Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2020.11.16 09:29

[NOTICE] Server maintenance on Nov. 17th. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Nov. 17th. 2020

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▣ For more details on the server maintenance 

* Date: 2020. 11. 17. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 07:00 AM (3 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 06:00 AM (3 hours)
- UK: 02:00 AM to 05:00 AM (3 hours)

* Target: All countries

* Update contents: 
1. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2020.11.09 09:56

[NOTICE] Server maintenance on Nov. 10th. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Nov. 10th. 2020

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▣ For more details on the server maintenance 

* Date: 2020. 11. 10. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours)
- UK: 02:00 AM to 06:00 AM (4 hours)

* Target: All countries

* Update contents: 
1. The signcode is updated.
2. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2020.11.02 08:18

[NOTICE] Server maintenance on Nov. 03th. 2020

Hello everyone.

The update check for Nov. 03th. 2020  will not be carried out. 

Members shall refer to the instructions provided and hope that you will not be inconvenienced.

I'll be the ace online who always tries.

Thank you.

2020.10.27 08:30

[NOTICE] Regular maintenance open progress information

Hello. This is ACEonline.

Today's regular inspection was scheduled to open at 9 am, but the opening was delayed due to a cloud-related network access failure
Currently, the server is open and you can connect normally.

Once again, we apologize for any inconvenience this may cause to our members.

Thank you.

2020.10.27 07:04

[NOTICE] Notice of open delay for regular maintenance (update)

Hello. This is ACEonline.

Today's regular inspection was scheduled to open at 9 am, but the opening is delayed due to a cloud-related network access failure.

We apologize for any inconvenience this may cause to our members, and we will inform you through a notice after the normal opening.

[Scheduled opening time]
-Turkey : 11:30 PM
-Germany, Italy, France, Spain, Poland : 10:30 AM
-UK : 09:30 AM

Thank you.
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