Hello, this is ACEonline.
Thank you so much for your interest in ACEonline
This is a guidance for how to contact with ACEOnline customer service.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
[SUPPORT PAGE]
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
or
MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button
and then
Click WRITE button → Choose ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
※ Please, write ①Your Server ②Account name ③Character name
[E-mail]
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
We will try to offer better services to our Aceonline users.
Thank you.
2021.02.09 06:29
[NOTICE] Catch Me If You Can EVENT
2021.02.08 08:43
[NOTICE] Server maintenance on Feb. 09th. 2021
Hello everyone.
Thank you so much for your interest in our ACEOnline.
There will be server maintenance on Feb. 09th. 2021
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
▣ For more details on the server maintenance
* Date: 2021. 02. 09. (Tuesday)
* Maintenance Time
- Turkey: 04:00 AM to 10:00 AM (6 hours)
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours)
- UK: 02:00 AM to 08:00 AM (6 hours)
* Target: All countries
* Update contents:
1. Christmas event ends
2. The Catch Me If You Can event is in progress.
(Details can be confirmed through event notice after regular inspection.)
3. Server stabilization is in progress.
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
Please exit the game before the server maintenance for saving your data stably.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We’ll do our best to serve you better.
Thank you.
2021.02.01 09:37
[NOTICE] Server maintenance on Feb. 02th. 2021
Hello everyone.
Thank you so much for your interest in our ACEOnline.
There will be server maintenance on Feb. 02th. 2021
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
▣ For more details on the server maintenance
* Date: 2021. 02. 02. (Tuesday)
* Maintenance Time
- Turkey: 04:00 AM to 08:00 AM (4 hours)
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours)
- UK: 02:00 AM to 06:00 AM (4 hours)
* Target: All countries
* Update contents:
1. Signcode update is in progress.
2. Server stabilization is in progress.
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
Please exit the game before the server maintenance for saving your data stably.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We’ll do our best to serve you better.
Thank you.
2021.01.25 10:02
[NOTICE] Server maintenance on Jan. 26th. 2021
Hello everyone.
Thank you so much for your interest in our ACEOnline.
There will be server maintenance on Jan. 26th. 2021
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
▣ For more details on the server maintenance
* Date: 2021. 01. 26. (Tuesday)
* Maintenance Time
- Turkey: 04:00 AM to 07:00 AM (3 hours)
- Germany, Italy, France, Spain, Poland: 03:00 AM to 06:00 AM (3 hours)
- UK: 02:00 AM to 05:00 AM (3 hours)
* Target: All countries
* Update contents:
1. Leadership change is in progress.
2. Server stabilization is in progress.
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
Please exit the game before the server maintenance for saving your data stably.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We’ll do our best to serve you better.
Thank you.
2021.01.18 08:44
[NOTICE] Server maintenance on Jan. 19th. 2021
Hello everyone.
Thank you so much for your interest in our ACEOnline.
There will be server maintenance on Jan. 19th. 2021
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
▣ For more details on the server maintenance
* Date: 2021. 01. 19. (Tuesday)
* Maintenance Time
- Turkey: 04:00 AM to 08:00 AM (4 hours)
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours)
- UK: 02:00 AM to 06:00 AM (4 hours)
* Target: All countries
* Update contents:
1. Sign code update is in progress.
2. Server stabilization is in progress.
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
Please exit the game before the server maintenance for saving your data stably.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We’ll do our best to serve you better.
Thank you.