Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2021.10.11 11:05

[NOTICE] Server maintenance on Oct. 12rd. 2021

Hello everyone.  

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Oct. 12rd. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 10. 12. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 10:00 AM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours) 
- UK: 02:00 AM to 08:00 AM (6 hours) 

* Target: All countries

* Update contents: 
1. Halloween event is in progress.
2. Other bugs are fixed.
3. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We'll do our best to serve you better.

Thank you.

2021.10.04 12:14

[NOTICE] Server maintenance on Oct. 05rd. 2021

Hello everyone.  

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Oct. 05rd. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 10. 05. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 8:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 

* Target: All countries

* Update contents: 
1. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We'll do our best to serve you better.

Thank you.

2021.09.29 09:43

[NOTICE] Server maintenance on Sept. 30rd. 2021

Hello everyone.  

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Sept. 30rd. 2021

---------------------------------------------------------------------------------

▣ For more details on the server maintenance 

* Date: 2021. 09. 30. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 8:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 

* Target: All countries

* Update contents: 
1. Leadership change is in progress.
2. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We'll do our best to serve you better.

Thank you.

2021.09.27 10:10

[NOTICE] Notice of this week's regular inspection schedule change

Hello. This is ACEonline.
We would like to inform you about changes to the regular inspection schedule this week.

The regular inspection scheduled to be held on September 28 this week will be held on September 30.

In other words, there will be no regular inspection on September 28, but please note that it will be held on September 30.

※ The leadership change will also take place on September 30th.

We will become ACEonline that always strives.
 
thank you.

2021.09.17 08:44

[NOTICE] Server maintenance on Sept. 21rd. 2021

Hello. This is ACEonline.
 We sincerely thank everyone who loves ACEonline.

The update maintenance scheduled for September 21, 2021 (Tuesday) will not be carried out.

We hope that members will not experience any inconvenience by referring to the information provided, and we will always be ACEonline.

※ In the case of a membership event currently in progress, the 2nd week reward will be paid until 24:00 on September 20th, and the 3rd week reward will be paid from 00:00 on September 21st.

thank you.
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