Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.



- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.


Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2019.07.26 14:20

[Notify] Reminds you to correct the cache charging error.

Hello, I'm Ace online operations team.

The modification of the cache charging error phenomenon has been completed

Cache charging is now possible as normal cache.

I am very sorry to inconvenience you in using the game for charging cash.

2019.07.26 02:54

[NOTICE] Cache Charging Error Notice

Hello, I'm Ace online operations team.
Here's a reminder of the cache charging error.

Error occurred during cache charging process and is not charging the cache.

The above information is currently communicated to the department in charge and the payment partner for confirmation.

I am very sorry for causing inconvenience to you in using the game.
When the modification is completed, we will notify you through the notice.

Thank you.

2019.07.26 01:14

[NOTICE] No Server Maintenance on Jul, 30th

Hello, this is Ace Online.

First of all, we would like to thank everyone for all your support.
There will be no server maintenance on Jul, 30th, 2019.

Please note this announcement and if you have any questions, please let us know.
Ace Online will always do our best to serve you.

Thank you.

2019.07.22 02:08

[NOTICE] Server maintenance on Jul. 23rd. 2019

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Jul. 23rd. 2019.  


▣ For more details on the server maintenance 

* Date: 2019. 7. 23. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 6:00 PM (2 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 04:00 AM (2 hours)
- UK: 01:00 AM to 03:00 AM (2 hours)

* Target: All countries

* Update contents: Server stabilization  

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

We’ll do our best to serve you better.

Thank you.

2019.07.15 07:55

[Notice] Recover German server

Hello, this is ACEonline.
The German server was down due to an error.
Now you can access the German server normally.
I sincerely apologize to those who have suffered from this inconvenience.
We will try to provide improved service in the future.
Thank you.