Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2019.03.11 07:55

[Announcement] Changed maintenance day and tomorrow(3/12)'s maintenance



Hello everyone.

Thank you so much for your interest in our ACEOnline. 

FROM NOW ON, THE MAINTENANCE DAY WILL BE CHANGED FROM WEDNESDAY TO TUESDAY.

So, this week, there will be server maintenance on Mar. 12th. 2019.  
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▣ For more details on the server maintenance 

* Date: 2019. 3. 12. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 10:00 PM (6 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 08:00 AM (6 hours)
- UK: 01:00 AM to 07:00 AM (6 hours)

* Target: All countries

* Update contents: New update(Destroy the NGC munitions factory!) 
                           End Valentine's day event

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2019.03.11 07:51

Event for March - Destroy the NGC munitions factory!

Hello, everyone. 


New update is waiting for us! 

Participate and get some luck ;) 



1.   Destroy the NGC munitions factory!

    ● Period : 12~26, Mar

- After maintenance of 13th, you can move to [memory of past] via warp shop.

- When you move to past via warp, you can see the giant munitions factory of NGC.

- NGC factory produces weapons rapidly to exterminate all the influences with ‘Ortrium’, the god’s mineral

- The multiple energy shield is protecting NGC factory for producing war supplies safely and the force of NGC is arrayed in map..

- Please destroy the NGC factory against invasion of enemies!



[ Renewal of munitions supply box!]

- Munitions supply box of 2019 is renewed!

- You can get these below items with low probability from munitions supply box.


1) Hyper Enchant protect card

2) Hyper option card

3) Enchant protect card

4) All stat reset card

5) Partial stat reset card










2.    Attendance event of March!

    ● Period : 13~26 of March

    ● These Items will be given after a hour from your log-in in event period!

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    ■ Bonus event in weekend!

      ● You can get 1 mini stealth card once, after a hour from login in weekend!

      ● Period

        - 23~24 of March [once]

        - 30~31 of March [once]

        




 3.   Additional strategy point!

      ●  Time : 12:00~24:00 p.m.

      ● 3 more strategy points will be added.

      ● In event period, the number of additional strategies is same (9 points).

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4.   Happy hour event

      ● Period: 22nd, Mar ~ 2nd, Apr

      ● Happy hour buff will be applied from Friday to Tuesday.


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5.    Armor of this month

   ■ March’s lucky armor!

   ● Period: 13th, Mar ~ 10th, Apr

   In this event period, effect of armor of this month will be applied on below armors.

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Thank you!


2019.03.06 05:18

RESULT of "SHOW YOUR MONKEY" event!


Hello, everyone! 


First, thank you for every participation in the event! 

We enjoyed your screenshots and it was hard to choice the winners. 

Here is the result of this event.


Congratulations! 

(The rewards will be given untill Friday(3/8))


<♣First price> 

☞Legna (Turkey, Pheonix)

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<Second prize> 
Bc72 (Italia)
U2 (UK)



<Third prize>
Migger (UK)
Alex1993ITA (UK)
Falcon (UK)
lBatman (Spain)
BornToDie (Italia) 




2019.03.05 07:40

[Announcement] No Server Maintenance on March, 6th


Hello, this is Ace Online.

First of all, we would like to thank everyone for all your support.
There will be no server maintenance on March, 6th, 2019.

Please note this announcement and if you have any questions, please let us know.
Ace Online will always do our best to serve you.

Thank you.

2019.02.27 00:48

[Announcement] Server maintenance on Feb. 27th. 2019




Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on FEB. 27th. 2019.  
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▣ For more details on the server maintenance 

* Date: 2019. 2. 27. (Wednesday)

* Maintenance Time 

- Turkey: 04:00 AM to 7:00 PM (3 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 05:00 AM (3 hours)
- UK: 01:00 AM to 04:00 AM (3 hours)

* Target: All countries

* Update contents: Server Stabilization, Changing a chairman

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.
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