Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2020.02.10 09:13

[NOTICE] Server maintenance on Fed. 11th. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Fed. 11th. 2020. 

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▣ For more details on the server maintenance 

* Date: 2020. 02. 11. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 10:00 AM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours)
- UK: 02:00 AM to 08:00 AM (6 hours)

* Target: All countries

* Update contents: 
1. Valentine event is in progress. (2020.02.11 After regular inspection ~ 2020.03.10 Before Regular Inspection)
    ※ Please refer to the Valentine's Day Event Notice for more details.

2. February Arena / Infinity will end.

3. The NGC topping event ends and event items are deleted in a batch.
    ▶ Deleted Items: Golden Box, Golden Token

4. Leadership is replaced.

5. Server stabilization is in progress.

6. Other minor bugs have been fixed.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2020.02.07 01:58

[NOTICE] Spanish server failure notice (update)

Hello
Thank you for using ACEonline, and we would like to inform you about the Spanish server connection failure.

<Spanish server failure notice>

-We apologize to the members of our Spanish servers and will receive disability compensation during the following period.

- Contents: Game connection failure compensation
- Target: Spanish server
- reward: 100% Happy Hour Experience (2020.02.15 ~ 16)
             1-Day Membership (2020.02.15 ~ 16)

We apologize for any inconvenience this may cause to users using the UK server and we will do our best to ensure a smooth game experience.

Thank you.

2020.02.03 08:51

[NOTICE] Server maintenance on Fed. 04th. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Fed. 04th. 2020. 

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▣ For more details on the server maintenance 

* Date: 2020. 02. 04. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 6:00 AM (2 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 05:00 AM (2 hours)
- UK: 02:00 AM to 04:00 AM (2 hours)

* Target: All countries

* Update contents: 
1. Server Stabilization  
2. Arena Server Open (2020.02.04 ~ 02.10)

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2020.01.20 09:33

[NOTICE] Server maintenance on Jan. 21th. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Jan. 21th. 2020. 

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▣ For more details on the server maintenance 

* Date: 2020. 01. 21. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 8:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours)
- UK: 02:00 AM to 06:00 AM (4 hours)

* Target: All countries

* Update contents: 
1. Fixed a bug where golden box items were not used (event combination item)

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2020.01.17 09:22

[NOTICE] Verified Errors (2020.01.17)

Hello, I'm ACEonline.

2020.01.17 Here's an update on the error.

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<Error content>

1. A bug whose Golden box is not used
We hope you will keep the item until the patch, even if you're uncomfortable with it, since it will be used normally after the modification

The contents of the guide are currently being forwarded to the development team for modification.
I'll try to correct the part as soon as possible.

In addition, we are very sorry for the inconvenience caused by unexpected errors.

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We will always try to make our members use their pleasant ace online.

Thank you.
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