Hello, this is ACEonline.

Thank you so much for your interest in our ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

* ACEonline homepage (ar.masangsoft.com) → Click SUPPORT
  or
  MasangSoft homepage (http://global.masangsoft.com/ Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 * Please, write ①You Server ②Account name ③Character name *


[E-mail]

* Masangsoft email address: globalcs@masangsoft.com
   Please, write Aceonline on title and ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have inconvenience for playing Ace Online.

We will work harder to offer better service.

Thank you.

2016.11.08 09:14

Regular Inspection(Halloween event End, leadership change)

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

November 9, 2016 (Wednesday.), please check the relevant information regularly.


━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ regular inspection guidance

* Date: November 9, 2016 (Wednesday.)

* Check the time
- Turkey: 05:00 to 12:00 (7 hours)
- Germany, Italy, France, Spain, Poland: 3:00 to 10:00 (7 hours)
- UK: 02:00 to 9:00 (7 hours)

* Target: All countries

* Check the contents: Halloween event End,  leadership change


※ Note : check time can be shortened or extended depending on the work in progress,

                Before the check carried out to the stable data store

                Please access the game ends.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

we will always try to ACE Online.

Thank you

2016.10.26 11:01

About contour Issue (armor collection recovery was complete)

Hi ACE ONLINE.

After the game Forge transferred to our Account Masang Soft,

Some will guide you about the phenomenon armor collection does not apply.

-------------------------------------------------- ----------

Due to data loss caused by missing information in the game Forge,

About some problems, you do your armor collection is not applicable:

contact the Game Forge side did not apply during today's regular check progress.

As a result, Recovery is complete.

Dear members. for any inconvenience to the game playing, very sorry,

Also if you have other problems, please feel free to contact us and we will be guided OK.


-------------------------------------------------- ----------

Ace Online is make to go along with the user.


Thank you.

2016.10.26 07:26

Regular Inspection (Extension Notice: About running time)

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

October 26, 2016 (Wednesday.), please check the relevant information regularly.


━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━



▣ regular inspection guidance

* Date: October 26, 2016 (Wednesday.)

* Check the time 
- Turkey: 12:00 to 13:00 (1 hour)
- Germany, Italy, France, Spain, Poland: 11:00 to 12:00 (1 hour)
- UK: 10:00 to 11:00 (1 hour)

* Target: All countries

* Check the contents: Replacing system &Server Stabilization &Halloween Event progress)


※ Note : check time can be shortened or extended depending on the work in progress,

                Before the check carried out to the stable data store

                Please access the game ends.


━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

we will always try to ACE Online.

Thank you

2016.10.25 08:20

Regular Inspection (System Stabilization&Halloween Event progress)

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

October 26, 2016 (Wednesday.), please check the relevant information regularly.


━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ regular inspection guidance

* Date: October 26, 2016 (Wednesday.)

* Check the time 
- Turkey: 05:00 to 11:00 (6 hours)
- Germany, Italy, France, Spain, Poland: 4:00 to 10:00 (6 hours)
- UK: 03:00 to 9:00 (6 hours)

* Target: All countries

* Check the contents: Replacing system &Server Stabilization &Halloween Event progress)


※ Note : check time can be shortened or extended depending on the work in progress,

                Before the check carried out to the stable data store

                Please access the game ends.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

we will always do our best for the best ace online.

Thank you

2016.10.20 14:18

Guide about the issue.

Good Day. Ace Online.

After this Account Transfer of our Masang Soft to the game Forge,

※Guide about the issue.※

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[Issue Details]

Some user's  your armor collection has not been applied in the game Forge from data.

About this issue content, It is being checked at Ace Online development team.

Please note.

For the inconvenience game play, we terribly sorry.

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we will always do our best for the best ace online.
 
Thank you.
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