Hello, this is ACEonline.

Thank you so much for your interest in our ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

* ACEonline homepage (ar.masangsoft.com) → Click SUPPORT
  or
  MasangSoft homepage (http://global.masangsoft.com/ Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 * Please, write ①You Server ②Account name ③Character name *


[E-mail]

* Masangsoft email address: globalcs@masangsoft.com
   Please, write Aceonline on title and ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have inconvenience for playing Ace Online.

We will work harder to offer better service.

Thank you.

2018.05.08 09:09

[Announcement] No Server Maintenance on May 9th




Hello, this is Ace Online.

First of all, we would like to thank everyone for all your support.
There will be no server maintenance on May, 9th, 2018.

Please note this announcement and if you have any questions, please let us know.
Ace Online will always do our best to serve you.

Thank you.

2018.04.27 09:26

EUROPE DAY EVENT

Hello, 

Thank you for your interest in our game.

Let me introduce our EUROPE DAY EVENT! 

Please check these below events and get some luck! 


1.    Screenshot Event

-     Leave a screenshot or video(URL) with putting on your gold series armor!

We’ll give Below items (Hyper-protect card(1), Golden effect(1)) for 3 coolest screenshot or Video! 

5screenshot.png

-     Period : 1st ~ 15th, May 

-     How to participate?

1)    Put the gold series armor on and leave a ticket with screenshot or video URL in event period.

2)    Leave a ticket on “FORUM”.

3)    Please put [EUROPE DAY EVENT] on title.

4)    In text, please let us know about some information : 

character name, server.

-     The winning items will be given until 17th, May without any notice.


 2.    Strategy Point war. 

-     Period : 2nd, 5th, 6th, 9th, 12th, 13th , May (12~24h)

-     4 more strategy points will be added on every Saturday and Sunday in this period.

 

3.     Check the Attendance

-     Period : 1st ~ 15th, May

-     Get these items after play this game for one hour in event period!

5attendance.png

4.    Happy Hour Buff Event

-     Period : 1st ~ 15th, May 

5happyhour.png


 

5.    Armor of this Month

-     Period : 1st ~15th, May

-     “Armor of this month” effect will be applied on below armor for 30 days 

5armor.png



Thank you!! 



2018.04.27 09:20

[Announcement] Server maintenance on May. 2nd. 2018




Hello everyone.
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on May. 2nd. 2018.  
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
▣ For more details on the server maintenance 
 
* Date: 2018. 5. 2. (Wednesday)
 
* Maintenance Time 
 
- Turkey: 04:00 AM to 7:00 PM (3 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 05:00 AM (3 hours)
- UK: 01:00 AM to 04:00 AM (3 hours)
 
* Target: All countries
 
* Update contents: Server Stabilization.
 
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
               Please exit the game before the server maintenance for saving your data stably. 
 
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We’ll do our best to serve you better. 

Thank you.

2018.04.24 08:52

[Announcement] No Server Maintenance on April 25th



Hello, this is Ace Online.

First of all, we would like to thank everyone for all your support.
There will be no server maintenance on April, 25th, 2018.

Please note this announcement and if you have any questions, please let us know.
Ace Online will always do our best to serve you.

Thank you.

2018.04.17 09:19

[Announcement] Server maintenance on Apr. 17th. 2018



Hello everyone.
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Apre. 17th. 2018.  
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
▣ For more details on the server maintenance 
 
* Date: 2018. 4. 17. (Wednesday)
 
* Maintenance Time 
 
- Turkey: 04:00 AM to 7:00 PM (3 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 05:00 AM (3 hours)
- UK: 01:00 AM to 04:00 AM (3 hours)
 
* Target: All countries
 
* Update contents: Server Stabilization, Changing a chairman
 
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
               Please exit the game before the server maintenance for saving your data stably. 
 
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We’ll do our best to serve you better. 

Thank you.
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