Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2021.01.18 02:59

[NOTICE] Information on IT server access failure and compensation

Hello, this is Ace Online.
On January 18, 2021, we will inform you about problems with access to IT server games.
 
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During game use, unexpected IT server game access failure
The game was not connected smoothly, and you can access the game normally.

-Server normalization time: January 18, 2021, about 03:10 am

[Reward Information]
① Membership item payment
-Payment period: 2021.01.23 ~ 2021.01.31
-Payment item: 2 days membership
-It is paid once per account when connecting to the Italian server during the compensation period.

② Happy hour event
-Duration: 2021.01.29 ~ 2021.01.31
-100% experience event progress

※ Only IT servers apply.
 
We apologize for any inconvenience caused to our members regarding the game access failure phenomenon, and we will do our best to ensure a smooth service.
 
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ACEonline will always strive.

Thank you.

2021.01.15 10:13

[NOTICE] Compensation for UK server access failure in January

Hello. This is ACEonline.
We will inform you of the payment of compensation for the last UK server failure.

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[Information on payment of UK server failure compensation]
① Membership item payment
-Payment period: 2021.01.23 ~ 2021.01.31
-Payment item: 5 days membership
-Payment is made once per account when connecting to the UK server during the payment period.

② Happy hour event
-Duration: 2021.01.26 ~ 2021.01.31
-100% experience event progress

※ Only UK servers apply.

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Once again, we would like to apologize to our members for the connection failure.

Thank you.

2021.01.04 10:01

[NOTICE] Server maintenance on Jan. 05th. 2021

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Jan. 05th. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 01. 05. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 07:00 AM (3 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 06:00 AM (3 hours)
- UK: 02:00 AM to 05:00 AM (3 hours)

* Target: All countries

* Update contents: 
1. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2021.01.04 01:27

[NOTICE] Guide to UK Server Faults and Normalization

Hello, everyone.

This is to inform you of a problem with the connection to the UK server.

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An unexpected British server connection failure has identified a poor connection to the game on the UK server.

Currently, the British server connection failure has been corrected and can be used normally, so please refer to this and use it.

Members who use the UK server will be notified after discussing the compensation for the disability compensation.

I apologize to the members of the UK server for the inconvenience of using the game, and I will do my best to ensure smooth service.

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I'll always try my best to become an ACEonline.

Thank you.

2020.12.29 00:19

[NOTICE] Server maintenance on Dec. 29th. 2020

Hello everyone.

The update check for Dec. 29th. 2020  will not be carried out. 

Members shall refer to the instructions provided and hope that you will not be inconvenienced.

I'll be the ace online who always tries.

Thank you.
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