Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2020.01.20 09:33

[NOTICE] Server maintenance on Jan. 21th. 2020

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Jan. 21th. 2020. 

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▣ For more details on the server maintenance 

* Date: 2020. 01. 21. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 8:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours)
- UK: 02:00 AM to 06:00 AM (4 hours)

* Target: All countries

* Update contents: 
1. Fixed a bug where golden box items were not used (event combination item)

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We’ll do our best to serve you better.

Thank you.

2020.01.17 09:22

[NOTICE] Verified Errors (2020.01.17)

Hello, I'm ACEonline.

2020.01.17 Here's an update on the error.

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<Error content>

1. A bug whose Golden box is not used
We hope you will keep the item until the patch, even if you're uncomfortable with it, since it will be used normally after the modification

The contents of the guide are currently being forwarded to the development team for modification.
I'll try to correct the part as soon as possible.

In addition, we are very sorry for the inconvenience caused by unexpected errors.

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We will always try to make our members use their pleasant ace online.

Thank you.

2020.01.14 03:01

[NOTICE] Verified Errors (2020.01.14)

Hello.
Thank you for your love of ACEonline and provide you with the errors identified on January 14, 2020.

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<Error content>

- Exhibit X is displayed when the advanced weapons effect is in stock among items you can obtain when using the Golden Box.
- Advanced weapon effect shown in the X mark can be successfully combined with advanced weapons in the factory.

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I will always try to use ACEonline in a pleasant way.

Thank you.

2020.01.14 02:36

[NOTICE] NGC Force Subjugation Event

Hello.
I would like to express my sincere gratitude to all of you who are using ACEonline, and we have organized a NGC Forces Event.
Please see below for details.
 
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<NGC Force Subjugation Event>
   ※ Event period: 2020.01.14 After regular inspection ~ 2020.02.11 Before regular inspection
 
1. Defecate the hiding NGC Force Scouts and Attackers
- Contents
Ⓐ If you hunt monsters in the field after regular inspection, there is a chance that NGC forces will appear.
Ⓑ When shooting down NGC power gases, you can get recovery kits, hyper-option cards, and more.

※ Low level monsters (30 level or below), formation monsters, and event monsters are not summoned for power objects.

1-1.JPG    1-2.JPG



2. Obtain the Golden Token

- Contents
Ⓐ If you access more than 1 hour every day, one golden token will be paid.
Ⓑ The first week of the event (2020.01.14 ~ 20) will receive an additional golden token.
Ⓒ You can combine the items as shown below with a golden token.
ⓓ This item can be combined in the factory.

- When using the Golden Box item, you can get various items such as advanced weapon effects, enchant destruction card, option card, and more.

2.JPG


3. WP shop appearance change kit sale

Ⓐ Gold armor variant kit set is sold in WP store.
Ⓑ Shop Price: 200,000 WP

3-1.JPG 3-2.JPG 3-3.JPG 3-4.JPG

<Notes>

-Golden tokens and golden boxes will be deleted at the end of the event.
-Event contents are subject to change without prior notice.

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Thank you for your interest and enthusiasm for ACEonline, and we will do our best to be the best online.
 
Thank you.

2020.01.14 02:17

Notice of UK server connection failure

Hello
Thank you for using ACEonline, and we would like to inform you about the UK server connection failure.

<UK server failure notice>

-We apologize to the members of our UK servers and will receive disability compensation during the following period.

- Contents: Game connection failure compensation
- Reward Period: 2020.01.14 ~ 21
- Target: UK server
- reward: memberships 5 day, 100% Happy Hour Experience

We apologize for any inconvenience this may cause to users using the UK server and we will do our best to ensure a smooth game experience.

Thank you.
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