Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.



- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.


Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2019.06.10 05:08

Server is recovered (Germany, Polish)

We had an issue in German and Polish server. 

Because of some server issue, 

our German and Polish server was down for several days. 

We recovered this now, so you can play the game normally right now.

We are very sorry for your inconvenience. 

2019.06.03 08:08

[Announcement] Server maintenance on Jun. 4th. 2019

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Jun. 4th. 2019.  

▣ For more details on the server maintenance 

* Date: 2019. 6. 4. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 6:00 PM (2 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 04:00 AM (2 hours)
- UK: 01:00 AM to 03:00 AM (2 hours)

* Target: All countries

* Update contents: server stabilization  

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

We’ll do our best to serve you better.

Thank you.

2019.06.03 05:34




  • The effect of armor of this month will be applied on below armors in 30 days.

  • Period  : 6/1 ~ 6/30

  • Time : 00:00 ~ 23:59

  • 66_armor.PNG

2019.05.27 08:02

[Announcement] No Server Maintenance on May, 28th

Hello, this is Ace Online.

First of all, we would like to thank everyone for all your support.
There will be no server maintenance on May, 28th, 2019.

Please note this announcement and if you have any questions, please let us know.
Ace Online will always do our best to serve you.

Thank you.

2019.05.21 02:44

My legendary gear event

Hello, everyone! 

Here is the result of our "My Legendary gear event"

Congratulations for all winners! 

First prize :  PMC (COSARIO) 

Second prize : WNxCryogenetic (HELIX)

Third prize : Wanheda (MIZAR)

Forth prize : Munno (HELIX) 

All winners will receive your prizes 

and also, 

All participants will get reward for participation to event! 

Thank you, and Congratulations!