Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2019.02.25 08:37

[Announcement] Temporary Server maintenance on Feb. 25th. 2019




Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be temporary server maintenance. 

* Date: 2019. 2. 25. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 04:30 PM (30min) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 02:30 AM (30min)
- UK: 01:00 AM to 01:30 AM (30min)


It is a short and temporary maintenance. 
During maintenance, payment and new log-in will be difficult.

Thank you. 

2019.02.25 06:53

Rewards for Turkey server down.


Turkey server was downed during last weekend. 

So, players couldn't get event item (chocolate pieces)


So, from tomorrow(2/27) to 1st of March, 

Users can get event items 3 more days.


Sorry for your inconvenience. 

2019.02.19 06:50

[Announcement] Server maintenance on Feb. 19th. 2019



Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Feb. 19th. 2019.  
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▣ For more details on the server maintenance 

* Date: 2019. 2. 19. (Wednesday)

* Maintenance Time 

- Turkey: 04:00 AM to 06:00 PM (2 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 04:00 AM (2 hours)
- UK: 01:00 AM to 03:00 AM (2 hours)

* Target: All countries

* Update contents: Server stabilization 

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2019.02.14 01:38

Emergent Maintenance for Turkey server


Hello, everyone, 


Regarding the connection issue,

We will have a emergent maintenance on both Turkey server (Phoenix, Pegasus) for a 30 minute. (01:38~02:08)


Sorry for your inconvenience. 


 

2019.02.13 06:32

Maintenance will be extended


Hello everyone 

We are very sorry but today's maintenance will be taken more time than we expected.

It will be finished after one hour from now. 

Sorry for your inconvenience. 

Thank you. 

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