Hello, this is ACEonline.

Thank you so much for your interest in our ACEonline

This is a guide for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

* ACEonline homepage (ar.masangsoft.com) → Click SUPPORT
  or
  MasangSoft homepage (http://global.masangsoft.com/ Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 * Please, write ①You Server ②Account name ③Character name *


[E-mail]

* Masangsoft email address: globalcs@masangsoft.com
   Please, write Aceonline on title and ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have inconvenience for playing Ace Online.

We will work harder to offer better service.

Thank you.

2016.09.20 09:22

Sever stabilize (Regular inspection)

Hi, The ACE Online.

We really appreciate you giving big love for ACE Online,

September 21, 2016 (WED.), please check the relevant information regularly.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ regular inspection guidance

* Date: September 21, 2016 (WED.)

* Check the time 
- Turkey: 06:00 to 11:00 (5 hours)
- Germany, Italy, France, Spain, Poland: 5:00 to 10:00 (5 hours)
- UK: 04:00 to 9:00 (5 hours)


* Target: All countries

* Check the contents: For Server stabilization

 
※ Note:    check time can be shortened or extended depending on the work in progress,

              Before the check carried out to the stable data store

              Please access the game ends.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

we will always try to ACE Online.

Thank you

2016.09.09 09:21

not regular inspection

Hi, The ACE Online.
 

We really appreciate you for giving love to ACE Online,
 

September 15-16, 2016 (WED) 

regular inspection is not progress.
 

Please refer to this guide, We hope you no inconvenience about Ace Online play.
 

I will always try for best ACE Online.
 

Thank you.

2016.09.07 10:35

Regular inspection guidance (again)

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

September 08, 2016 (Thursday.), please check the relevant information regularly.


━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ regular inspection guidance

* Date: September 08, 2016 (Thursday.)

* Check the time 
- Turkey:  02:00 to 02:30 (30 minutes)
- Germany: 01:00 to 01:30 (30 minutes)

* Target: 2 countries

* Check the contents: Server stabilization


※ Note:      check time can be shortened or extended depending on the work in progress,

              Before the check carried out to the stable data store

              Please access the game ends.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

we will always try to ACE Online.

Thank you

2016.09.06 10:05

ACE Online regular inspection running time

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

September 07, 2016 (Wed.), please check the relevant information regularly.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ regular inspection guidance

* Date: September 07, 2016 (Wed.)

* Check the time 
- Turkey: 06:00 to 11:00 (5 hours)
- Germany, Italy, France, Spain, Poland: 5:00 to 10:00 (5 hours)
- UK: 04:00 to 9:00 (5 hours)

* check time (regular inspection ) is running more. 
Turkey: 11:00 ~ 11:40 (40 minutes)
Germany, Italy, France, Spain, Poland: 10:00~10:40 (40 minutes)
- UK: 9:00~9:40 (40 minutes)


* Target: All countries

* Check the contents: For Server stabilization

 
※ Note:      check time can be shortened or extended depending on the work in progress,

              Before the check carried out to the stable data store

              Please access the game ends.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

we will always try to ACE Online.

Thank you

2016.09.01 09:42

Account Transfer and Error Solution

Hi, Ace Online.


Thank you for visiting the homepage Masang Soft ACE Online.

Because there are many inquiries, We will explain about Account Transfer error Solution.

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:


First, we'll explain about Account Transfer information.

※ Illustrative.
Game Forge Italy Account -> Italy Masang Soft Ace Online Account (transfer only)
Game Forge Polish Account -> Masang Soft Ace online UK Account ( impossible Transfer)
What you create a new account without account transfer can be started to all seven countries. Refer to our ACE Online Europe Homepage.(ar.masangsoft.com)                  
★Integrated accounts are you can create on the Page from ar.masangsoft.com. Click 'Sign Up' to Create a Unified Account!★
:--->Please create Integrated Masang Soft Account. 


Users who have not yet been transferred to Account(or error), please refer to the best post.

::https://ar.masangsoft.com/index.php?mid=AOEU_FORUM&category=390960&act=dispForumContent&page=6&document_srl=396597&cpage=1

: Ace Online is make to go along with users. always.


※ Account Transfer error Solution

 'We couldn't find the game.100' is an error when there is no the Country Game Account. 
The account is transferred to the same country account as integrated Masang Soft account. (It is not to be moved between countries.)
★Integrated accounts are you can create on the Page from ar.masangsoft.com. Click 'Sign Up' to Create a Unified Account.★-->Please Create integrated Masang Soft Account.

1. If the 103 error is an error that occurs when you click the button to start the game before the Account Transfer ,
This account is not transferred properly if you run the game before the Account Transfer.
Please create a New Account to Account Transfer

2. If you came out of the 200 error code it is a workaround.
Click 'CHARGE CASH' at Ace online homepage. Please proceed with the Account Transfer in that state.

Also,

*101 error is the error code when the game comes out (※run※) before Accounts have been already connected.
*102 error occurs because of the Account Login before the Transfer.
**Create one your web Account, Please re-transfer process with Game Forge Account.


Please note.

Thank you for your big love for Ace Online.

Thank you.
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