Hello, this is ACEonline.

Thank you so much for your interest in our ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

* ACEonline homepage (ar.masangsoft.com) → Click SUPPORT
  or
  MasangSoft homepage (http://global.masangsoft.com/ Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 * Please, write ①You Server ②Account name ③Character name *


[E-mail]

* Masangsoft email address: globalcs@masangsoft.com
   Please, write Aceonline on title and ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have inconvenience for playing Ace Online.

We will work harder to offer better service.

Thank you.

2018.01.05 01:58

[NOTICE] Temporary stop giving some support items for new users

Hello everyone.
Thank you so much for your interest in our ACEOnline. 
We will stop giving some support items for new users. 
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* Temporary ceasing items : MEMBERSHIP(5 DAYS) (LEVEL 10-70)

* Date : 5th. JAN. 2018

* Reason : There are some systemic errors in the membership system. We will stop giving membership before fixing the error.
              Sorry for inconveniences. We will fix this error as soon as possible.

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We’ll do our best.
Thank you.

2018.01.02 09:23

[Announcement] Server maintenance on Jan. 03rd. 2018

Hello everyone.
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Jan. 03rd. 2018.  
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▣ For more details on the server maintenance 
 
* Date: 2018. 01. 03. (Wednesday)
 
* Maintenance Time 
 
- Turkey: 04:00 AM to 8:00 PM (4 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 06:00 AM (4 hours)
- UK: 01:00 AM to 05:00 AM (4 hours)
 
* Target: All countries
 
* Update contents: Leadership change, Server Stabilization
 
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
               Please exit the game before the server maintenance for saving your data stably. 
 
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We’ll do our best to serve you better. 

Thank you.

2017.12.26 10:11

[Announcement] Server maintenance on Dec. 27th. 2017

Hello everyone.

 

Thank you so much for your interest in our ACEOnline. 

There will be server maintenance on Dec. 27th. 2017.  

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▣ For more details on the server maintenance 

 

* Date: 2017. 12. 27. (Wednesday)

 

* Maintenance Time 

 

- Turkey: 04:00 AM to 7:00 PM (3 hours) 

- Germany, Italy, France, Spain, Poland: 02:00 AM to 05:00 AM (3 hours)

- UK: 01:00 AM to 04:00 AM (3 hours)

 

* Target: All countries

 

* Update contents: Server Stabilization

 

Notice : Server maintenance may be shortened or extended depending on progress of the operation.

  Please exit the game before the server maintenance for saving your data stably. 

 

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We’ll do our best to serve you better. 


Thank you.


2017.12.20 07:37

[Announcement] Christmas Event (RENEWAL)

Hello everyone.

Thank you so much for your interest in our ACEonline.
There will be Merry Christmas & Happy New Year Event soon.
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☞ PERIOD: December 21st 2017 - January 18th 2018

☞ Event Contents

1. Christmas Season Time Gift Event
PERIOD: December 21st - December 25th
- We will give you a gift when you log in from 18:00 to 20:00

euae.PNG

※ In case of Christmas gift, you can get hyper enchant cards randomly.



2. More Strategy Point Event

- PERIOD: December 28th - December 31st, January 1, January 6, January 7, January 13, and January 14(renewal)

- Strategy points will be created additionally from 00:00 to 24:00.


3. Happy Week Event

- Experience various buff effect during the Christmas event!

Christmas Event 02.JPG


4. Happy New Year!

- When you log in on January 1st 2018, we'll give you a Nation Change Card

   Christmas Event 03.JPG

5. Monthly Armor Event

- PERIOD: 21st. DEC. 2017. After Maintenance ~ 18th. JAN. 2018. Before Maintenance
- Monthly Armor Buff will be applied on Toy series Armor

Christmas Event 05.JPG


※ etc
- You can get an event item per an account.
- Monthly Armor Buff will last for 30 days.
- Depending on Gears, different Marks will be given on 22nd. DEC.
- Instead of Core Conquest event, there will be Strategy Point Event on January 1, January 6, January 7, January 13, and January 14.
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We hope you have a wonderful Christmas holiday!

Thank you.

2017.12.19 07:51

[Announcement] Server maintenance on Dec. 20th. 2017

Hello everyone.
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Dec. 20th. 2017.  
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
▣ For more details on the server maintenance 
 
* Date: 2017. 12. 20. (Wednesday)
 
* Maintenance Time 
 
- Turkey: 04:00 AM to 8:00 PM (4 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 06:00 AM (4 hours)
- UK: 01:00 AM to 05:00 AM (4 hours)
 
* Target: All countries
 
* Update contents: Server Stabilization
 
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
               Please exit the game before the server maintenance for saving your data stably. 
 
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We’ll do our best to serve you better. 

Thank you.
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