Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2021.11.29 09:35

[NOTICE] Server maintenance on Nov. 30rd. 2021

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Nov. 30rd. 2021
 
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▣ For more details on the server maintenance 
 
* Date: 2021. 11. 30. (Tuesday)
 
* Maintenance Time 
 
- Turkey: 04:00 AM to 14:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 
 
* Target: All countries
 
* Update contents: 
1. Server stabilization is in progress.
 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
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We'll do our best to serve you better.
 
Thank you.

2021.11.19 10:08

[NOTICE] Server maintenance on Nov. 23rd. 2021

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Nov. 23rd. 2021
 
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▣ For more details on the server maintenance 
 
* Date: 2021. 11. 23. (Tuesday)
 
* Maintenance Time 
 
- Turkey: 04:00 AM to 14:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 
 
* Target: All countries
 
* Update contents: 
1. The Arena/Infinity event has ended.
2. Server stabilization is in progress.
 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
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We'll do our best to serve you better.
 
Thank you.

2021.11.16 07:01

[NOTICE] November event information

Hello. This is ACEonline.
We sincerely thank our members for using ACEonline, and we have prepared an event for November.

Please see below for details.

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1. Catch the lucky event monster!!
◙ Period: After regular maintenance on November 16th ~ Before regular maintenance on December 14th
• When you hunt field monsters, there is a certain probability that an event monster will appear!
• Win special items that can only be obtained from event monsters! (Items are dropped according to a certain probability.)
• Event monster drop items
- Class A Shield Kit, Class A Repair Kit, Class C SP Kit, Class B SP Kit, Star Shard, Lover's Photo (5 hours),

  Maple Bead, War Blade (3 hours), Armor Option Card Set, Vega's Exclusive parts (7 days),

  10 enchantment destruction prevention card

 

2. Maple Marble Combination Event
◙ Period: After regular maintenance on November 16th ~ Before regular maintenance on December 14th
• Stay connected for 1 hour every day to receive Maple Orbs.
• Maple Bead Combination
- 5 Maple Beads + 200,000 SPI: Pilot Stabilizer (Basic) (5 minutes)
- 6 Maple Beads + 300,000 SPI: Pilot Stabilizer (Advanced) (5 minutes)
- 7 Maple Orbs + 1.5 Million SPI: Enchantment Random Box
- 10 Maple Marbles + 2 Million SPI: Super Option Card Choice Box
- 20 Maple Beads + 30 Glory of the New Year + 5 Million SPI: Vega's Exclusive Parts (7 days)

 

3. Membership Attendance Check Event
• Attendance check event will be held when membership users log in to the game for more than 1 hour during the period below.
- After regular maintenance on November 16th ~ Before maintenance on November 23rd: 1 Enchantment Random Box every day
- After maintenance on November 23rd ~ Before maintenance on November 30th: 1 Eldar Activator (1 hour) every day
- After regular maintenance on November 30th ~ Before regular maintenance on December 07: 1 hyper module alpha every day
- After regular maintenance on December 07 ~ Before regular maintenance on December 14: 1 Maple Bead every day

 

4. Happy Hour Event
• A happy hour event will be held during the event period.
- Monday: HP/DP recovery increased by 100%
- Tuesday: Experience increased by 20%
- Wednesday: Increases enchantment rate by 10%
- Thursday: Item drop rate increased by 10%
- Friday: Rare option drop rate increased by 30%
- Saturday: 10% discount at SPI Shop
- Sunday: SP recovery increased by 100%

 

※ Note
(1) Maple marbles will be deleted after the event ends.
(2) All event items are paid once per account.
(3) Event items are not provided in the Infinity Field.
(4) For other event related inquiries, please use [1:1 Inquiry].
(5) Event contents are subject to change without prior notice.

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We would like to thank our members for their interest and enthusiasm for ACEonline, and we will do our best to become ACEonline that does its best.

thank you.

2021.11.15 09:36

[NOTICE] Server maintenance on Nov. 16rd. 2021

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Nov. 16rd. 2021
 
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▣ For more details on the server maintenance 
 
* Date: 2021. 11. 16. (Tuesday)
 
* Maintenance Time 
 
- Turkey: 04:00 AM to 10:00 AM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours) 
- UK: 02:00 AM to 08:00 AM (6 hours) 
 
* Target: All countries
 
Update contents: 
1. Arena/Infinity is in progress.
   - After the regular inspection on November 16th ~ Before the regular inspection on November 23rd
2. The Halloween event is over.
3. The November event will be held.
   - Details will be provided through notice after the end of the regular inspection.
4. Server stabilization is in progress.
 
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 
 
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We'll do our best to serve you better.
 
Thank you.

2021.11.09 05:05

[NOTICE] Arena / Infinity Event Information

Hello everyone.

We would like to express our gratitude to the members who use ACEonline.
We would like to inform you about the Arena/Infinity event.

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[November Arena / Anfinity Event in progress]
1. Event Period : After the regular maintenance on November 16th ~ Before the regular maintenance on November 23rd

2. Details: Arena / Infinity will be held during the event period.

3. Other
- Event contents are subject to change without prior notice

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We sincerely thank you for your interest and passion for Ace Online, and we will do our best to become Ace Online.

Thank you.
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