Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2018.01.30 09:31

[Announcement] No Server Maintenance on January 31st

Hello, this is Ace Online. 

First of all, we would like to thank everyone for all your support.
There will be no server maintenance on January. 31st. 2018.

Please note this announcement and if you have any questions, please let us know.
Ace Online will always do our best to serve you.

Thank you.

2018.01.23 09:22

[Announcement] Server maintenance on Jan. 24th. 2018

Hello everyone.
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Jan. 24th. 2018.  
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▣ For more details on the server maintenance 
 
* Date: 2018. 01. 24. (Wednesday)
 
* Maintenance Time 
 
- Turkey: 04:00 AM to 10:00 PM (6 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 08:00 AM (6 hours)
- UK: 01:00 AM to 07:00 AM (6 hours)
 
* Target: All countries
 
* Update contents: Server Stabilization
 
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
               Please exit the game before the server maintenance for saving your data stably. 
 
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We’ll do our best to serve you better. 

Thank you.

2018.01.16 07:26

[Announcement] Server maintenance on Jan. 17th. 2018

Hello everyone.
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Jan. 17th. 2018.  
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▣ For more details on the server maintenance 
 
* Date: 2018. 01. 17. (Wednesday)
 
* Maintenance Time 
 
- Turkey: 04:00 AM to 8:00 PM (4 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 06:00 AM (4 hours)
- UK: 01:00 AM to 05:00 AM (4 hours)
 
* Target: All countries
 
* Update contents: Server Stabilization
 
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
               Please exit the game before the server maintenance for saving your data stably. 
 
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We’ll do our best to serve you better. 

Thank you.

2018.01.09 08:30

[Announcement] No Server Maintenance on January 10th

Hello, this is Ace Online. 


First of all, we would like to thank everyone for all your support.
There will be no server maintenance on January. 10th. 2018.


Please note this announcement and if you have any questions, please let us know.
Ace Online will always do our best to serve you.

Thank you.

2018.01.05 01:58

[NOTICE] Temporary stop giving some support items for new users

Hello everyone.
Thank you so much for your interest in our ACEOnline. 
We will stop giving some support items for new users. 
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* Temporary ceasing items : MEMBERSHIP(5 DAYS) (LEVEL 10-70)

* Date : 5th. JAN. 2018

* Reason : There are some systemic errors in the membership system. We will stop giving membership before fixing the error.
              Sorry for inconveniences. We will fix this error as soon as possible.

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We’ll do our best.
Thank you.
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