Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2021.11.08 09:51

[NOTICE] Server maintenance on Nov. 09rd. 2021

Hello everyone.  

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Nov. 09rd. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 11. 09. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 

* Target: All countries

* Update contents: 
1. Other bugs are fixed.
The part where the leadership replacement did not proceed normally will be corrected.
2. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We'll do our best to serve you better.

Thank you.

2021.11.01 10:17

[NOTICE] Server maintenance on Nov. 02rd. 2021

Hello everyone.  

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Nov. 02rd. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 11. 02. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 10:00 AM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours) 
- UK: 02:00 AM to 08:00 AM (6 hours) 

* Target: All countries

* Update contents: 
1. The Xigncode is updated.
2. The Destruction Auction House will be changed as follows.
   - When a character with level 100 or higher fails to strengthen and an item is destroyed, only items with 13 enchantments or higher for weapons and armor, and items with 3 enchantments or higher for other equipment such as radar/engine are registered in the Destruction Auction House.
      (If the above conditions are satisfied, it will be registered with a certain probability.)
   - Auctions are held every Sunday at 2pm only.
   - Auction ends at 3pm on Sunday.
   - Items with 13 enchantments or more destroyed after 2pm on Sunday will be auctioned at 2pm on the following Sunday.
   - We will notify you of the auction progress through a notice 1 hour before the start of the auction.
3. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We'll do our best to serve you better.

Thank you.

2021.10.25 13:57

[NOTICE] Server maintenance on Oct. 26rd. 2021

Hello everyone.  

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Oct. 26rd. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 10. 26. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 

* Target: All countries

* Update contents: 
1. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We'll do our best to serve you better.

Thank you.

2021.10.18 14:10

[NOTICE] Server maintenance on Oct. 19rd. 2021

Hello everyone.  

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Oct. 19rd. 2021

---------------------------------------------------------------------------------

▣ For more details on the server maintenance 

* Date: 2021. 10. 19. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 

* Target: All countries

* Update contents: 
1. Arena and Infinity will end. (The next Arena and Infinity will be held on November 16nd.)
2. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We'll do our best to serve you better.

Thank you.

2021.10.12 07:00

[NOTICE] 2021 Halloween event information

Hello. This is ACEonline.

We sincerely thank the members who love and care for Ace Online, and we organized the 2021 Halloween event.

The details of the event are as follows.

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1. Halloween map open!

◙ Period: After maintenance on October 12 ~ Before maintenance on November 16

event 01.png

• You can enter the Halloween map through the warp gate of each city
• Normal monsters in the event map drop recovery kits.


2. Catch the Hollow Widow!

• Defeating [Stump Piece] appearing in all channels of the Halloween map will summon [Halo Widow]
    -Boss Monster [Stump Piece]

event 02.png

• When you defeat the Hallo Widow, the stronger Hallo Widow is summoned and the stronger the reward, the higher the reward.
• Halo Widow (Pharmaceutical) → Halo Widow (larva) → Halo Widow (Adult)
• When receiving certain damage, Hallowidow summons Nating
• After the time limit, the halowidow disappears

Halo Widow

event 03.png

[Item: Bat Candy]

event 04.png

- For Bat Candy items, one of the following items will be dropped: Class C SP Recovery Kit, [Monster Transformation Card] Capsule, Hyper Module Alpha, and Eldar Activator (1 hour).

[Item: Hallibo]
event 05.png
- For Hallibo items, one of the following items will be dropped: Class B SP Recovery Kit, Angel's Protection, Hyper Module Beta, and Super Option Card Choice Box.

[Item: Pumpkin Basket]
event 06.png
- For Pumpkin Basket items, one of the following items will be dropped: Class A SP Recovery Kit, Enchantment Random Box, Gungnir (1 Day), and Hyper Option Card Choice Box.

3. Other
- Event contents are subject to change without prior notice

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We sincerely thank you for your interest and passion for Ace Online, and we will do our best to become Ace Online.

Thank you.

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