Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2020.09.07 05:17

[NOTICE] Server maintenance on Sept. 08th. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Sept. 08th. 2020

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▣ For more details on the server maintenance 

* Date: 2020. 09. 08. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 07:00 AM (3 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 06:00 AM (3 hours)
- UK: 02:00 AM to 05:00 AM (3 hours)

* Target: All countries

* Update contents: 
1. Leader election

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2020.09.07 05:14

[NOTICE] Server maintenance on Sept. 01st. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Sept. 01st. 2020

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▣ For more details on the server maintenance 

* Date: 2020. 09. 01. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 09:00 AM (5 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 08:00 AM (5 hours)
- UK: 02:00 AM to 07:00 AM (5 hours)

* Target: All countries

* Update contents: 
1. September event 
   (details will be released after regular maintenance)

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2020.09.01 05:52

[NOTICE] Hunt NGC monsters! Event progress information

Hello. Ace is online.

We sincerely thank you for using ACEonline, and hunt NGC monsters!! We have organized an event.

Please refer to the following for details.

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1. Find the infiltrating NGC gas!!

◙ Period: September 01, after regular maintenance-September 28

• After regular maintenance, if you hunt monsters on the field, monsters of the NGC forces will appear with a certain probability!

• When hunting event monsters, you can get kit-like items and WP prefix/suffix option cards.


2. Happy Hour Event!

◙ Period: September 01 ~ September 29

• Happy Hour event will be held during the event!

- Sunday  : SP recovery rate increased by 20%
- Monday : 10% discount at SPI stores
- Tuesday : WP acquisition amount increased by 10%
- Wednesday : 10% increase in light hitch
- Thursday : 10% discount at WP Store
- Friday : HP recovery rate increased by 50%
- Saturday : DP recovery rate increased by 50%


3. Attendance check event

◙ Period: September 01 ~ September 23

• Event items are paid when connected for more than 1 hour

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4. Notes

-Event items are paid only once per account
-For other event related inquiries, please submit through [1:1 Inquiry]
-Event contents are subject to change without prior notice

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We would like to express our gratitude for the interest and passion of our members who care for Ace Online, and we will do our best to become Ace Online.

Thank you.

2020.08.31 10:07

[NOTICE] Server maintenance on Sept. 01st. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Sept. 01st. 2020

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▣ For more details on the server maintenance 

* Date: 2020. 09. 01. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 09:00 AM (5 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 08:00 AM (5 hours)
- UK: 02:00 AM to 07:00 AM (5 hours)

* Target: All countries

* Update contents: 
1. September event 
   (details will be released after regular maintenance)

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2020.08.24 09:11

[NOTICE] Server maintenance on Aug. 25st. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Aug. 25st. 2020

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▣ For more details on the server maintenance 

* Date: 2020. 08. 25. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 07:00 AM (3 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 06:00 AM (3 hours)
- UK: 02:00 AM to 05:00 AM (3 hours)

* Target: All countries

* Update contents: 
1. Server Stabilization

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.
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