Hello, this is ACEonline.
Thank you so much for your interest in our ACEonline
This is a guidance for how to contact with ACEOnline customer service.
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[SUPPORT PAGE]
* ACEonline homepage (ar.masangsoft.com) → Click SUPPORT
or
MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button
and then
Click WRITE button → Choose ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
* Please, write ①You Server ②Account name ③Character name *
[E-mail]
* Masangsoft email address: globalcs@masangsoft.com
Please, write Aceonline on title and ①Your Server ②Account name ③Character name in the e-mail.
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Please see the above information, I hope you do not have inconvenience for playing Ace Online.
We will work harder to offer better service.
Thank you.
2019.01.29 05:34
[Announcement] Server maintenance on Jan. 30th. 2019
Hello everyone.
Thank you so much for your interest in our ACEOnline.
There will be server maintenance on Jan. 30th. 2019.
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▣ For more details on the server maintenance
* Date: 2019. 1. 30. (Wednesday)
* Maintenance Time
- Turkey: 04:00 AM to 06:00 PM (2 hours)
- Germany, Italy, France, Spain, Poland: 02:00 AM to 04:00 AM (2 hours)
- UK: 01:00 AM to 03:00 AM (2 hours)
* Target: All countries
* Update contents: Server stabilization
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
Please exit the game before the server maintenance for saving your data stably.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We’ll do our best to serve you better.
Thank you.
2019.01.22 03:06
[Announcement] Server maintenance on Jan. 23rd. 2019
Hello everyone.
Thank you so much for your interest in our ACEOnline.
There will be server maintenance on Jan. 23rd. 2019.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
▣ For more details on the server maintenance
* Date: 2019. 1. 23. (Wednesday)
* Maintenance Time
- Turkey: 04:00 AM to 7:00 PM (3 hours)
- Germany, Italy, France, Spain, Poland: 02:00 AM to 05:00 AM (3 hours)
- UK: 01:00 AM to 04:00 AM (3 hours)
* Target: All countries
* Update contents: Server Stabilization, Changing a chairman
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
Please exit the game before the server maintenance for saving your data stably.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We’ll do our best to serve you better.
Thank you.
2019.01.16 03:13
[Announcement] Server maintenance on Jan. 16th. 2019
Hello everyone.
Thank you so much for your interest in our ACEOnline.
There will be server maintenance on Jan. 16th. 2019.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
▣ For more details on the server maintenance
* Date: 2019. 1. 16. (Wednesday)
* Maintenance Time
- Turkey: 04:00 AM to 06:00 PM (2 hours)
- Germany, Italy, France, Spain, Poland: 02:00 AM to 04:00 AM (2 hours)
- UK: 01:00 AM to 03:00 AM (2 hours)
* Target: All countries
* Update contents: Server stabilization
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
Please exit the game before the server maintenance for saving your data stably.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We’ll do our best to serve you better.
Thank you.
2018.12.28 01:19
[Announcement] Server maintenance on Jan. 2nd. 2019
Hello everyone.
Thank you so much for your interest in our ACEOnline.
There will be server maintenance on Jan. 2nd. 2019.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
▣ For more details on the server maintenance
* Date: 2019. 1. 2. (Wednesday)
* Maintenance Time
- Turkey: 04:00 AM to 09:00 PM (5 hours)
- Germany, Italy, France, Spain, Poland: 02:00 AM to 07:00 AM (5 hours)
- UK: 01:00 AM to 06:00 AM (5 hours)
* Target: All countries
* Update contents: Ending Christmas event
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
Please exit the game before the server maintenance for saving your data stably.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We’ll do our best to serve you better.
Thank you.
2018.12.21 00:54
[Announcement] No Server Maintenance on December, 26th
Hello, this is Ace Online.
First of all, we would like to thank everyone for all your support.
There will be no server maintenance on December, 26th, 2018.
Please note this announcement and if you have any questions, please let us know.
Ace Online will always do our best to serve you.
Thank you.