Hello, this is ACEonline.
Thank you so much for your interest in ACEonline
This is a guidance for how to contact with ACEOnline customer service.
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[SUPPORT PAGE]
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
or
MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button
and then
Click WRITE button → Choose ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
※ Please, write ①Your Server ②Account name ③Character name
[E-mail]
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
We will try to offer better services to our Aceonline users.
Thank you.
2020.01.14 02:36
[NOTICE] NGC Force Subjugation Event
Hello.
I would like to express my sincere gratitude to all of you who are using ACEonline, and we have organized a NGC Forces Event.
Please see below for details.
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<NGC Force Subjugation Event>
※ Event period: 2020.01.14 After regular inspection ~ 2020.02.11 Before regular inspection
1. Defecate the hiding NGC Force Scouts and Attackers
- Contents
Ⓐ If you hunt monsters in the field after regular inspection, there is a chance that NGC forces will appear.
Ⓑ When shooting down NGC power gases, you can get recovery kits, hyper-option cards, and more.
※ Low level monsters (30 level or below), formation monsters, and event monsters are not summoned for power objects.
2. Obtain the Golden Token
- Contents
Ⓐ If you access more than 1 hour every day, one golden token will be paid.
Ⓑ The first week of the event (2020.01.14 ~ 20) will receive an additional golden token.
Ⓒ You can combine the items as shown below with a golden token.
ⓓ This item can be combined in the factory.
- When using the Golden Box item, you can get various items such as advanced weapon effects, enchant destruction card, option card, and more.
3. WP shop appearance change kit sale
Ⓐ Gold armor variant kit set is sold in WP store.
Ⓑ Shop Price: 200,000 WP
<Notes>
-Golden tokens and golden boxes will be deleted at the end of the event.
-Event contents are subject to change without prior notice.
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Thank you for your interest and enthusiasm for ACEonline, and we will do our best to be the best online.
Thank you.
2020.01.14 02:17
Notice of UK server connection failure
Hello
Thank you for using ACEonline, and we would like to inform you about the UK server connection failure.
<UK server failure notice>
-We apologize to the members of our UK servers and will receive disability compensation during the following period.
- Contents: Game connection failure compensation
- Reward Period: 2020.01.14 ~ 21
- Target: UK server
- reward: memberships 5 day, 100% Happy Hour Experience
We apologize for any inconvenience this may cause to users using the UK server and we will do our best to ensure a smooth game experience.
Thank you.
2020.01.13 09:56
[NOTICE] Server maintenance on Jan. 14th. 2020
Hello everyone.
Thank you so much for your interest in our ACEOnline.
There will be server maintenance on Jan. 14th. 2020.
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▣ For more details on the server maintenance
* Date: 2020. 01. 14. (Tuesday)
* Maintenance Time
- Turkey: 04:00 AM to 9:00 AM (5 hours)
- Germany, Italy, France, Spain, Poland: 03:00 AM to 08:00 AM (5 hours)
- UK: 02:00 AM to 07:00 AM (5 hours)
* Target: All countries
* Update contents:
1. The NGC Sub-Event is in progress.
(You can check the details of the event through the announcement on the homepage tomorrow.)
2. Server Stabilization
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
Please exit the game before the server maintenance for saving your data stably.
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We’ll do our best to serve you better.
Thank you.
2020.01.06 06:33
[NOTICE] Server maintenance on Jan. 07th. 2020
Hello everyone.
Thank you so much for your interest in our ACEOnline.
There will be server maintenance on Jan. 07th. 2020.
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▣ For more details on the server maintenance
* Date: 2020. 01. 07. (Tuesday)
* Maintenance Time
- Turkey: 04:00 AM to 6:00 AM (2 hours)
- Germany, Italy, France, Spain, Poland: 03:00 AM to 05:00 AM (2 hours)
- UK: 02:00 AM to 04:00 AM (2 hours)
* Target: All countries
* Update contents: Changing Leader, Server Stabilization
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
Please exit the game before the server maintenance for saving your data stably.
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We’ll do our best to serve you better.
Thank you.
2019.12.31 02:45
[NOTICE] January 2020 Arena / Infinity Schedule
Hello. Ace online.
This is a guide to the Arena / Infinity Schedule for January 2020.
Please refer to the following notice for details.
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<January 2020 Arena / Infinity Schedule>
-Date: 2020.01.06 ~ 2020.01.12
-Contents: Arena / Infinity Schedule
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Thank you for your interest and passion for Ace Online, and we will do our best to make Ace Online.
Thank you.