Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2021.04.05 10:44

[NOTICE] Server maintenance on Apr. 06rd. 2021

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Apr. 06rd. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 04. 06. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 10:00 AM 10:30 AM (6 hours 30 min
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM 09:30 AM (6 hours 30 min)
- UK: 02:00 AM to 08:00 AM 08:30 AM (6 hours 30 min)

* Target: All countries

* Update contents: 
1. Leadership change is in progress.
2. The trace items of spring are all deleted. (Spring Festival Event Item)
3. Welcome to Pilon event in April. (Details on the event will be announced through a notice after regular inspection.)
4. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2021.03.29 10:00

[NOTICE] Server maintenance on Mar. 30rd. 2021

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Mar. 30rd. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 03. 30. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours)
- UK: 02:00 AM to 06:00 AM (4 hours)

* Target: All countries

* Update contents: 
1. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2021.03.22 09:37

[NOTICE] Server maintenance on Mar. 23rd. 2021

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Mar. 23rd. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 03. 23. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 07:00 AM (3 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 06:00 AM (3 hours)
- UK: 02:00 AM to 05:00 AM (3 hours)

* Target: All countries

* Update contents: 
1. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2021.03.15 09:59

[NOTICE] Server maintenance on Mar. 16rd. 2021

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Mar. 16rd. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 03. 16. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 07:00 AM (3 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 06:00 AM (3 hours)
- UK: 02:00 AM to 05:00 AM (3 hours)

* Target: All countries

* Update contents: 
1. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2021.03.08 10:10

[NOTICE] Server maintenance on Mar. 09rd. 2021

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Mar. 09rd. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 03. 09. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 07:00 AM (3 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 06:00 AM (3 hours)
- UK: 02:00 AM to 05:00 AM (3 hours)

* Target: All countries

* Update contents: 
1. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.
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