Hello, this is ACEonline.
Thank you so much for your interest in our ACEonline
This is a guidance for how to contact with ACEOnline customer service.
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[SUPPORT PAGE]
* ACEonline homepage (ar.masangsoft.com) → Click SUPPORT
or
MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button
and then
Click WRITE button → Choose ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
* Please, write ①You Server ②Account name ③Character name *
[E-mail]
* Masangsoft email address: globalcs@masangsoft.com
Please, write Aceonline on title and ①Your Server ②Account name ③Character name in the e-mail.
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Please see the above information, I hope you do not have inconvenience for playing Ace Online.
We will work harder to offer better service.
Thank you.
2019.08.05 05:02
[NOTICE] Server maintenance on Aug. 6th. 2019
Hello everyone.
Thank you so much for your interest in our ACEOnline.
There will be server maintenance on Aug. 6th. 2019.
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▣ For more details on the server maintenance
* Date: 2019. 8. 6. (Tuesday)
* Maintenance Time
- Turkey: 04:00 AM to 10:00 PM (6 hours)
- Germany, Italy, France, Spain, Poland: 02:00 AM to 08:00 AM (6 hours)
- UK: 01:00 AM to 07:00 AM (6 hours)
* Target: All countries
* Update contents: Server stabilization
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
Please exit the game before the server maintenance for saving your data stably.
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We’ll do our best to serve you better.
Thank you.
2019.08.02 01:22
[Notice] Recover France server
Hello, this is ACEonline.
The France server was down due to an error.
Now you can access the German server normally.
I sincerely apologize to those who have suffered from this inconvenience.
We will try to provide improved service in the future.
Thank you.
2019.07.26 14:20
[Notify] Reminds you to correct the cache charging error.
Hello, I'm Ace online operations team.
The modification of the cache charging error phenomenon has been completed
Cache charging is now possible as normal cache.
I am very sorry to inconvenience you in using the game for charging cash.
2019.07.26 02:54
[NOTICE] Cache Charging Error Notice
Hello, I'm Ace online operations team.
Here's a reminder of the cache charging error.
Error occurred during cache charging process and is not charging the cache.
The above information is currently communicated to the department in charge and the payment partner for confirmation.
I am very sorry for causing inconvenience to you in using the game.
When the modification is completed, we will notify you through the notice.
Thank you.
2019.07.26 01:14
[NOTICE] No Server Maintenance on Jul, 30th
Hello, this is Ace Online.
First of all, we would like to thank everyone for all your support.
There will be no server maintenance on Jul, 30th, 2019.
Please note this announcement and if you have any questions, please let us know.
Ace Online will always do our best to serve you.
Thank you.