Hello, this is ACEonline.
Thank you so much for your interest in ACEonline
This is a guidance for how to contact with ACEOnline customer service.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
[SUPPORT PAGE]
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
or
MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button
and then
Click WRITE button → Choose ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
※ Please, write ①Your Server ②Account name ③Character name
[E-mail]
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
We will try to offer better services to our Aceonline users.
Thank you.
2020.11.09 09:56
[NOTICE] Server maintenance on Nov. 10th. 2020
Hello everyone.
Thank you so much for your interest in our ACEOnline.
There will be server maintenance on Nov. 10th. 2020
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
▣ For more details on the server maintenance
* Date: 2020. 11. 10. (Tuesday)
* Maintenance Time
- Turkey: 04:00 AM to 08:00 AM (4 hours)
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours)
- UK: 02:00 AM to 06:00 AM (4 hours)
* Target: All countries
* Update contents:
1. The signcode is updated.
2. Server stabilization is in progress.
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
Please exit the game before the server maintenance for saving your data stably.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We’ll do our best to serve you better.
Thank you.
2020.11.02 08:18
[NOTICE] Server maintenance on Nov. 03th. 2020
Hello everyone.
The update check for Nov. 03th. 2020 will not be carried out.
Members shall refer to the instructions provided and hope that you will not be inconvenienced.
I'll be the ace online who always tries.
Thank you.
2020.10.27 08:30
[NOTICE] Regular maintenance open progress information
Hello. This is ACEonline.
Today's regular inspection was scheduled to open at 9 am, but the opening was delayed due to a cloud-related network access failure
Currently, the server is open and you can connect normally.
Once again, we apologize for any inconvenience this may cause to our members.
Thank you.
2020.10.27 07:04
[NOTICE] Notice of open delay for regular maintenance (update)
Hello. This is ACEonline.
Today's regular inspection was scheduled to open at 9 am, but the opening is delayed due to a cloud-related network access failure.
We apologize for any inconvenience this may cause to our members, and we will inform you through a notice after the normal opening.
[Scheduled opening time]
-Turkey : 11:30 PM
-Germany, Italy, France, Spain, Poland : 10:30 AM
-UK : 09:30 AM
Thank you.
2020.10.27 06:46
[NOTICE] 2020 Halloween event information
Hello. This is ACEonline.
We sincerely thank the members who love and care for Ace Online, and we organized the 2020 Halloween event.
The details of the event are as follows.
-------------------------------------------------------------------------------------------------------------------
1. Halloween map open!
◙ Period: After maintenance on October 27 ~ Before maintenance on November 24
• You can enter the Halloween map through the warp gate of each city
• A total of 3 channels are available on the Halloween Map.
• Normal monsters in the event map drop recovery kits.
2. Catch the Hollow Widow!
• Defeating [Stump Piece] appearing in all channels of the Halloween map will summon [Halo Widow]
-Boss Monster [Stump Piece]
• When you defeat the Hallo Widow, the stronger Hallo Widow is summoned and the stronger the reward, the higher the reward.
• Halo Widow (Pharmaceutical) → Halo Widow (larva) → Halo Widow (Adult)
• When receiving certain damage, Hallowidow summons Nating
• After the time limit, the halowidow disappears
-Raid Monster [Halo Widow (Adult)]
[Item: Bat Candy]
- Dropped from Halo Widow
- Randomly acquire one of Halloween Weapon Box/Computer Random Box/Monster Transformation Card Capsule/C-Class SP Recovery Kit
[Item: Hallibo]
- Drop from halowidow (larva)
- Randomly acquire one of the Super Option Card Set/Angel's Protection/Computer Random Box/B-Class SP Recovery Kit
[Item: Pumpkin Basket]
- Dropped from Halo Widow (Adult)
- Randomly acquire one of the Hyper Option Card Set/5 Enchant Destruction Prevention Card/1 Hyper Weapon Capsule/A-Class SP Recovery Kit
3. Other
- Event contents are subject to change without prior notice
-------------------------------------------------------------------------------------------------------------------
We sincerely thank you for your interest and passion for Ace Online, and we will do our best to become Ace Online.
Thank you.