Hello, this is ACEonline.
Thank you so much for your interest in ACEonline
This is a guidance for how to contact with ACEOnline customer service.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
[SUPPORT PAGE]
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
or
MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button
and then
Click WRITE button → Choose ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
※ Please, write ①Your Server ②Account name ③Character name
[E-mail]
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
We will try to offer better services to our Aceonline users.
Thank you.
2020.02.17 09:02
[NOTICE] No Server maintenance on Fed. 18st. 2020
Hello everyone.
The update check for Fed 18, 2020 will not be carried out.
Members shall refer to the instructions provided and hope that you will not be inconvenienced.
I'll be the ace online who always tries.
Thank you.
2020.02.11 02:52
[NOTICE] Valentine's Event Progress Guides
Hello. ACEonline.
Thank you very much for using ACEonline, and we have an event for the upcoming Valentine's Day.
Please see below for details.
-------------------------------------------------- -------------------------------------------------- ------------------------------
<Valentine's Event>
★ Event period: 2020.02.11 After regular inspection ~ 2020.03.10 Before regular inspection
★ event content
1. Collect a piece of chocolate
• During the event, you can hunt field monsters to obtain chocolate letters L, O, V and E to combine chocolates.
• If you log in for more than 1 hour every day during the event, you will receive 1 fantastic cacao bean.
• You can make various items using chocolate and fantasy cacao beans!
• SP is restored when using Chocolate Item.
• Combination Items
• If you use Valentine's Day Chocolate, you have a low chance of obtaining one of the following items.
※ Precautions
• L, O, V, E letters, fantasy cacao beans and Valentine's Day chocolate will be deleted after regular inspection on March 10.
• Chocolate items will be deleted after regular inspection on June 11th
• All event items are paid once per account
<Additional Node War Event>
★ Event period: 2020.02.11 After regular inspection ~ 2020.03.10 Before regular inspection
★ Every Saturday and Sunday will generate additional stronghold than before.
※ Event contents may change without prior notice.
-------------------------------------------------- -------------------------------------------------- ------------------------------
Thank you for your interest and passion for ACEonline and we will do our best to be ACEonline.
Thank you.
2020.02.10 09:13
[NOTICE] Server maintenance on Fed. 11th. 2020
Hello everyone.
Thank you so much for your interest in our ACEOnline.
There will be server maintenance on Fed. 11th. 2020.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
▣ For more details on the server maintenance
* Date: 2020. 02. 11. (Tuesday)
* Maintenance Time
- Turkey: 04:00 AM to 10:00 AM (6 hours)
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours)
- UK: 02:00 AM to 08:00 AM (6 hours)
* Target: All countries
* Update contents:
1. Valentine event is in progress. (2020.02.11 After regular inspection ~ 2020.03.10 Before Regular Inspection)
※ Please refer to the Valentine's Day Event Notice for more details.
2. February Arena / Infinity will end.
3. The NGC topping event ends and event items are deleted in a batch.
▶ Deleted Items: Golden Box, Golden Token
4. Leadership is replaced.
5. Server stabilization is in progress.
6. Other minor bugs have been fixed.
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
Please exit the game before the server maintenance for saving your data stably.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We’ll do our best to serve you better.
Thank you.
2020.02.07 01:58
[NOTICE] Spanish server failure notice (update)
Hello
Thank you for using ACEonline, and we would like to inform you about the Spanish server connection failure.
<Spanish server failure notice>
-We apologize to the members of our Spanish servers and will receive disability compensation during the following period.
- Contents: Game connection failure compensation
- Target: Spanish server
- reward: 100% Happy Hour Experience (2020.02.15 ~ 16)
1-Day Membership (2020.02.15 ~ 16)
We apologize for any inconvenience this may cause to users using the UK server and we will do our best to ensure a smooth game experience.
Thank you.
2020.02.03 08:51
[NOTICE] Server maintenance on Fed. 04th. 2020
Hello everyone.
Thank you so much for your interest in our ACEOnline.
There will be server maintenance on Fed. 04th. 2020.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
▣ For more details on the server maintenance
* Date: 2020. 02. 04. (Tuesday)
* Maintenance Time
- Turkey: 04:00 AM to 6:00 AM (2 hours)
- Germany, Italy, France, Spain, Poland: 03:00 AM to 05:00 AM (2 hours)
- UK: 02:00 AM to 04:00 AM (2 hours)
* Target: All countries
* Update contents:
1. Server Stabilization
2. Arena Server Open (2020.02.04 ~ 02.10)
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
Please exit the game before the server maintenance for saving your data stably.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We’ll do our best to serve you better.
Thank you.