Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2017.08.01 10:10

not regular inspection

Hi, The ACE online.

We really appreciate you for giving love to ACE Online,

date : 2017.08.02 (WED)

regular inspection is not progress.

Please refer to this guide(comment), we hope you no inconvenience about Ace Online play.

Ace Online is make to go along with users. always.

Thank you.

2017.07.28 08:46

Item payment compensation notice

dear,  Ace online.

I will inform you about the victory flag competition.

We apologize for any inconvenience this may have caused as the user compensation has been paid incorrectly in the competition.

※ Country: United Kingdom, Turkey

※ What to fix: the change card, super level up card that was paid in the competition battle of the victory system due to a system error.

If the item is mis-paid, the item will reissue again.

I apologize once again that the item payment compensation went wrong.

Thank you.

2017.07.27 06:03

progress on event

Thank you. Ace Online.

Thank you to the many members who love and love Ace Online.

Catch the Golden Cigars !! I will guide you through the follow up events.

Please refer to the following for details.

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◈ Event Period: From Thursday, July 26 to Thursday, August 9,

1. Arrangement of the korium exchanger

 kr.png

☞ A korium exchanger is placed in each city

☞ Combination of Victory Flags can be exchanged at the Korium Exchanger

☞ You can exchange one of the following items with the coin items.

   Ex) Replace three search kids with one piece of KORIUM


   

2. Victory flag added compensation

☞After the regular inspection on July 26, you can get the Combination Capsule per national flag.

3. Addition of Korium combination formula

 

☞ Korium piece

☞ Korium chloride

☞ Neutralized Korium



4. [Advanced weapon effects] Add Dolphin

 image991.png


☞ We sell [Dolphin with advanced weapon effect] for the limited time of the event


5. Other


☞ After the regular inspection on Aug. 9, korium exchanger, the flags of victory, korium pieces, korium chloride, neutralized korium, and korium combination will be removed in bulk

☞ After the regular inspection on Aug. 9 [Advanced Weapon Effect] Dolphin disappears from cache store.



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Thank you for your interest and enthusiasm in keeping Ace Online online,

We will make our best efforts to become Ace Online.


Thank you.


2017.07.26 14:32

Provisional inspection

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

2017, 7, 27  (Thursday) , please check relevant information regularly about running time

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▣ regular inspection guidance

* Date: 2017, 7, 27. (Thursday)

* Check the time
- UK : 00:00 ~ 00:10

* Target: UK

* Check the contents: Server Stabilzation

※ Note : check time can be shortened or extended depending on the work in progress,

                Before the check carried out to the stable data store

                Please access the game ends.

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we will always do our best for the best ace online.

Thank you

2017.07.25 08:49

About regular Inspection

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

2017, 7, 26  (Wednesday) , please check the relevant information regularly about running time

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▣ regular inspection guidance

* Date: 2017, 7, 26. (Wednesday)

* Check the time

- Turkey: 04:00 to 11:00 (7 hours) + 1 hour (Extended time)
- Germany, Italy, France, Spain, Poland: 03:00 to 10:00 (7 hours) + 1 hour (Extended time)
- UK: 02:00 to 09:00 (7 hours) + 1 hour (Extended time)

* Target: All countries

* Check the contents:  Server Stabilization, End of event 

※ Note : check time can be shortened or extended depending on the work in progress,

                Before the check carried out to the stable data store

                Please access the game ends.

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we will always do our best for the best ace online.

Thank you

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