Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2020.01.06 06:33

[NOTICE] Server maintenance on Jan. 07th. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Jan. 07th. 2020. 
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▣ For more details on the server maintenance 

* Date: 2020. 01. 07. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 6:00 AM (2 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 05:00 AM (2 hours)
- UK: 02:00 AM to 04:00 AM (2 hours)

* Target: All countries

* Update contents: Changing Leader, Server Stabilization  

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2019.12.31 02:45

[NOTICE] January 2020 Arena / Infinity Schedule

Hello. Ace online.
This is a guide to the Arena / Infinity Schedule for January 2020.
Please refer to the following notice for details.

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<January 2020 Arena / Infinity Schedule>

-Date: 2020.01.06 ~ 2020.01.12
-Contents: Arena / Infinity Schedule

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Thank you for your interest and passion for Ace Online, and we will do our best to make Ace Online.

Thank you.

2019.12.30 09:58

[NOTICE] Server maintenance on Dec. 31. 2019

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Dec. 31th. 2019. 
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▣ For more details on the server maintenance 

* Date: 2019. 12. 31. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 6:00 AM (2 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 05:00 AM (2 hours)
- UK: 02:00 AM to 04:00 AM (2 hours)

* Target: All countries

* Update contents: Server Stabilization  

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2019.12.23 09:41

[NOTICE] No Server maintenance on Dec. 24st. 2019.

Hello everyone.

The update check for Dec 24, 2019 will not be carried out.

Members shall refer to the instructions provided and hope that you will not be inconvenienced.

I'll be the ace online who always tries.

Thank you.

2019.12.18 10:24

[NOTICE] December GM Event

Hello everyone.
Thank you very much for using ACEonline for the year 2019, and we will be guiding you to the GM event in December.
See below for more information.

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1. Happy Hour Events

◙ Period: Dec. 19, 2019 to Jan. 9, 2020

• Happy hours apply during the event.
- Monday: 50% increase in DP recovery
- Tuesday: Item drop rate increased by 10%.
- Wednesday: 10% Off WP Stores
- Thursday: 30% increase in SP recovery
- Friday: 10 percent increase in chance of Inchant
- Saturday: 50% increase in HP/DP recovery
- Sunday: 10% increase in drawer option drop rate

• Friday Mini Events
- 5 eye crystal boxes (recovery kits) will be provided if the window fails every Friday!


2. Daily attendance check event

◙ Period: Dec. 19, 2019 to Jan. 1, 2020

• Attendance check items will be given if you attend more than 1 hour every day!

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3. Happy Christmas Event

◙ On December 25th (number), if you log on for more than an hour, you will receive [Red Gift Box]!

• The red gift box gives random probability of a flower or a male song.
• An additional 30% Happy Hour experience is available for Christmas.



4. Additional GeoFree Events

◙ Period: Dec. 19, 2019 to Jan. 9, 2020 (12-24)

• Four additional hubs are created during the event.


5. Year-end Burning Event

• Year-end experience burn events will take place!
• One Hyper-Level-Up Card (500% Experience 2 Hours) is available on January 1, 2020 for more than an hour) or more!
• Six additional hubs will be created daily from December 30 to January 2 (Thursday)


※ Notes

• All event items are paid once per account
• Please contact [1:1] for other event related inquiries.
• Event content may be changed without notice

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Thank you for your interest and passion for ACEonline.
I will try to be ACEonline that does my best.

Thank you.
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