Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2017.10.24 05:56

About regular Inspection

Hello. Ace Online.

Thank you for big love of Ace Online.

October 25, 2017 (Wed) We will give you information about regular inspection.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ Regular inspection guidance

* Date: 2017, 10, 25. (Wednesday)

* Check the time

- Turkey: 04:00 AM to 12:00 PM (8 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 11:00 AM (8 hours)
- UK: 02:00 AM to 10:00 AM (8 hours)

* Target: All countries

* Update contents: Halloween event progress, leadership replacement

※ Notice : Depending on the progress, the inspection time may be shortened or extended.

                 Prior to conducting a check for stable data storage,

                 Please end the game connection.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

We will do our best to become the best Ace Online.

Thank you.

2017.10.17 05:36

About regular Inspection

Hello,

Dear, Our ACE Online.

We really appreciate you giving love for ACE Online,

2017, 10, 18  (Wednesday) , Please check the relevant information regularly about running time,

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ Regular inspection guidance

* Date: 2017, 10, 18. (Wednesday)

* Check the time

- Turkey: 04:00 AM to 11:00 PM (7 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 10:00 AM (7 hours)
- UK: 02:00 AM to 09:00 AM (7 hours)

* Target: All countries

* Check the contents: Ending the Beer Festival Event Monster Drop Item, Delete the October fest event map

※ Notice : check time can be shortened or extended depending on the work in progress,

               Before the check carried out to the stable data store

               Please access the game ends.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

We will do our best for the Best Ace Online.

Thank you

2017.10.10 13:55

About regular Inspection

Hi, Dear, Our ACE Online.

We really appreciate you giving love for ACE Online,

2017, 10, 11  (Wednesday) , Please check the relevant information regularly about running time,

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ Regular inspection guidance

* Date: 2017, 10, 11. (Wednesday)

* Check the time

- Turkey: 04:00 AM to 10:00 PM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours)
- UK: 02:00 AM to 08:00 AM (6 hours)

* Target: All countries

* Check the contents: Server Stabilization

※ Notice : check time can be shortened or extended depending on the work in progress,

               Before the check carried out to the stable data store

               Please access the game ends.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

We will do our best for the Best Ace Online.

Thank you

2017.09.28 09:07

About regular Inspection

Dear, Our Ace Online.
 
Thank you for your love of Ace Online.
 
September 28, 2017 We will inform you about temporary inspection.
 
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
▣ Temporary inspection contents
 
※ Rock nest bug fixed
 
※ The contents of the update are subject to change without prior notice.

* Check the time

- Turkey: 12:30 AM to 1:30 PM (1 hours) 
- Germany, Italy, France, Spain, Poland: 11:30 AM to 12:30 PM (1 hours)
- UK: 10:30 AM to 11:30 AM (1 hours)
 
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

I apologize to you for the inconvenience of using the game due to the temporary inspection.

We will be able to complete the inspection as soon as possible, thank you for your understanding.

Thank you.

2017.09.26 11:46

Special contents! Nest of lock point battle!

Dear, Our Ace Online.
 
New contents [Rock nest base point] will be updated,
 
We will guide you through the updated content.
 
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
 ▶ How to proceed
 
<Upper part of Rock nest>
 락의둥지상층부.png

<Nest middle layer of Rock (BCU, ANI)>
 중층부_2.png
 
    - The Rock Nest Stronghold is conducted in three places: Rock nest upper layer, Rock nest middle layer (BCU), and Rock nest middle layer (ANI).
    - Rock nest upper layer: 1 neutral point created
    - Rock nest middle layer (BCU): Creates one BCU point
    - Rock nest layer (ANI): Generate 1 ANI point
    - The forces that destroy or destroy the opposing power points win.
    - All users can only attack neutral points and not attack points
    - Destroying a neutral point reduces HP of opponent's power points
    - A missile-type monster [pointbuster] is summoned where there are power points of the forces that destroyed neutral points
    - If one point continues to destroy a neutral point, the point buster will be overlaid.
    - Point Buster attacks the points of the forces that destroyed the neutral points.
 
      pointbuster.png

1) W / L Result
      ① The forces that destroyed the opposing power points first will win.
      ② At the end of the time limit, the power of many HP of the point wins.
      ③ If you have 100% HP points, you will not receive compensation.

2) Compensation payment method
      ① Reward is given to victorious forces.
      ② The defeated forces receive less compensation than the victorious forces.
      ③ If the physical strength ratio of the points is the same, a small amount of compensation will be awarded.
      ④ If it ends with a timeout, you decide win / lose according to each power point HP.
      ⑤ The user receiving the compensation is limited to the users in the ongoing map.

3Payment compensation

Judgment

Payment compensation

Membership Registration

Victory

1000WP

2000WP

Defeat

600WP

1200WP

tie

300WP

600WP

  • The items will be deleted after the event ends.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
Thank you for your interest and enthusiasm toward Ace Online,
 
I would like to ask you a lot of attention to new contents [Rock nest base point].
 
We will make our best efforts to become Best Ace Online.
 
Thank you.
×