Hello, this is ACEonline.
Thank you so much for your interest in ACEonline
This is a guidance for how to contact with ACEOnline customer service.
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[SUPPORT PAGE]
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
or
MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button
and then
Click WRITE button → Choose ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
※ Please, write ①Your Server ②Account name ③Character name
[E-mail]
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
We will try to offer better services to our Aceonline users.
Thank you.
2019.10.25 09:13
[NOTICE] November GM Event (update)
Hello, this is ACEonline.
Thank you for your support to ACEonline.
Let me show you about the GM event in November.
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(1) Membership event in November
- Period : 2019.10.31 ~ 2019.11.27
- Target : Pilot in use of membership services
- If you log on for more than 1 hour per week, you will receive an event item.
- Event items are only given once a week
(2) Membership event in November
- Period : 2019.10.31 ~ 2019.11.27
- Happy hour is applied during the event period
(3) Additional strategy point war
- Period : 2019.10.31 ~ 2019.11.27
- 4 more strategy points will be added on event days
(4) Attendance check event!
- If you log on for more than an hour every day, you will receive an item!
(5) Armor Event in November!
- Period: Nov. 1 to Nov. 30
- During the event, this month's armor effect will take effect for 30 days.
- Amer of the Month : Snow Veil, Crystal Binder, Pearl Defender, Steel Guarder
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Thank you for your interest and passion for ACEonline.
I will try to be ACEonline that does my best.
Thank you.
2019.10.21 06:32
[NOTICE] Server maintenance on Oct. 22. 2019
Hello everyone.
Thank you so much for your interest in our ACEOnline.
There will be server maintenance on Oct. 22th. 2019.
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▣ For more details on the server maintenance
* Date: 2019. 10. 22. (Tuesday)
* Maintenance Time
- Turkey: 04:00 AM to 6:00 AM (2 hours)
- Germany, Italy, France, Spain, Poland: 03:00 AM to 05:00 AM (2 hours)
- UK: 02:00 AM to 04:00 AM (2 hours)
* Target: All countries
* Update contents: Server Stabilization
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
Please exit the game before the server maintenance for saving your data stably.
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We’ll do our best to serve you better.
Thank you.
2019.10.14 06:47
[NOTICE] No Server maintenance on Oct. 15st. 2019.
Hello everyone.
The update check for October 15, 2019 will not be carried out.
Members shall refer to the instructions provided and hope that you will not be inconvenienced.
I'll be the ace online who always tries.
Thank you.
2019.10.10 08:33
[NOTICE] Rewards for UK Server Access Fault
Hello, I'm Aceonline team.
Here's a reward for a connection failure with a UK server.
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<Compensation Contents>
1) Compensation payment
- Payment date: 2019.10.11 (Fri) to 2019.10.18 (Fri)
- Server : UK
- Content: Membership is paid 5days during the payment period.
Dear Members about last weekend's server failure in England,
I am very sorry for the inconvenience you have caused me to use the game.
I'll do my best to prevent a failure.
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Again, I'm very sorry to inconvenience you in using the game.
Thank you.
2019.10.08 01:01
[NOTICE] Server maintenance on Oct. 08. 2019
Hello everyone.
Thank you so much for your interest in our ACEOnline.
There will be server maintenance on Oct. 08th. 2019.
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▣ For more details on the server maintenance
* Date: 2019. 10. 08. (Tuesday)
* Maintenance Time
- Turkey: 04:00 AM to 6:00 AM (2 hours)
- Germany, Italy, France, Spain, Poland: 02:00 AM to 04:00 AM (2 hours)
- UK: 01:00 AM to 03:00 AM (2 hours)
* Target: All countries
* Update contents: Server Stabilization
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
Please exit the game before the server maintenance for saving your data stably.
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We’ll do our best to serve you better.
Thank you.