Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2021.04.19 09:45

[NOTICE] Server maintenance on Apr. 20rd. 2021

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Apr. 20rd. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 04. 20. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 

* Target: All countries

* Update contents: 
1. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2021.04.12 13:07

[NOTICE] Server maintenance on Apr. 13rd. 2021

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Apr. 13rd. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 04. 13. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 

* Target: All countries

* Update contents: 
1. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2021.04.06 06:21

[NOTICE] Welcome to Philon Event

Hello. This is ACEonline.
We sincerely thank our members for using ACEonline,
and we have organized a Welcome to Pilon event in April.

For more information, please refer to the following.

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1. Starcatcher combination event!

  ◙ Period: After maintenance on April 6 ~ Before maintenance on April 27

• If you log in for more than 1 hour during the event period, you can receive 1'Star Catcher'.
• If you log in for more than 90 minutes, you can receive an additional Starcatcher.
• Number of Star Catchers that can be acquired per day: 2
• Create a variety of items that are helpful in the game with Star Catcher!

-2 Star Catcher + 1000 Ion Particles + 200,000 SPI: B-Class Recovery Set
-2 Star Catcher + 2000 ion particles + 300,000 SPI: Activator of Elda (1 hour)
-3 Star Catcher + 3000 Ion Particles + 500,000 SPI: Hyper Module Beta (10 minutes)
-4 Star Catcher + 3000 Ion Particles + 600,000 SPI: Enchant Random Box
-5 Star Catchers + 5000 Ion Particles + Glory of Power + 900,000 SPI: Blade of War (5 hours)
-7 Star Catcher + 10000 Ion Particles + Glory of Power + 1 Million SPI: Hyper Option Card Choice Box

2. Recruitment of new pilots!
◙ Period: April 12th after maintenance-April 30th
• We will give [1 Rookie's Gift Box] to those who first created an ID after March 1, 2021!
• Rookie's Gift Box can be obtained by accessing the game for more than 1 hour (once per account)
 

• This is a package that contains essential items for the settlement of the planet Philon, such as hyper option cards, 500% experience points, warpoints, armor appearance change kits, and equipment!
• When Rookie's gift box is opened, a gift box of the next level is given together.
• As you level up, you can get better items

 
3. Return pilot welcome gift!

 ◙ Period: April 12th after maintenance-April 30th
• We will give '1 Blessing of Returned Ace' to characters who have not been connected for 30 days based on the last access date!
• Returned Ace's Blessing can be received by logging into the game for 1 hour (once per account)

 
• When an item is used, the returning user (R) is displayed to the right of the character's name, and the buff is applied for 15 days.
• If you are in a squadron with a pilot who used the blessing of the returning Ace and are on the same map, you can receive the same buff.
• Ace's blessing from returning from a squadron does not overlap with the same buff.

 
4. Highest level growth support event!

◙ Period: April 12th after maintenance-May 31st
• During the event, if you achieve a certain level, you will receive a level-up support item!
• Event items are paid only once per level section (once per character)

-Lv 107: Super Level Up Card
-Lv 108: Hyper Module Alpha 10ea
-Lv 109: Super Option Card Choice Box
-Lv 110: Power of Glory x2
-Lv 111: Hyper Level Up Card
-Lv 112: Battle Blade (5 hours)
-Lv 113: Hyper Module Beta 10ea
-Lv 114: 10,000 WP capsules  x2
-Lv 115: Hyper Option Card Choice Box x2


5. Notes
• After the event ends, Starcatcher will be deleted in bulk.
• Most event items are paid only once per account
• Event contents are subject to change without prior notice.

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We thank you for your interest and passion for ACEonline, and we will do our best to become ACEonline.

Thank you.

2021.04.05 10:44

[NOTICE] Server maintenance on Apr. 06rd. 2021

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Apr. 06rd. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 04. 06. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 10:00 AM 10:30 AM (6 hours 30 min
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM 09:30 AM (6 hours 30 min)
- UK: 02:00 AM to 08:00 AM 08:30 AM (6 hours 30 min)

* Target: All countries

* Update contents: 
1. Leadership change is in progress.
2. The trace items of spring are all deleted. (Spring Festival Event Item)
3. Welcome to Pilon event in April. (Details on the event will be announced through a notice after regular inspection.)
4. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2021.03.29 10:00

[NOTICE] Server maintenance on Mar. 30rd. 2021

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Mar. 30rd. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 03. 30. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours)
- UK: 02:00 AM to 06:00 AM (4 hours)

* Target: All countries

* Update contents: 
1. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.
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