Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2020.12.21 09:11

[NOTICE] Server maintenance on Dec. 22th. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Dec. 22th. 2020

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▣ For more details on the server maintenance 

* Date: 2020. 12. 22. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 10:00 AM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours)
- UK: 02:00 AM to 08:00 AM (6 hours)

* Target: All countries

* Update contents: 
1. Christmas Event Proceed
2. Arena/Infinity opens (20.12.22 to 21.01.05).
3. Other minor bugs have been corrected.
- Some other skills have been modified when using the Hypershot skill.
4. Leadership replacement will proceed.
5. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2020.12.15 03:50

[NOTICE] Happy Hour Event

Hello everyone.

We would like to express our sincere thanks to the members who use ACEonline, and we will be able to conduct the Happy Hour event first before the Christmas/Year-end event that ends the year.
For more information, please refer to the following.
(For the Christmas/New Year event, a patch will be in progress during the update maintenance on December 22, 2020, so please participate.)

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1.Period: December 15, 2020 ~ January 5, 2021
2. Content
-Day: SP recovery rate increased by 20%, HP/DP recovery rate increased by 20%
-Month: SPI store 10% discount
-Tue: WP acquisition amount increased by 10%
-Number: EXP 20% increase
-Thu: 10% discount at WP Store
-Gold: HP recovery rate increased by 50%
-Sat: DP turnover rate increased by 50%

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We thank you for your interest and passion for ACEonline, and we will do our best to become Ace Online.

Thank you.

2020.12.14 10:04

[NOTICE] Server maintenance on Dec. 15th. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Dec. 15th. 2020

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▣ For more details on the server maintenance 

* Date: 2020. 12. 15. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 07:00 AM (3 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 06:00 AM (3 hours)
- UK: 02:00 AM to 05:00 AM (3 hours)

* Target: All countries

* Update contents: 
1. Christmas event pre-patch work 
   (in the case of Christmas event, live patch will be in progress during regular inspection on December 22nd.)
2. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2020.12.07 09:52

[NOTICE] Server maintenance on Dec. 08th. 2020

Hello everyone.

The update check for Dec. 08th. 2020  will not be carried out. 

Members shall refer to the instructions provided and hope that you will not be inconvenienced.

I'll be the ace online who always tries.

Thank you.

2020.11.30 10:11

[NOTICE] Server maintenance on Dec. 01th. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Dec. 01th. 2020

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▣ For more details on the server maintenance 

* Date: 2020. 12. 01. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 07:00 AM (3 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 06:00 AM (3 hours)
- UK: 02:00 AM to 05:00 AM (3 hours)

* Target: All countries

* Update contents: 
1. Xigncode update is in progress.
2. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.
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