Hello, this is ACEonline.

Thank you so much for your interest in our ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

* ACEonline homepage (ar.masangsoft.com) → Click SUPPORT
  or
  MasangSoft homepage (http://global.masangsoft.com/ Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 * Please, write ①You Server ②Account name ③Character name *


[E-mail]

* Masangsoft email address: globalcs@masangsoft.com
   Please, write Aceonline on title and ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have inconvenience for playing Ace Online.

We will work harder to offer better service.

Thank you.

2017.01.17 08:49

About regular Inspection

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

January 18 , 2017 (Wednesday) , please check the relevant information regularly.


━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ regular inspection guidance

* Date: January 18, 2017 (Wednesday)

* Check the time

- Turkey: 5:00 to 11:00 (6 hours)
- Germany, Italy, France, Spain, Poland: 3:00 to 9:00 (6 hours)
- UK: 2:00 to 8:00 (6 hours)



* Target: All countries

* Check the contents: Change 'leadership', server stabilization


※ Note : check time can be shortened or extended depending on the work in progress,

                Before the check carried out to the stable data store

                Please access the game ends.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

we will always try to ACE Online.

Thank you

2017.01.17 08:14

Temporary cache-related billing system error

dear, Ace Online.

Due to the network operation of the payment system, an anomaly occurs temporarily in the event cache and payment,

Thank you for your understanding.

With more sophisticated patches and systems,

we will become best ace online.

Thank you so much

2017.01.06 02:15

not regular inspection.

Hi, The ACE Online.

We really appreciate you for giving love to ACE Online,
 
January 11, 2017 (WED) 

regular inspection is not progress.

Please refer to this guide, We hope you no inconvenience about Ace Online play.

Ace Online is make to go along with users. always.

Thank you.

2017.01.03 08:37

About Emergency Inspection

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

January 4 , 2017 (Wednesday) , please check the relevant information regularly.


━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ regular inspection guidance

* Date: January 4, 2017 (Wednesday)

* Check the time

- Turkey: 5:00 to 11:00 (6 hours)
- Germany, Italy, France, Spain, Poland: 3:00 to 9:00 (6 hours)
- UK: 2:00 to 8:00 (6 hours)




* Target: All countries

* Check the contents: Christmas event end patch, Server & System Stabilization


※ Note : check time can be shortened or extended depending on the work in progress,

                Before the check carried out to the stable data store

                Please access the game ends.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

we will always try to best about 'ACE Online.'

Thank you

2017.01.03 01:23

About Emergency Inspection

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

January 3 , 2017 (Tuesday) , please check the relevant information regularly.


━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ regular inspection guidance

* Date: January 3, 2017 (Tuesday)

* Check the time

- Turkey: 4:30 to 6:30 (2 hours)
- Germany, Italy, France, Spain, Poland: pm 2:30 to am 4:30 (2 hours)
- UK: pm 7:30 to 9:30 (2 hours)



* Target: All countries

* Check the contents: Cache Store is closed for a while due to system error. Payment System.


※ Note : check time can be shortened or extended depending on the work in progress,

                Before the check carried out to the stable data store

                Please access the game ends.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

we will always try to ACE Online.

Thank you
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