Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2021.01.15 10:13

[NOTICE] Compensation for UK server access failure in January

Hello. This is ACEonline.
We will inform you of the payment of compensation for the last UK server failure.

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[Information on payment of UK server failure compensation]
① Membership item payment
-Payment period: 2021.01.23 ~ 2021.01.31
-Payment item: 5 days membership
-Payment is made once per account when connecting to the UK server during the payment period.

② Happy hour event
-Duration: 2021.01.26 ~ 2021.01.31
-100% experience event progress

※ Only UK servers apply.

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Once again, we would like to apologize to our members for the connection failure.

Thank you.

2021.01.04 10:01

[NOTICE] Server maintenance on Jan. 05th. 2021

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Jan. 05th. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 01. 05. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 07:00 AM (3 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 06:00 AM (3 hours)
- UK: 02:00 AM to 05:00 AM (3 hours)

* Target: All countries

* Update contents: 
1. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2021.01.04 01:27

[NOTICE] Guide to UK Server Faults and Normalization

Hello, everyone.

This is to inform you of a problem with the connection to the UK server.

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An unexpected British server connection failure has identified a poor connection to the game on the UK server.

Currently, the British server connection failure has been corrected and can be used normally, so please refer to this and use it.

Members who use the UK server will be notified after discussing the compensation for the disability compensation.

I apologize to the members of the UK server for the inconvenience of using the game, and I will do my best to ensure smooth service.

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I'll always try my best to become an ACEonline.

Thank you.

2020.12.29 00:19

[NOTICE] Server maintenance on Dec. 29th. 2020

Hello everyone.

The update check for Dec. 29th. 2020  will not be carried out. 

Members shall refer to the instructions provided and hope that you will not be inconvenienced.

I'll be the ace online who always tries.

Thank you.

2020.12.22 06:44

[NOTICE] Christmas event

Hello everyone.
We sincerely thank our members for using ACEonline and have prepared a Christmas event for December.

Please refer to the below for more details.

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- Period of progress: 2020.12.22 After regular inspection ~ 2021.01.19 Before regular inspection

<Christmas Event>

1. Christmas ornament collection event
When hunting field monsters, you can obtain [Broken Ornament] with a certain probability.
You can create event items by combining Christmas ornaments.

2. Christmas ornament combination



※ Item description (new items and event items)
☞ Enchant random box
• Description: An item that can be randomly obtained from one of the Enchant Destruction Prevention Card and the Enchant Rate Increase item
• Chance: 10 Enchant Destruction Prevention Card, Enchant Destruction Prevention Card, Enchant Chance Increase Card 3%, Enchant Chance Increase Card 5%, Enchant Rate Increase Card 8%, Enchant Rate Increase Card 10%, Enchant Rate Increase Card 15%, Enchant Rate Increase Card 25%-, Topaz of Stardust

☞ Super Option Card Choice Box
• Description: A box that can be obtained by selecting 1 of 4 Super Option Cards.
• Probability: Super option card (prefix basic weapon), super option card (prefix basic weapon), super option card (prefix advanced weapon), super option card (suffix advanced weapon)

☞ Hyper Option Card Choice Box
• Description: A box that can be obtained by selecting 1 out of 4 Hyper Option Cards.
• Chance: Hyper Option Card (Prefix Basic Weapon), Hyper Option Card (Suffix Basic Weapon), Hyper Option Card (Prefix Advanced Weapon), Hyper Option Card (Suffix Advanced Weapon)

☞ Broken ornament
• Description: Fragment of a broken ornament. You can make a Christmas ornament by collecting the broken pieces.

☞ Christmas ornament
• Description: A tree ornament. Collect and create event rewards.

☞ Class B SP recovery set
• Description: A package item containing 30 Class B SP recovery kits.

3. Sell Christmas Event Limited Cache Items



※ Notes
- Broken owner and Christmas owner will be deleted en masse after the event is over.
- Event content is subject to change without notice.

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We appreciate your interest and passion for ACEonline, and we will try our best to become an ACEonline.

Thank you.

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