Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2019.02.27 00:48

[Announcement] Server maintenance on Feb. 27th. 2019




Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on FEB. 27th. 2019.  
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▣ For more details on the server maintenance 

* Date: 2019. 2. 27. (Wednesday)

* Maintenance Time 

- Turkey: 04:00 AM to 7:00 PM (3 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 05:00 AM (3 hours)
- UK: 01:00 AM to 04:00 AM (3 hours)

* Target: All countries

* Update contents: Server Stabilization, Changing a chairman

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2019.02.25 08:37

[Announcement] Temporary Server maintenance on Feb. 25th. 2019




Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be temporary server maintenance. 

* Date: 2019. 2. 25. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 04:30 PM (30min) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 02:30 AM (30min)
- UK: 01:00 AM to 01:30 AM (30min)


It is a short and temporary maintenance. 
During maintenance, payment and new log-in will be difficult.

Thank you. 

2019.02.25 06:53

Rewards for Turkey server down.


Turkey server was downed during last weekend. 

So, players couldn't get event item (chocolate pieces)


So, from tomorrow(2/27) to 1st of March, 

Users can get event items 3 more days.


Sorry for your inconvenience. 

2019.02.19 06:50

[Announcement] Server maintenance on Feb. 19th. 2019



Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Feb. 19th. 2019.  
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▣ For more details on the server maintenance 

* Date: 2019. 2. 19. (Wednesday)

* Maintenance Time 

- Turkey: 04:00 AM to 06:00 PM (2 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 04:00 AM (2 hours)
- UK: 01:00 AM to 03:00 AM (2 hours)

* Target: All countries

* Update contents: Server stabilization 

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2019.02.14 01:38

Emergent Maintenance for Turkey server


Hello, everyone, 


Regarding the connection issue,

We will have a emergent maintenance on both Turkey server (Phoenix, Pegasus) for a 30 minute. (01:38~02:08)


Sorry for your inconvenience. 


 

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