Hello, this is ACEonline.

Thank you so much for your interest in our ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

* ACEonline homepage (ar.masangsoft.com) → Click SUPPORT
  or
  MasangSoft homepage (http://global.masangsoft.com/ Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 * Please, write ①You Server ②Account name ③Character name *


[E-mail]

* Masangsoft email address: globalcs@masangsoft.com
   Please, write Aceonline on title and ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have inconvenience for playing Ace Online.

We will work harder to offer better service.

Thank you.

2019.04.22 08:05

[Announcement] No Server Maintenance on Apr, 23rd



Hello, this is Ace Online.

First of all, we would like to thank everyone for all your support.
There will be no server maintenance on Apr, 23rd, 2019.

Please note this announcement and if you have any questions, please let us know.
Ace Online will always do our best to serve you.

Thank you.

2019.04.15 08:20

[Announcement] Server maintenance on Apr. 16th. 2019



Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Apr. 16th. 2019.  
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ For more details on the server maintenance 

* Date: 2019. 4. 16. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 9:00 PM (5 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 07:00 AM (5 hours)
- UK: 01:00 AM to 06:00 AM (5 hours)

* Target: All countries

* Update contents: Spring event 

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2019.04.15 02:02

[SPRING EVENT]




Hello, everyone.

Here is a news about this month's event!
Participate in and get some luck!




1. Developed ‘Korium’, a energy resource!

-Period : 16th, Apr ~ 7th, May

-You can get [Korium Ore] with certain probability when you hunt monsters in map

-Both city has [Korium exchange machine] in event period

-[Korium Ore] has strong toxicity so you cannot use this right away. You should remove toxic material first and next, you can change this to usable energy resource.

-Allied forces of BCU, ANI installed Korium exchange machine for gathering Koriums and proceeding energy research.

-When you exchange Korium at exchange machine, you can get reward according to resource grade.



*EXCHANGE MACHINE 

4__EXCHANGE.PNG


<Resource grade list>

4__GRADELIST.PNG



[Part of rewards from exchange machine]

-White chocolate(1 day): increase 20% of shield recovery rate

-Elda leaf essence : increase 4.71% of evasion and defense rate of normal/advanced weapon.

-Pilot reinforcing agent(standard/advanced) : It dramatically increases the pilot’s physical ability

-Blade of red flame(10h)

-Blade of aggression(3h)

-Mighty spear & Perfect sight(5h)

-[Mark] yellow flower


[Get a korium neutralizing agent everyday!]

-When you play for one hour, you will get 1 [Korium neutralizing agent] everyday in event period.

-You can get a reward from exchange machine after combining [Korium neutralizing agent] and [Korium ore] in factory.


* Two agents in first week of event period

-In first week(16th~22nd(Apr)), you can get 2 of korium neutralizing agents.







2. Attendance event

-Period : 16th~29th, Apr

-You can get attendance reward when you play game one hour.

4__ATTENDANCE.PNG






3. Additional strategy point

-time : 12~24 (12 hours)

4__STRATEGYPOINT.PNG









4. Happy hour event

-Period : 19th ~ 30th

-Happy hour buff will be applied from Friday to Tuesday

4__HAPPYHOUR.PNG





**

-All of the Korium items (Korium ore, Korium fragment, Korium chloride, neutralized Korium, korium neutralizing agent) will be deleted after event.

-It isn’t possible to cancel while you are using if once use Pilot reinforcing agent and White chocolate.

-Every item is will be given only once per account

-The event contents can be changed without any advanced notice





Thank you!!















2019.04.10 09:27

ARMOR OF THIS MONTH



Hello, everyone.


Let me present armor of this month!

Period : 11th, APR ~ 9th, MAY


4 lucky armor.PNG



2019.04.08 08:01

[Announcement] No Server Maintenance on Apr, 8th




Hello, this is Ace Online.

First of all, we would like to thank everyone for all your support.
There will be no server maintenance on Apr, 8th, 2019.

Please note this announcement and if you have any questions, please let us know.
Ace Online will always do our best to serve you.

Thank you.
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