Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2020.12.29 00:19

[NOTICE] Server maintenance on Dec. 29th. 2020

Hello everyone.

The update check for Dec. 29th. 2020  will not be carried out. 

Members shall refer to the instructions provided and hope that you will not be inconvenienced.

I'll be the ace online who always tries.

Thank you.

2020.12.22 06:44

[NOTICE] Christmas event

Hello everyone.
We sincerely thank our members for using ACEonline and have prepared a Christmas event for December.

Please refer to the below for more details.

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- Period of progress: 2020.12.22 After regular inspection ~ 2021.01.19 Before regular inspection

<Christmas Event>

1. Christmas ornament collection event
When hunting field monsters, you can obtain [Broken Ornament] with a certain probability.
You can create event items by combining Christmas ornaments.

2. Christmas ornament combination



※ Item description (new items and event items)
☞ Enchant random box
• Description: An item that can be randomly obtained from one of the Enchant Destruction Prevention Card and the Enchant Rate Increase item
• Chance: 10 Enchant Destruction Prevention Card, Enchant Destruction Prevention Card, Enchant Chance Increase Card 3%, Enchant Chance Increase Card 5%, Enchant Rate Increase Card 8%, Enchant Rate Increase Card 10%, Enchant Rate Increase Card 15%, Enchant Rate Increase Card 25%-, Topaz of Stardust

☞ Super Option Card Choice Box
• Description: A box that can be obtained by selecting 1 of 4 Super Option Cards.
• Probability: Super option card (prefix basic weapon), super option card (prefix basic weapon), super option card (prefix advanced weapon), super option card (suffix advanced weapon)

☞ Hyper Option Card Choice Box
• Description: A box that can be obtained by selecting 1 out of 4 Hyper Option Cards.
• Chance: Hyper Option Card (Prefix Basic Weapon), Hyper Option Card (Suffix Basic Weapon), Hyper Option Card (Prefix Advanced Weapon), Hyper Option Card (Suffix Advanced Weapon)

☞ Broken ornament
• Description: Fragment of a broken ornament. You can make a Christmas ornament by collecting the broken pieces.

☞ Christmas ornament
• Description: A tree ornament. Collect and create event rewards.

☞ Class B SP recovery set
• Description: A package item containing 30 Class B SP recovery kits.

3. Sell Christmas Event Limited Cache Items



※ Notes
- Broken owner and Christmas owner will be deleted en masse after the event is over.
- Event content is subject to change without notice.

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We appreciate your interest and passion for ACEonline, and we will try our best to become an ACEonline.

Thank you.

2020.12.21 09:11

[NOTICE] Server maintenance on Dec. 22th. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Dec. 22th. 2020

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▣ For more details on the server maintenance 

* Date: 2020. 12. 22. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 10:00 AM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours)
- UK: 02:00 AM to 08:00 AM (6 hours)

* Target: All countries

* Update contents: 
1. Christmas Event Proceed
2. Arena/Infinity opens (20.12.22 to 21.01.05).
3. Other minor bugs have been corrected.
- Some other skills have been modified when using the Hypershot skill.
4. Leadership replacement will proceed.
5. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2020.12.15 03:50

[NOTICE] Happy Hour Event

Hello everyone.

We would like to express our sincere thanks to the members who use ACEonline, and we will be able to conduct the Happy Hour event first before the Christmas/Year-end event that ends the year.
For more information, please refer to the following.
(For the Christmas/New Year event, a patch will be in progress during the update maintenance on December 22, 2020, so please participate.)

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1.Period: December 15, 2020 ~ January 5, 2021
2. Content
-Day: SP recovery rate increased by 20%, HP/DP recovery rate increased by 20%
-Month: SPI store 10% discount
-Tue: WP acquisition amount increased by 10%
-Number: EXP 20% increase
-Thu: 10% discount at WP Store
-Gold: HP recovery rate increased by 50%
-Sat: DP turnover rate increased by 50%

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We thank you for your interest and passion for ACEonline, and we will do our best to become Ace Online.

Thank you.

2020.12.14 10:04

[NOTICE] Server maintenance on Dec. 15th. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Dec. 15th. 2020

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▣ For more details on the server maintenance 

* Date: 2020. 12. 15. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 07:00 AM (3 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 06:00 AM (3 hours)
- UK: 02:00 AM to 05:00 AM (3 hours)

* Target: All countries

* Update contents: 
1. Christmas event pre-patch work 
   (in the case of Christmas event, live patch will be in progress during regular inspection on December 22nd.)
2. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.
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