views: 268

registered: 06/08/2019

There are many inquiries about Exception error recently, 
so we're doing our best for finding resolution.
Please try to use this way to cope with Windows 10 Exception error. 
Thank you very much for your love and care in ACEonine. 
<The way to cope with Windows 10 Exception error>

1. If you use NVIDIA graphic driver, Please connect to below site(NVIDIA official).

2. Select all information of graphic driver and OS and click SEARCH button.

3. Then, you will find the driver information of graphic card that you use.

4. Download the drive of version 3xx.xx.

-> It is possible to cause the Exception error when your driver version is over 4xx.xx. 

      <The way to check Graphic card and driver information>

1. Control Panel -> Device Manager -> Display adapter 
Here, You can find information of your graphic driver that you are using.

2. Click “NVIDIA graphic card”

3. You can check version information of your graphic driver 

ex) please check final 5 numbers. If the number is 3.8813 like below picture,
      then you have driver with version 388.13

       <If the error continues to occur>

If you have an exception error even you’ve done every above step,

please give us every below file via Masnagsoft support. 

( )

1. Screenshot of exception error message 

2. Specifications of your computer 

- window button + R button of your keyboard 

- Enter “dxdiag” in Execution window 

- When “DirectX Diagnostics tool” is opened, please click “ Save all information”

- Attach this “dxdiag.txt” file when you inquiry, please. 

- Find “ACEonine.dmp” file also and attach when you inquiry please.

(Route: Compuder -> Local disk (C:) -> Program files -> Masangsoft -> ACEonline)  
Thank you.

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