Hello, this is ACEonline.

Thank you so much for your interest in our ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

* ACEonline homepage (ar.masangsoft.com) → Click SUPPORT
  or
  MasangSoft homepage (http://global.masangsoft.com/ Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 * Please, write ①You Server ②Account name ③Character name *


[E-mail]

* Masangsoft email address: globalcs@masangsoft.com
   Please, write Aceonline on title and ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have inconvenience for playing Ace Online.

We will work harder to offer better service.

Thank you.

2017.01.03 08:37

About Emergency Inspection

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

January 4 , 2017 (Wednesday) , please check the relevant information regularly.


━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ regular inspection guidance

* Date: January 4, 2017 (Wednesday)

* Check the time

- Turkey: 5:00 to 11:00 (6 hours)
- Germany, Italy, France, Spain, Poland: 3:00 to 9:00 (6 hours)
- UK: 2:00 to 8:00 (6 hours)




* Target: All countries

* Check the contents: Christmas event end patch, Server & System Stabilization


※ Note : check time can be shortened or extended depending on the work in progress,

                Before the check carried out to the stable data store

                Please access the game ends.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

we will always try to best about 'ACE Online.'

Thank you

2017.01.03 01:23

About Emergency Inspection

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

January 3 , 2017 (Tuesday) , please check the relevant information regularly.


━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ regular inspection guidance

* Date: January 3, 2017 (Tuesday)

* Check the time

- Turkey: 4:30 to 6:30 (2 hours)
- Germany, Italy, France, Spain, Poland: pm 2:30 to am 4:30 (2 hours)
- UK: pm 7:30 to 9:30 (2 hours)



* Target: All countries

* Check the contents: Cache Store is closed for a while due to system error. Payment System.


※ Note : check time can be shortened or extended depending on the work in progress,

                Before the check carried out to the stable data store

                Please access the game ends.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

we will always try to ACE Online.

Thank you

2017.01.02 09:41

About Emergency Inspection

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

January 2 , 2017 (Monday) , please check the relevant information regularly.


━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ regular inspection guidance

* Date: January 2, 2017 (Monday)

* Check the time

- Turkey: 12:45 to 1:45 (1 hours)
- Germany, Italy, France, Spain, Poland: pm 10:45 to am 11:45 (1 hours)
- UK: pm 3:45 to 4:45 (1 hours)



* Target: All countries

* Check the contents: Cache Store is closed for a while due to system error.


※ Note : check time can be shortened or extended depending on the work in progress,

                Before the check carried out to the stable data store

                Please access the game ends.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

we will always try to ACE Online.

Thank you

2017.01.02 05:45

[Temporary cache issues]

Hi, the Ace Online.


Currently, some cache charging and cache does not work

We confirmed that it is occurring.


We are asking our payment service provider to confirm this. about Temporary cache issues

We will be able to remind you as soon as this part is complete.


Please note that payment may not be available temporarily,

There is no problem with game play.for any inconvenience to the game playing , very sorry


Thank you.


2016.12.27 06:52

not regular inspection.

Hi, The ACE Online.

We really appreciate you for giving love to ACE Online,
 
December 28, 2016 (WED) 

regular inspection is not progress.

Please refer to this guide, We hope you no inconvenience about Ace Online play.

Ace Online is make to go along with users. always.

Thank you.
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