Hello, this is ACEonline.

Thank you so much for your interest in our ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

* ACEonline homepage (ar.masangsoft.com) → Click SUPPORT
  or
  MasangSoft homepage (http://global.masangsoft.com/ Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 * Please, write ①You Server ②Account name ③Character name *


[E-mail]

* Masangsoft email address: globalcs@masangsoft.com
   Please, write Aceonline on title and ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have inconvenience for playing Ace Online.

We will work harder to offer better service.

Thank you.

2018.05.29 09:09

[Announcement] Server maintenance on May. 30th. 2018


Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on May. 30th. 2018.  
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ For more details on the server maintenance 

* Date: 2018. 5. 30. (Wednesday)

* Maintenance Time 

- Turkey: 04:00 AM to 7:00 PM (3 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 05:00 AM (3 hours)
- UK: 01:00 AM to 04:00 AM (3 hours)

* Target: All countries

* Update contents: xigncode upgrade regarding windows 10

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We’ll do our best to serve you better.

Thank you.

2018.05.23 06:25

German server's influence error.

Hello, everyone. 
Here is a information regarding german server's influence error. 

Because of today's server error, all the influences of german server were initialized, so we couldn't make leadership in this week. 
We're very sorry for this inconvenience caused and we will proceed to make a leadership in further maintenance. 
Once again, we apologize that you've experienced this problem.

Thank you for your interest in our game every time. 



2018.05.18 09:59

Revised Privacy Policy

Hello everyone, 

We have some information for you. 

According to GDPR, we added several article to our Privacy Policy. 

Please take below added article into refernece.

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ADDED POLICY 


14. Duty of Notification regarding Policy Change

When any contents of the current Privacy Policy are added, deleted or modified, we shall give notice at least 7 days prior to the enforcement of the revised version, by displaying the modifications on ‘Notice’ at the Homepage website.

• Notification date: 18th  of May, 2018

• Enforcement date: 25th  of May, 2018


15. GDPR

   General Data Protection Regulation(GDPR) enters into force in the EU.   The GDPR aims primarily to give individuals control over their personal data and simplify the regulatory environment for businesses by unifying the laws within the EU. When the GDPR takes effect, it is directly binding and applicable in all EU countries.

   The GDPR affects all EU customers, as well as companies located in the EU. As Masangsoft has members who are located in the EU, we want to make sure that it provides all players with the rights that the GDPR introduces, e.g., we will inform you about how we are using your data in detail in our new version of the Privacy Policy, we will provide you with the copy of your personal data or delete your account (together with the personal data about you) upon your request.

  If you are playing from outside of the EU, then besides the GDPR, we also respect the rights granted to you with regard to your personal data under the applicable laws. At the same time, we also provide you with the rights that the GDPR stipulates. It is your choice to which extent you want to exercise them, and the rights do not create any additional obligations for you.  

   Also, you will be able to object to the processing of your personal data. You will be able to express your objections by submitting a ticket HERE  and we will pass it to the competent department for proper reaction.


 An updated version of Privacy Policy takes effect on May 25, 2018.

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Thank you. 

2018.05.18 09:38

Announcement] Server maintenance on May. 23rd. 2018

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on May. 23rd. 2018.  
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ For more details on the server maintenance 

* Date: 2018. 5. 23. (Wednesday)

* Maintenance Time 

- Turkey: 04:00 AM to 8:00 PM (4 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 06:00 AM (4 hours)
- UK: 01:00 AM to 05:00 AM (4 hours)

* Target: All countries

* Update contents: Server Stabilization, Changing a chairman

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We’ll do our best to serve you better.

Thank you.

2018.05.15 08:55

[Announcement] Server maintenance on May. 16th. 2018


Hello everyone.
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on May. 16th. 2018.  
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
▣ For more details on the server maintenance 
 
* Date: 2018. 5. 16. (Wednesday)
 
* Maintenance Time 
 
- Turkey: 04:00 AM to 7:00 PM (3 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 05:00 AM (3 hours)
- UK: 01:00 AM to 04:00 AM (3 hours)
 
* Target: All countries
 
* Update contents: Server Stabilization.
 
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
               Please exit the game before the server maintenance for saving your data stably. 
 
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We’ll do our best to serve you better. 

Thank you.
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