Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2017.10.24 13:38

Halloween event! (Revise)

Hello,

This is ACEonlie.

We would like to express our sincere appreciation for your support and Halloween events for our members.

For details, please refer to the following.



<Halloween event progress guide>

- Event period: 2016.10.25 (Wed) - 2016.11.15 (Wed)

One! Halloween event map opening!





- Various monsters from LV.50 to LV100 will be summoned,

You can get various kinds of kits when you shoot down monsters.


- Boss Monsters When you destroy 'Stamper Peace', a raid monster, Halo Widow Monster appears,

Raid monsters will receive a different reward for each step.

(Higher levels will increase the value of the reward item.)


※ Precautions

- If you do not give 500 damage for more than 2 minutes, compensation will not be paid.



※ Halo Widow Reward Item

보상 표1.jpg




※ You can acquire various items when using Halo Widow Item.

※ etc

- The halo widow monster disappears when the time limit expires.

- Nuts and nets to hinder users when consuming HP will use this skill.

- Halo Widow is transformed into a nymph, larva, and adult each time it is destroyed.





※ Event two! Attendance event



- Users who access during the event will receive 1 candy and 1 witch gift box per account.


- Users who have accumulated cumulative time of 1 hour will receive one additional witch gift box.


Combination 1

Combination 2

result

4 candies (attendance items)

Super Item Capsule

7 candies (attendance items)

Priscilla Item Capsule


※ Precautions

- Candy items will be removed in bulk after the regular inspection on November 15th.




Event three! Add new armor, event armor


- The new armor collection is registered and sold in the armor collection capsule, and the Halloween armor series can be purchased at the WP shop.

- Raptor series and Halloween armor series will be added to the armor of this month.


raptor series.jpg

※ Sonic series are not be added yet. Sorry for the misunderstanding.


2. Halloween Armor Series



※ etc

- Halloween armor series will be excluded from WP shop after regular inspection on November 15




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I would like to thank ACE Online for their interest and enthusiasm,

We will make our best efforts to become the best ACE Online.


Thank you.



2017.10.24 05:56

About regular Inspection

Hello. Ace Online.

Thank you for big love of Ace Online.

October 25, 2017 (Wed) We will give you information about regular inspection.
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▣ Regular inspection guidance

* Date: 2017, 10, 25. (Wednesday)

* Check the time

- Turkey: 04:00 AM to 12:00 PM (8 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 11:00 AM (8 hours)
- UK: 02:00 AM to 10:00 AM (8 hours)

* Target: All countries

* Update contents: Halloween event progress, leadership replacement

※ Notice : Depending on the progress, the inspection time may be shortened or extended.

                 Prior to conducting a check for stable data storage,

                 Please end the game connection.

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We will do our best to become the best Ace Online.

Thank you.

2017.10.17 05:36

About regular Inspection

Hello,

Dear, Our ACE Online.

We really appreciate you giving love for ACE Online,

2017, 10, 18  (Wednesday) , Please check the relevant information regularly about running time,

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▣ Regular inspection guidance

* Date: 2017, 10, 18. (Wednesday)

* Check the time

- Turkey: 04:00 AM to 11:00 PM (7 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 10:00 AM (7 hours)
- UK: 02:00 AM to 09:00 AM (7 hours)

* Target: All countries

* Check the contents: Ending the Beer Festival Event Monster Drop Item, Delete the October fest event map

※ Notice : check time can be shortened or extended depending on the work in progress,

               Before the check carried out to the stable data store

               Please access the game ends.

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We will do our best for the Best Ace Online.

Thank you

2017.10.10 13:55

About regular Inspection

Hi, Dear, Our ACE Online.

We really appreciate you giving love for ACE Online,

2017, 10, 11  (Wednesday) , Please check the relevant information regularly about running time,

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▣ Regular inspection guidance

* Date: 2017, 10, 11. (Wednesday)

* Check the time

- Turkey: 04:00 AM to 10:00 PM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours)
- UK: 02:00 AM to 08:00 AM (6 hours)

* Target: All countries

* Check the contents: Server Stabilization

※ Notice : check time can be shortened or extended depending on the work in progress,

               Before the check carried out to the stable data store

               Please access the game ends.

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We will do our best for the Best Ace Online.

Thank you

2017.09.28 09:07

About regular Inspection

Dear, Our Ace Online.
 
Thank you for your love of Ace Online.
 
September 28, 2017 We will inform you about temporary inspection.
 
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▣ Temporary inspection contents
 
※ Rock nest bug fixed
 
※ The contents of the update are subject to change without prior notice.

* Check the time

- Turkey: 12:30 AM to 1:30 PM (1 hours) 
- Germany, Italy, France, Spain, Poland: 11:30 AM to 12:30 PM (1 hours)
- UK: 10:30 AM to 11:30 AM (1 hours)
 
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I apologize to you for the inconvenience of using the game due to the temporary inspection.

We will be able to complete the inspection as soon as possible, thank you for your understanding.

Thank you.
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