Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2021.07.26 09:31

[NOTICE] Server maintenance on July. 27rd. 2021

Hello everyone.  

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on July. 27rd. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 07. 27. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 10:00 AM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours) 
- UK: 02:00 AM to 08:00 AM (6 hours) 

* Target: All countries

* Update contents: 
1. Other small bugs are fixed.

2. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We'll do our best to serve you better.

Thank you.

2021.07.19 10:02

[NOTICE] Server maintenance on July. 20rd. 2021

Hello everyone.  

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on July. 20rd. 2021

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▣ For more details on the server maintenance 

* Date: 2021. 07. 20. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 

* Target: All countries

* Update contents: 
1. Other small bugs are fixed.

2. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We'll do our best to serve you better.

Thank you.

2021.07.16 02:03

[NOTICE] Restore France server

Hello, everyone.

This is ACEonline.

France server was downed for a while, and I restore the server.

Apologies for inconvenience.

I will monitor all the server for sure.

If you have any problem, let me know at the support page.

Thank you.

2021.07.12 00:31

[NOTICE] Server maintenance on July. 13rd. 2021

Hello everyone.  

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on July. 13rd. 2021

---------------------------------------------------------------------------------

▣ For more details on the server maintenance 

* Date: 2021. 07. 13. (Tuesday)

* Maintenance Time 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 

* Target: All countries

* Update contents: 
1. Other small bugs are fixed.

2. Server stabilization is in progress.

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

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We'll do our best to serve you better.

Thank you.

2021.07.06 07:44

[NOTICE] World Tree of Growth Stage 1 Event Progress

Hello. This is ACEonline.

We sincerely thank our members for using ACEonline, and in July, we have prepared the first stage of the World Tree of Growth event.

Please see below for details.

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1. World Tree of Growth Stage 1 Event
◙ Period: After maintenance on July 6 ~ Before maintenance on October 05
• When logging in for 60 minutes every day, you will receive one World Tree of Growth item.
• If you level up below, you will receive 2 items of the World Tree of Growth.
   (Lv80, Lv85, Lv90, Lv95, Lv101 ~ Lv115)
• The growth world tree is an item per account.
• When using the boosting package, the world tree of growth, which is paid when you level up, is not paid.

<World Tree Combination of Growth>

1.PNG


2. Infinity event progress
◙ Period: After maintenance on July 13th ~ Before maintenance on August 03
• During this period, Infinity and Arena will be open.

3. Additional reward for Infinity Reward Box
◙ Period: After maintenance on July 13th ~ Before maintenance on August 03
• After the maintenance on July 13th, you can obtain the following items with a low probability from the Infinity Reward Box.
   - Super Armor Option Card Set, Super Option Card Choice Box, Miracle Chocolate 1 Day, 3000WP Capsule, Star Piece

4. Membership Daily Attendance Check Event

◙ Period: After maintenance on July 6 ~ Before maintenance on August 03
• If you log in to the game for 1 hour or more among members using the membership, you will receive '30 Healing Herbs' every day.
• You can use healing herbs to craft healing items.

<Healing Herb Combination>

2.PNG


5. Happy Hour Event
◙ Period: After maintenance on July 06 ~ Before maintenance on August 03
- Monday: Item drop rate increased by 20%
- Tuesday: Rare option drop rate increased by 50%
- Wednesday: SP recovery increased by 100%
- Thursday: Increases weapon enchantment success rate by 10%
- Friday: WP gain increased by 10%
- Saturday: HP/DP recovery increased by 100%
- Sunday: SP recovery increased by 100%

6. Other Notes

(1) The World Tree of Growth and Healing Herbs will be deleted after the event ends.

(2) Hermes shoes will not be deleted even after the event ends.

(3) All event items are paid once per account.

(4) For other event related inquiries, please use [1:1 Inquiry].

(5) Event contents are subject to change without prior notice


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We would like to thank our members for their interest and enthusiasm for ACEonline, and we will do our best to become ACEonline that does its best.

Thank you.

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