Hello, this is ACEonline.

Thank you so much for your interest in our ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

* ACEonline homepage (ar.masangsoft.com) → Click SUPPORT
  or
  MasangSoft homepage (http://global.masangsoft.com/ Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 * Please, write ①You Server ②Account name ③Character name *


[E-mail]

* Masangsoft email address: globalcs@masangsoft.com
   Please, write Aceonline on title and ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have inconvenience for playing Ace Online.

We will work harder to offer better service.

Thank you.

2018.02.27 09:08

[Announcement] No Server Maintenance on February 28th


Hello, this is Ace Online.

First of all, we would like to thank everyone for all your support.
There will be no server maintenance on February, 28th, 2018.

Please note this announcement and if you have any questions, please let us know.
Ace Online will always do our best to serve you.

Thank you.

2018.02.23 01:59

[NOTICE] Happy March Event

Hello, everyone. 

Thank you so much for your interest in our ACEonline.
There will be several March Event soon.


1.    Strategy Point war.

-   Period : 9 ~ 18, March

-     Days of the week : Fri, Sat, Sun(06~24h)

-     strategy points will be added on event period.

 

2.    Screenshot Event

-     Period : 26, February~ 23, March

-     Post your gear’s screenshot, video(URL), Fan arts on our bulletin board(Forum).

(*Please write with “[screenshot event]” on your title.)

-  Reward : Glory of Influence

-  In case you win, when you make posts, please fill in your server and character name .

(* If the post runs counter to policy, it won’t be selected and the winning item will be issued without notice until 27, Mar)

 

3.    Happy Hour event

- Period : 1 ~ 23, March

-We’ll have “HAPPY HOUR” event on event period.

 

 

4.     Check the Attendance

-     Period : 9~ 23, March

-     We’ll give these items when you play for one hour


  

5.     Armor of this Month

-     Period : 1 ~ 23, March.

-     “Armor of this month” effect will be applied on Raptor series armor



** Event item is given only one time per account. 

** This event content can be alternable without notice.


Thank you. 


 

2018.02.20 09:09

[Announcement] Server maintenance on Feb. 21st. 2018

Hello everyone.
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Feb. 21st. 2018.  
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
▣ For more details on the server maintenance 
 
* Date: 2018. 02. 21. (Wednesday)
 
* Maintenance Time 
 
- Turkey: 04:00 AM to 7:00 PM (3 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 05:00 AM (3 hours)
- UK: 01:00 AM to 04:00 AM (3 hours)
 
* Target: All countries
 
* Update contents: Server Stabilization
 
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
               Please exit the game before the server maintenance for saving your data stably. 
 
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We’ll do our best to serve you better. 

Thank you.

2018.02.13 08:48

[Announcement] No Server Maintenance on February 14th

Hello, this is Ace Online.

First of all, we would like to thank everyone for all your support.
There will be no server maintenance on February, 14th, 2018.

Please note this announcement and if you have any questions, please let us know.
Ace Online will always do our best to serve you.

Thank you.

2018.02.06 09:05

[Announcement] Server maintenance on Feb. 7th. 2018

Hello everyone.
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Feb. 7th. 2018.  
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
▣ For more details on the server maintenance 
 
* Date: 2018. 02. 07. (Wednesday)
 
* Maintenance Time 
 
- Turkey: 04:00 AM to 7:00 PM (3 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 05:00 AM (3 hours)
- UK: 01:00 AM to 04:00 AM (3 hours)
 
* Target: All countries
 
* Update contents: Server Stabilization, Changing a chairman
 
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
               Please exit the game before the server maintenance for saving your data stably. 
 
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We’ll do our best to serve you better. 

Thank you.
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