Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2019.02.12 07:49

[Announcement] Server maintenance on Feb. 13th. 2019


Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Feb. 13th. 2019.  
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▣ For more details on the server maintenance 

* Date: 2019. 2. 13. (Wednesday)

* Maintenance Time 

- Turkey: 04:00 AM to 10:00 PM (6 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 08:00 AM (6 hours)
- UK: 01:00 AM to 07:00 AM (6 hours)

* Target: All countries

* Update contents: Valentine's day event patch 

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2019.02.01 07:52

Valentine's day event (edited)

1.   Valentine’s day with lucky monkey!


  [Kill the monkey]

➽ 2/13~27, Feb.

➽ You can find Monkey and Red monkey with low probability when you hunt in field.

➽ Also, you can get a little more special item from Red monkey


    [‘show your monkey’ event!]

      ➽ When you leave a ticket with screenshot of monkey, we will give you a gift by drawing! !

      ➽ Entry Deadline : 27th of February

      ➽ Uploading screenshot: screenshot of FORUM

      ➽ Title: free

      ➽ Please fiil your server and character name in your ticket!

      ➽ Confirmation of prize winning: 6th of March, News

      ➽ Giving item : Until 8th of March

      ➽ If you give us SNS(public) or Youtube rink, we will give you [3 Valentine’s day chocolate] regardless of winning


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 2.   Additional Strategy point!

      ● proceed time: 12-24

      ● 3 more points will be added in event period

      ● In event period, there are 9 points for each influence


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3.    Make some Valentine’s chocolate!

   ■ Collect piece of chocolate!

    


  

    ● period :13th ~ 26th, February

     - When you log-in and play for one hour, we will give you [1 Piece of chocolate] everyday

    ● When you combined chocolate pieces in factory, you can get [Valentine’s day chocolate]

first week, you can get double! !

     - In 19th~22nd(edited). 2 chocolates will be given everyday!

   ■ Get some luck of chocolate from Valentine’s day chocolate!


    ● Valentine’s day chocolate is renewed!

    ● When use Valentine’s day chocolate, you can get 1 of below items with low probability.

     - Super armor option card (prefix)

     - Super armor option card (suffix)  

     - Hyper enchant item protect card

     - Hyper level up code

     - Super level up code

     - Random armor Ver.8


※ Every piece of chocolate will be deleted after finish the event




4.   Check the attendance!

    ● Period: 6th~19th, February

    ● After playing for one hour, you can get these items in event period!


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5.    Valentine day’s happy hour event

      ● period: 6th~19th, February

      ● Happy hour buff will be applied in Valentine’s day event period

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6.   Armor of this month


   Two types of armor effect will be applied on armors for 30 days in event period


   ■ Valentine’s day armor


   ● period : 6th~20th, February



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■ Limited-Type armor

   ● period: 21st, Feb ~11th, Mar



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Thank you! 











2019.01.29 05:34

[Announcement] Server maintenance on Jan. 30th. 2019



Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Jan. 30th. 2019.  
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▣ For more details on the server maintenance 

* Date: 2019. 1. 30. (Wednesday)

* Maintenance Time 

- Turkey: 04:00 AM to 06:00 PM (2 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 04:00 AM (2 hours)
- UK: 01:00 AM to 03:00 AM (2 hours)

* Target: All countries

* Update contents: Server stabilization

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2019.01.22 03:06

[Announcement] Server maintenance on Jan. 23rd. 2019



Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Jan. 23rd. 2019.  
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▣ For more details on the server maintenance 

* Date: 2019. 1. 23. (Wednesday)

* Maintenance Time 

- Turkey: 04:00 AM to 7:00 PM (3 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 05:00 AM (3 hours)
- UK: 01:00 AM to 04:00 AM (3 hours)

* Target: All countries

* Update contents: Server Stabilization, Changing a chairman

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2019.01.16 03:13

[Announcement] Server maintenance on Jan. 16th. 2019


Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Jan. 16th. 2019.  
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▣ For more details on the server maintenance 

* Date: 2019. 1. 16. (Wednesday)

* Maintenance Time 

- Turkey: 04:00 AM to 06:00 PM (2 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 04:00 AM (2 hours)
- UK: 01:00 AM to 03:00 AM (2 hours)

* Target: All countries

* Update contents: Server stabilization

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We’ll do our best to serve you better.

Thank you.
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