Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2020.07.06 08:58

[NOTICE] Server maintenance on July. 07st. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on July. 07st. 2020

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▣ For more details on the server maintenance 

* Date: 2020. 07. 07. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 07:00 AM (3 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 06:00 AM (3 hours)
- UK: 02:00 AM to 05:00 AM (3 hours)

* Target: All countries

* Update contents: 
1. Infinity and Arena are open. (Progress time: 2020.07.07 After regular inspection ~ 2020.07.14 Before regular inspection)

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2020.06.29 01:54

[NOTICE] Server maintenance on June. 30st. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on June. 30st. 2020

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▣ For more details on the server maintenance 

* Date: 2020. 06. 30. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 07:00 AM (3 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 06:00 AM (3 hours)
- UK: 02:00 AM to 05:00 AM (3 hours)

* Target: All countries

* Update contents: 
1. Server Stabilization
2. Leadership replacement is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2020.06.22 14:36

[NOTICE] Server maintenance on June. 23st. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on June. 23st. 2020

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▣ For more details on the server maintenance 

* Date: 2020. 06. 23. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 07:00 AM (3 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 06:00 AM (3 hours)
- UK: 02:00 AM to 05:00 AM (3 hours)

* Target: All countries

* Update contents: 
1. Server Stabilization
2. Chocolate items that are reward items for Valentine's Day events will be deleted.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2020.06.18 05:20

[Notice] Emergency Server Inspection Progress  

Good morning. ACE Online.

We sincerely thank all of you who love ACE Online,
and we will guide you through the emergency server inspection on Thursday, June 18, 2020.
 
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▣ Emergency Server Inspection Guide

* Date: June 18, 2020 (Thursday)

* Inspection time
-Turkey: 09:00 AM to 11:00 AM (2 hours)
-Germany, Italy, France, Spain, Poland: 08:00 AM to 10:00 AM (2 hours)
-UK: 07:00 AM to 09:00 AM (2 hours)

* Target: All servers

* Inspection contents

1. Event bug fix progress

※ Precautions
The inspection time may be shortened or extended depending on the progress of the work, and for stable data storage, please close the game connection before conducting the inspection.
 
Again, we apologize for any inconvenience caused by the emergency server check.
 

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ACE Online will always strive.
Thank you.

2020.06.16 05:44

[NOTICE] Event in June

Hello. Aceonline.
We sincerely thank all of you for using AceOnline and the June event will be held.
We look forward to your involvement.

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1. Event duration
-After regular inspection on June 16, 2020 ~ before regular inspection on July 14

2. Event Story
-In the process of confinement of raptors and chrysium for the purpose of biological experiments at NGC, a'molok virus' was created.
NGC is a biological weapon that begins to spray the molloc virus-infected chrysium and craptors across the planet Philon.
When the Philon ecosystem is in danger of being destroyed, BCU forces and ANI forces collaborate unusually to fight monsters. The leaders of the two forces provide “healing herbs” to keep the pilots from becoming infected. Healing herbs and ion particles can be used to craft a'kit', a recovery item that helps combat. When defeating a monster, you will receive a ‘Sign of a White Coat’. Collect the White Coat's Tokens to combine health and hygiene items to aid in combat.
If you succeed in eradicating an infected monster during the event, you will receive a special reward.

3. Shoot down the affected monster
① If you hunt monsters in the field, there is a chance that an infected monster will appear!
② When shooting down an infected monster, a white robe will be dropped.
③ The white coat can be exchanged for health and hygiene items.

<Combination item>
- Mask: SP 250 will be restored.
- Cleanser: Energy 1400, Shield 2700 will be restored.
- Latex gloves: DP recovery rate is increased by 50%, HP recovery rate is increased by 20%.
- Quarantine Goggles: DP recovery rate is increased by 100%, HP recovery rate is increased by 30%.

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4. Collect healing herbs

- Healing herbs are paid every day for game access. (Pay per account every day.)
- If you access the game for more than 60 minutes, 50 healing herbs will be provided.
- If you access the game for more than 120 minutes, 100 healing herbs will be provided.
- If you access the game for more than 150 minutes, 150 healing herbs will be provided.
- If you access the game for more than 180 minutes, 200 healing herbs will be provided.

- You can combine items such as kits items from the factory using healing herbs.

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※ etc
    (1) All event items are paid once per account
    (2) After the event is over, the white placard will be deleted collectively.
    (3) For other event inquiries, please submit through [1:1 Inquiries]
    (4) Event contents are subject to change without prior notice

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Thank you for your interest and enthusiasm for Ace Online and we will do our best to make Ace Online the best we can.

Thank you.
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