

* Target: All countries

* Update contents: 
1. End of August event and start of September event
- Details on the September event will be announced through a notice after the regular maintenance.
- The event item, Code X Ultimate, will be deleted in bulk.
2. Other minor bugs are fixed.
3. A new premium armor collection is released.
- Advance ver.1 appearance change kit is added.
- When using the Premium Armor Collection capsule, there is a probability that an Advance ver.1 appearance change kit will appear.
   M.PNG (M Gear) I.PNG (I Gear), B.PNG (B Gear), A.PNG (A Gear)
4. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We'll do our best to serve you better.

Thank you.
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