Hello, this is ACEonline.

Thank you so much for your interest in our ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

* ACEonline homepage (ar.masangsoft.com) → Click SUPPORT
  or
  MasangSoft homepage (http://global.masangsoft.com/ Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 * Please, write ①You Server ②Account name ③Character name *


[E-mail]

* Masangsoft email address: globalcs@masangsoft.com
   Please, write Aceonline on title and ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have inconvenience for playing Ace Online.

We will work harder to offer better service.

Thank you.

2018.09.18 09:57

[Announcement] Server maintenance on SEP. 19th. 2018

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on SEP. 19th. 2018.  
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ For more details on the server maintenance 

* Date: 2018. 9. 19. (Wednesday)

* Maintenance Time 

- Turkey: 04:00 AM to 7:00 PM (3 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 05:00 AM (3 hours)
- UK: 01:00 AM to 04:00 AM (3 hours)

* Target: All countries

* Update contents: Server Stabilization

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation. Please exit the game before the server maintenance for saving your data stably. 

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We’ll do our best to serve you better.

Thank you.

2018.09.11 08:34

[Announcement] No Server Maintenance on September, 12th

Hello, this is Ace Online.

First of all, we would like to thank everyone for all your support.
There will be no server maintenance on September, 12th, 2018.

Please note this announcement and if you have any questions, please let us know.
Ace Online will always do our best to serve you.

Thank you.

2018.09.04 06:38

[Announcement] Server maintenance on SEP. 5th. 2018

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on SEP. 5th. 2018.  
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ For more details on the server maintenance 

* Date: 2018. 9. 5. (Wednesday)

* Maintenance Time 

- Turkey: 04:00 AM to 7:00 PM (3 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 05:00 AM (3 hours)
- UK: 01:00 AM to 04:00 AM (3 hours)

* Target: All countries

* Update contents: Server Stabilization, Changing a chairman

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We’ll do our best to serve you better.

Thank you.

2018.08.30 02:29

Fascinating Autumn Festival (September's event)(revised)


Hello, everyone!

Autumn is coming and we prepared special event for September!
Let's participate the event and get some luck!



1. Thanks For Autumn!
9purchase.png

- We will give you THANK-YOU GIFT when you purchase over 100,000M coin in event period.

- THANK-YOU GIFT list :

2 Hyper protect cards, Hyper option card set, Red sword(10H), [Mark] Magic circle or [Mark] Black wing

- Aggregation period : 9/1(00:00)~9/30(23:59)

- We will contact you if you charge the coins over 100,000 until 10/2 via in-game message or e-mail,

then please let us know which character do you want to receive the items until 10/9.

We will give you the items on 10/10, after maintenance.


This gift will be given only once per account and if you don’t contact us until 10/9, we will give you the items as below priority.

- most highest level in your account

- If the all character’s level are same, the higher EXP character will receive.

- If the EXP is same, recently log-in character will receive.

- ** If you refund the coin after event, the event item will withdraw, too.  



2. Happy hour event on weekend!


9happyhour.png


3. Strategy Point war

-1st, 7th, 8th, 14th

- On these days, there will be 4~6 more points.

9strategy.png


4.  Check the attendance for one fascinating autumn!

- After 1 hour from your log-in, you will get these attendance reward!

- Period : 9/1~9/21

- On every Thursdays and Fridays, you can get items with just log-in!

- 9/1~9/7 : You will get 1 extra Random mini capsule

- 9/8~9/14 : You will get 1 extra recovery kit capsule!    

9attendance.png


      5. Armor of this month

- Armor effect will be applied on this month

99armor.png

Thank you!


2018.08.28 09:45

[Announcement] No Server Maintenance on August, 29th

Hello, this is Ace Online.

First of all, we would like to thank everyone for all your support.
There will be no server maintenance on August, 29th, 2018.

Please note this announcement and if you have any questions, please let us know.
Ace Online will always do our best to serve you.

Thank you.
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