Hello, this is ACEonline.

Thank you so much for your interest in our ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

* ACEonline homepage (ar.masangsoft.com) → Click SUPPORT
  or
  MasangSoft homepage (http://global.masangsoft.com/ Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 * Please, write ①You Server ②Account name ③Character name *


[E-mail]

* Masangsoft email address: globalcs@masangsoft.com
   Please, write Aceonline on title and ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have inconvenience for playing Ace Online.

We will work harder to offer better service.

Thank you.

2018.02.06 06:04

[NOTICE] February's GM Event

Hello everyone.

Thank you so much for your interest in our ACEonline.
There will be February's GM Event soon.

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※ Period: Feb. 8th. 2018 ~ Feb. 26th. 2018

1. GM EVENT : CHECK THE ATTENDANCE 

     ateu.PNG 

-       Period:  2/15(THU)~2/18(SUN)

-       Reward: We give these items when you play for one hour

-       2/18(sun): picture of lovers & tooth of beasts(basic, A gear)

                         Picture of lovers & tooth of beasts(premium, BMI gear)

 

 2. More STRATEGY POINT WAR

-       Period: 2/8(THU), 2/14(WED), 2/15(THU), 2/16(FRI), 2/17(SAT), 2/22(THU)

-       Time: between 06~24

-       We’ll have Strategy Point Wr on event day


 3Valentine’s day Event :CHECK THE ATTENDANCE

valentine_luckbox.png


- Period : After maintenance on 2/8(THU)~ before maintenance on 2/22(THU)

- -  - When you play the game more than hour on this period, we’ll give you Chocolate (Energy, Shield Recovery)

- We’ll give you extra lucky box [ valentine’s day chocolate] on 2/14 ( You also should play more than hour).

- Valentine’s day Chocolate : There are random lucky items

 

     4.  Armor of this Month

     aeeu.PNG


      -    Period :After maintenance on 2/8(THU)~ before maintenance on 2/22(THU)

-       “Armor this month” effect will be added on Valetine’s Heart Series


5. Golden “CHEER UP!” event


-       Post the “cheer up” message on our bulletin board.

   Topic: Cheering up for your members of the national team. We’ll draw for winners (5 people).

-       Reward: Mini stealth card(2), S grade HP shield kit(200), C grade SP recovery kit(200)

-       Ways to participate : post “cheer up” message, screenshot or video on our bulletin board (“Forum” page).

l  You can use your private page (Facebook, blog, web page, Instagram, etc). Just post the rink together.

l  N.B : 1. When you post, put [cheer up event] on your title.

     2. Please let us know about your game server, game nation, character name


 7.        6. Cheering up buff event

            hheu.PNG

-       Period : 2/8(THU)~2/26(MON)

-       We’ll have “HAPPY HOUR” event on event period.


l  N. B : It could be changed without advanced notice.

All item offer only once per account.


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      We’ll do our best to serve you better. 

     Thank you.

2018.01.30 09:31

[Announcement] No Server Maintenance on January 31st

Hello, this is Ace Online. 

First of all, we would like to thank everyone for all your support.
There will be no server maintenance on January. 31st. 2018.

Please note this announcement and if you have any questions, please let us know.
Ace Online will always do our best to serve you.

Thank you.

2018.01.23 09:22

[Announcement] Server maintenance on Jan. 24th. 2018

Hello everyone.
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Jan. 24th. 2018.  
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▣ For more details on the server maintenance 
 
* Date: 2018. 01. 24. (Wednesday)
 
* Maintenance Time 
 
- Turkey: 04:00 AM to 10:00 PM (6 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 08:00 AM (6 hours)
- UK: 01:00 AM to 07:00 AM (6 hours)
 
* Target: All countries
 
* Update contents: Server Stabilization
 
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
               Please exit the game before the server maintenance for saving your data stably. 
 
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We’ll do our best to serve you better. 

Thank you.

2018.01.16 07:26

[Announcement] Server maintenance on Jan. 17th. 2018

Hello everyone.
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Jan. 17th. 2018.  
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
▣ For more details on the server maintenance 
 
* Date: 2018. 01. 17. (Wednesday)
 
* Maintenance Time 
 
- Turkey: 04:00 AM to 8:00 PM (4 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 06:00 AM (4 hours)
- UK: 01:00 AM to 05:00 AM (4 hours)
 
* Target: All countries
 
* Update contents: Server Stabilization
 
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
               Please exit the game before the server maintenance for saving your data stably. 
 
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We’ll do our best to serve you better. 

Thank you.

2018.01.09 08:30

[Announcement] No Server Maintenance on January 10th

Hello, this is Ace Online. 


First of all, we would like to thank everyone for all your support.
There will be no server maintenance on January. 10th. 2018.


Please note this announcement and if you have any questions, please let us know.
Ace Online will always do our best to serve you.

Thank you.
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