Hello, this is ACEonline.
Thank you so much for your interest in ACEonline
This is a guidance for how to contact with ACEOnline customer service.
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[SUPPORT PAGE]
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
or
MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button
and then
Click WRITE button → Choose ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
※ Please, write ①Your Server ②Account name ③Character name
[E-mail]
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
We will try to offer better services to our Aceonline users.
Thank you.
2021.05.31 14:14
[NOTICE] Server maintenance on June. 01rd. 2021
Hello everyone.
Thank you so much for your interest in our ACEOnline.
There will be server maintenance on June. 01rd. 2021
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▣ For more details on the server maintenance
* Date: 2021. 06. 01. (Tuesday)
* Maintenance Time
- Turkey: 04:00 AM to 08:00 AM (4 hours)
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours)
- UK: 02:00 AM to 06:00 AM (4 hours)
* Target: All countries
* Update contents:
1. Server stabilization is in progress.
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
Please exit the game before the server maintenance for saving your data stably.
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We’ll do our best to serve you better.
Thank you.
2021.05.24 09:57
[NOTICE] Server maintenance on May. 25rd. 2021
Hello everyone.
Thank you so much for your interest in our ACEOnline.
There will be server maintenance on May. 25rd. 2021
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▣ For more details on the server maintenance
* Date: 2021. 05. 25. (Tuesday)
* Maintenance Time
- Turkey: 04:00 AM to 08:00 AM (4 hours)
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours)
- UK: 02:00 AM to 06:00 AM (4 hours)
* Target: All countries
* Update contents:
1. Server stabilization is in progress.
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
Please exit the game before the server maintenance for saving your data stably.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We’ll do our best to serve you better.
Thank you.
2021.05.17 10:03
[NOTICE] Server maintenance on May. 18rd. 2021
Hello everyone.
Thank you so much for your interest in our ACEOnline.
There will be server maintenance on May. 18rd. 2021
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▣ For more details on the server maintenance
* Date: 2021. 05. 18. (Tuesday)
* Maintenance Time
- Turkey: 04:00 AM to 08:00 AM (4 hours)
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours)
- UK: 02:00 AM to 06:00 AM (4 hours)
* Target: All countries
* Update contents:
1. Server stabilization is in progress.
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
Please exit the game before the server maintenance for saving your data stably.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We’ll do our best to serve you better.
Thank you.
2021.05.10 10:05
[NOTICE] Server maintenance on May. 11rd. 2021
Hello everyone.
Thank you so much for your interest in our ACEOnline.
There will be server maintenance on May. 11rd. 2021
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▣ For more details on the server maintenance
* Date: 2021. 05. 11. (Tuesday)
* Maintenance Time
- Turkey: 04:00 AM to 08:00 AM (4 hours)
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours)
- UK: 02:00 AM to 06:00 AM (4 hours)
* Target: All countries
* Update contents:
1. Leadership change is in progress.
2. Server stabilization is in progress.
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
Please exit the game before the server maintenance for saving your data stably.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We’ll do our best to serve you better.
Thank you.
2021.05.03 11:59
[NOTICE] Server maintenance on May. 04rd. 2021
Hello everyone.
Thank you so much for your interest in our ACEOnline.
There will be server maintenance on May. 04rd. 2021
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
▣ For more details on the server maintenance
* Date: 2021. 05. 04. (Tuesday)
* Maintenance Time
- Turkey: 04:00 AM to 08:00 AM (4 hours)
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours)
- UK: 02:00 AM to 06:00 AM (4 hours)
* Target: All countries
* Update contents:
1. Server stabilization is in progress.
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
Please exit the game before the server maintenance for saving your data stably.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We’ll do our best to serve you better.
Thank you.