Hello, this is ACEonline.

Thank you so much for your interest in our ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

* ACEonline homepage (ar.masangsoft.com) → Click SUPPORT
  or
  MasangSoft homepage (http://global.masangsoft.com/ Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 * Please, write ①You Server ②Account name ③Character name *


[E-mail]

* Masangsoft email address: globalcs@masangsoft.com
   Please, write Aceonline on title and ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have inconvenience for playing Ace Online.

We will work harder to offer better service.

Thank you.

2017.09.20 05:41

About electing Ace Online UK leadership.

Hello.

Dear, Our Ace Online.

We will notify you about electing Ace Online UK leadership.

If you have any members who want to be a leader, please contact us by one-on-one inquiry and we will be selected for the next inspection.

Thank you

2017.09.19 05:17

About regular Inspection

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

2017, 9, 20  (Wednesday) , Please check the relevant information regularly about running time,

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ Regular inspection guidance

* Date: 2017, 9, 20. (Wednesday)

* Check the time

- Turkey: 04:00 AM to 12:00 PM (8 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 11:00 AM (8 hours)
- UK: 02:00 AM to 10:00 AM (8 hours)

* Target: All countries

* Check the contents:  Server Stabilization, Initialize the leadership.

※ Notice : check time can be shortened or extended depending on the work in progress,

               Before the check carried out to the stable data store

               Please access the game ends.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

We will do our best for the Best Ace Online.

Thank you

2017.09.12 09:22

About regular Inspection

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

2017, 9, 13  (Wednesday) , Please check the relevant information regularly about running time

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ Regular inspection guidance

* Date: 2017, 9, 13. (Wednesday)

* Check the time

- Turkey: 04:00 AM to 8:00 PM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 7:00 AM (4 hour)
- UK: 02:00 AM to 6:00 AM (4 hours)

* Target: All countries

* Check the contents:  Server Stabilization, Initialize the leadership

※ Notice : check time can be shortened or extended depending on the work in progress,

               Before the check carried out to the stable data store

               Please access the game ends.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

We will do our best for the Best Ace Online.

Thank you

2017.09.12 09:02

About leadership election schedule.

Good day.

dear, Ace Online.

We will notify you about the Ace Online leadership election schedule.

Regarding the leadership election schedule, leadership elections are postponed one week due to errors in the leadership election schedule.

- Registration: 9. 13 ~ 9. 15
- Vote: 9. 16 ~ 9. 18
- Elections: 9. 19

※ From September 13th to 20th, until the regular inspection, we will proceed without the leader.

We apologize for any inconvenience this may cause you.

Thank you

2017.09.05 05:49

About regular Inspection (revision)

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

2017, 9, 6  (Wednesday) , please check the relevant information regularly about running time

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ regular inspection guidance

* Date: 2017, 9, 6. (Wednesday)

* Check the time

- Turkey: 04:00 AM to 13:00 (9 hours) 10:00 AM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 12:00 AM (9 hours) 9:00 AM (6 hours)
- UK: 02:00 AM to 11:00 AM (9 hours) 8:00 AM (6 hours)

* Early Sever Open 

* Target: All countries

* Check the contents:  End of 1st anniversary event, Upgrade patches, Server stabilization

※ Notice : check time can be shortened or extended depending on the work in progress,

               Before the check carried out to the stable data store

               Please access the game ends.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

we will do our best for the best ace online.

Thank you
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