Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2021.02.08 08:43

[NOTICE] Server maintenance on Feb. 09th. 2021

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Feb. 09th. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 02. 09. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 10:00 AM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours)
- UK: 02:00 AM to 08:00 AM (6 hours)

* Target: All countries

* Update contents: 
1. Christmas event ends
2. The Catch Me If You Can event is in progress.
   (Details can be confirmed through event notice after regular inspection.)
3. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2021.02.01 09:37

[NOTICE] Server maintenance on Feb. 02th. 2021

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Feb. 02th. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 02. 02. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours)
- UK: 02:00 AM to 06:00 AM (4 hours)

* Target: All countries

* Update contents: 
1. Signcode update is in progress.
2. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2021.01.25 10:02

[NOTICE] Server maintenance on Jan. 26th. 2021

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Jan. 26th. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 01. 26. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 07:00 AM (3 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 06:00 AM (3 hours)
- UK: 02:00 AM to 05:00 AM (3 hours)

* Target: All countries

* Update contents: 
1. Leadership change is in progress.
2. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2021.01.18 08:44

[NOTICE] Server maintenance on Jan. 19th. 2021

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Jan. 19th. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 01. 19. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours)
- UK: 02:00 AM to 06:00 AM (4 hours)

* Target: All countries

* Update contents: 
1. Sign code update is in progress.
2. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2021.01.18 02:59

[NOTICE] Information on IT server access failure and compensation

Hello, this is Ace Online.
On January 18, 2021, we will inform you about problems with access to IT server games.
 
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During game use, unexpected IT server game access failure
The game was not connected smoothly, and you can access the game normally.

-Server normalization time: January 18, 2021, about 03:10 am

[Reward Information]
① Membership item payment
-Payment period: 2021.01.23 ~ 2021.01.31
-Payment item: 2 days membership
-It is paid once per account when connecting to the Italian server during the compensation period.

② Happy hour event
-Duration: 2021.01.29 ~ 2021.01.31
-100% experience event progress

※ Only IT servers apply.
 
We apologize for any inconvenience caused to our members regarding the game access failure phenomenon, and we will do our best to ensure a smooth service.
 
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ACEonline will always strive.

Thank you.
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