Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2020.05.11 09:20

[NOTICE] Server maintenance on May. 12st. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on May. 12st. 2020

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▣ For more details on the server maintenance 

* Date: 2020. 05. 12 (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 09:00 AM (5 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 08:00 AM (5 hours)
- UK: 02:00 AM to 07:00 AM (5 hours)

* Target: All countries

* Update contents: 
1. New Resource Khorium Event (For details, we will inform you through a notice after checking tomorrow.)
2. Launch of a new cash item boosting package (For details, we will inform you through a notice after checking tomorrow.)

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2020.04.27 14:34

[NOTICE] Server maintenance on Apr. 28st. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Apr. 28st. 2020

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▣ For more details on the server maintenance 

* Date: 2020. 04. 28 (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 09:00 AM (5 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 08:00 AM (5 hours)
- UK: 02:00 AM to 07:00 AM (5 hours)

* Target: All countries

* Update contents: 
1.  Server Stabilization

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2020.04.20 09:29

[NOTICE] Server maintenance on Apr. 21st. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Apr. 21st. 2020

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▣ For more details on the server maintenance 

* Date: 2020. 04. 21. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 07:00 AM (3 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 06:00 AM (3 hours)
- UK: 02:00 AM to 05:00 AM (3 hours)

* Target: All countries

* Update contents: 
1.  Leadership is replaced.

2. Server Stabilization

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2020.04.13 09:36

[NOTICE] Server maintenance on Apr. 14st. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Apr. 14st. 2020

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▣ For more details on the server maintenance 

* Date: 2020. 04. 14. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 07:00 AM (3 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 06:00 AM (3 hours)
- UK: 02:00 AM to 05:00 AM (3 hours)

* Target: All countries

* Update contents: 
1.  Server Stabilization

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2020.03.30 13:43

[NOTICE] Server maintenance on Mar. 31st. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Mar. 31st. 2020

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▣ For more details on the server maintenance 

* Date: 2020. 03. 31. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 07:00 AM (3 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 06:00 AM (3 hours)
- UK: 02:00 AM to 05:00 AM (3 hours)

* Target: All countries

* Update contents: 
1.  Server Stabilization

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.
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