Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2020.02.11 02:52

[NOTICE] Valentine's Event Progress Guides

Hello. ACEonline.

Thank you very much for using ACEonline, and we have an event for the upcoming Valentine's Day.

Please see below for details.

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<Valentine's Event>
★ Event period: 2020.02.11 After regular inspection ~ 2020.03.10 Before regular inspection
★ event content
1. Collect a piece of chocolate
• During the event, you can hunt field monsters to obtain chocolate letters L, O, V and E to combine chocolates.
• If you log in for more than 1 hour every day during the event, you will receive 1 fantastic cacao bean.
• You can make various items using chocolate and fantasy cacao beans!
 SP is restored when using Chocolate Item.
• Combination Items

ITEM 1.JPG


• If you use Valentine's Day Chocolate, you have a low chance of obtaining one of the following items.

ITEM 2.JPG

※ Precautions

• L, O, V, E letters, fantasy cacao beans and Valentine's Day chocolate will be deleted after regular inspection on March 10.
• Chocolate items will be deleted after regular inspection on June 11th
• All event items are paid once per account

<Additional Node War Event>
★ Event period: 2020.02.11 After regular inspection ~ 2020.03.10 Before regular inspection
★ Every Saturday and Sunday will generate additional stronghold than before.

※ Event contents may change without prior notice.

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Thank you for your interest and passion for ACEonline and we will do our best to be ACEonline.

Thank you.

2020.02.10 09:13

[NOTICE] Server maintenance on Fed. 11th. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Fed. 11th. 2020. 

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▣ For more details on the server maintenance 

* Date: 2020. 02. 11. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 10:00 AM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours)
- UK: 02:00 AM to 08:00 AM (6 hours)

* Target: All countries

* Update contents: 
1. Valentine event is in progress. (2020.02.11 After regular inspection ~ 2020.03.10 Before Regular Inspection)
    ※ Please refer to the Valentine's Day Event Notice for more details.

2. February Arena / Infinity will end.

3. The NGC topping event ends and event items are deleted in a batch.
    ▶ Deleted Items: Golden Box, Golden Token

4. Leadership is replaced.

5. Server stabilization is in progress.

6. Other minor bugs have been fixed.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2020.02.07 01:58

[NOTICE] Spanish server failure notice (update)

Hello
Thank you for using ACEonline, and we would like to inform you about the Spanish server connection failure.

<Spanish server failure notice>

-We apologize to the members of our Spanish servers and will receive disability compensation during the following period.

- Contents: Game connection failure compensation
- Target: Spanish server
- reward: 100% Happy Hour Experience (2020.02.15 ~ 16)
             1-Day Membership (2020.02.15 ~ 16)

We apologize for any inconvenience this may cause to users using the UK server and we will do our best to ensure a smooth game experience.

Thank you.

2020.02.03 08:51

[NOTICE] Server maintenance on Fed. 04th. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Fed. 04th. 2020. 

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▣ For more details on the server maintenance 

* Date: 2020. 02. 04. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 6:00 AM (2 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 05:00 AM (2 hours)
- UK: 02:00 AM to 04:00 AM (2 hours)

* Target: All countries

* Update contents: 
1. Server Stabilization  
2. Arena Server Open (2020.02.04 ~ 02.10)

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2020.01.20 09:33

[NOTICE] Server maintenance on Jan. 21th. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Jan. 21th. 2020. 

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▣ For more details on the server maintenance 

* Date: 2020. 01. 21. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 8:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours)
- UK: 02:00 AM to 06:00 AM (4 hours)

* Target: All countries

* Update contents: 
1. Fixed a bug where golden box items were not used (event combination item)

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.
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