Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2017.08.13 03:46

NOTICE

dear, our  The ACE online.

We really appreciate you for giving love to ACE Online,

date : 2017.08.16 (WED)

regular inspection is not progress.

Please refer to this guide(comment), we hope you no inconvenience about Ace Online play.

Ace Online is make to go along with users. always.

Thank you.

2017.08.11 04:49

Competition Final result

Good day, Ace Online.


Thank you very much for all those who love Ace Online,


We will guide you to the final result of the competition before the competition.


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※  Competition Final result







Thank you for your interest and enthusiasm in keeping Best Ace Online,

 

We will make our best efforts to become Best Ace Online.

 

Thank you for your affection for Ace Online.





2017.08.08 08:28

About regular Inspection

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

2017, 8, 9  (Wednesday) , please check the relevant information regularly about running time

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▣ regular inspection guidance

* Date: 2017, 8, 9. (Wednesday)

* Check the time

- Turkey: 04:00 AM to 12:00 PM (8 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 11:00 AM (8 hour)
- UK: 02:00 AM to 10:00 AM (8 hours)

* Target: All countries

* Check the contents:  Server Stabilization, End of event, Korium Exchanger, Korium, Flag of Victory will be deleted, 
                              Ending the sales of Dolphin effect

Notice : check time can be shortened or extended depending on the work in progress,

               Before the check carried out to the stable data store

               Please access the game ends.

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we will do our best for the best ace online.

Thank you

2017.08.01 10:10

not regular inspection

Hi, The ACE online.

We really appreciate you for giving love to ACE Online,

date : 2017.08.02 (WED)

regular inspection is not progress.

Please refer to this guide(comment), we hope you no inconvenience about Ace Online play.

Ace Online is make to go along with users. always.

Thank you.

2017.07.28 08:46

Item payment compensation notice

dear,  Ace online.

I will inform you about the victory flag competition.

We apologize for any inconvenience this may have caused as the user compensation has been paid incorrectly in the competition.

※ Country: United Kingdom, Turkey

※ What to fix: the change card, super level up card that was paid in the competition battle of the victory system due to a system error.

If the item is mis-paid, the item will reissue again.

I apologize once again that the item payment compensation went wrong.

Thank you.

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